Remote Year brings together groups of inspiring professionals to travel, live and work in different cities around the world, for 1, 4, or even 12 months at a time.
Remote Year (remoteyear.com) has 576 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
remoteyear.com
Website
remoteyear.com
Category
Activities & Tours
Listed on Five Star Index
2026
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The company replied to 12% of reviews.
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Most recent review: December 2024.
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This company is the worst - dont give them any money. There also should be some kind of legal action brought against them for breach of contract. I didn't even sign up for a program! I had only signed up for Enterprise Solutions! A service where they promise to refund your money if you pitch the idea to your boss and remote work isn't approved. I paid $1,000, NEVER even had my first meeting with the ES team, my boss did not approve remote work because after covid my job got really intense (I work for the government), she also said she would have declined anyway. And I kept asking where to send my letter and they refuse to give me back my money. They completely lied to me in my interview. This company is such a scam and they are so poorly manages and do not have the cash flow or insurance to operate at the levels they do.
Response from Remote YearApr 1, 2021
Hi Katie,
Thank you so much for your feedback and I’m sorry to hear about your experience. As the new CEO of Remote Year, I truly appreciate you taking the time to share your thoughts with us. COVID-19 has truly been a challenging situation for many people around the world and I am very sorry to hear that it has impacted you negatively as well.
We truly wish we could have offered cash refunds to everyone during the pandemic and would probably have asked for the same thing if we were in your shoes. However, like many travel businesses of our size, we were heavily impacted by COVID-19 and had to preserve our ability to fully honor our commitments to all customers.
Also, our Terms & Conditions you signed upon joining clearly state that if you are enrolled in our Enterprise Solutions Team (EST) program, we can only refund you in the case that your employer explicitly denied you from joining the program. If this is the case, can you please reach out to us at [email protected] so we can look into your situation?
Again, we are sorry to hear your feedback, but we are also absolutely committed to honoring 100% of your payment made so far if you choose to join us on any program in the future. Please reach out to us at [email protected] if we can help you with the best option for you.
Shaun Prime
CEO, Remote Year
PJ
Peter J.
They are refusing to send me back my deposit
They are refusing to send me back my money for my cancelled programme! I have emailed the person responsible for persuading me to pay the deposit in the first place back in January (their sales tactics are like vultures) and after hassling me NON-STOP to sign and pay every day for the past month before I payed, now its stone wall silence! DO NOT TRUST.
Response from Remote YearJun 19, 2020
Hi Peter,
Thank you so much for your feedback and I’m sorry to hear about your experience. The past few months have been stressful as we have been working tirelessly to ensure that our current customers and staff have a comfortable path in this time of crisis, and also to make sure that we build a path to service all of our paid customers as soon as possible. We have been doing our best to communicate regularly through multiple emails and hosted a founders webinar in April to answer open questions. Lastly, we have added a page to our website (https://remoteyear.com/covid-19-update) where we’ve been posting updates about how we’re handling the situation.
As we mention on that page linked above, we have paused our operations given the current international travel climate, but are monitoring the situation with the full intention of launching programs again when the global climate permits. In the meantime, we have launched Remote Village, our first ever US program. Any down payments paid for global programs can be used to cover the down payment of Remote Village, and also toward global programs as soon as we are able to relaunch across the world.
We appreciate your patience in these trying times when we’re all unclear how things are shifting in the world and we look forward to having you traveling us when this time passes. If you have any questions, you can contact [email protected] and our team will help clarify any questions you have.
Sam Pessin
Co-Founder & CEO, Remote Year
HM
HML
They are stealing money from people in a crisis
They are stealing money from people who signed up for future programs, which are now, obviously cancelled due to the Covid-19 pandemic.
They are refusing to provide any cash refunds for our LARGE deposits, while providing some of the worst, most tone-deaf responses. Apparently, they feel entitled to hold onto our cash indefinitely despite the crisis and all of the massive sacrifices that other corporations, our governments and our own personal businesses and lives are taking right now.
With the way they’re handling this situation, I would never trust this company enough to go on a trip with them. NEVER.
I’ve called my credit card company to pursue recourse, and if I had the money, I’d call an attorney and sue them. For now, at least I hope I can help someone else hold onto their money.
Response from Remote YearJun 19, 2020
Thank you for your feedback and I apologize for your experience with Remote Year thus far. The COVID-19 pandemic’s impact on the world has been scary and stressful for everyone so I regret that we’re not able to deliver the high level of service that we aim to deliver at this moment.
Per your comment above, we are unfortunately unable to provide refunds to all customers who have committed to future trips. Like most other travel companies of our size, the impact of COVID-19 has been drastic forcing us to suspend operations and lay off the majority of our staff. All of this has been done so that we can relaunch programs and honor all payments made when the global travel environment allows for it. We recently announced Remote Village, our first US programs. We plan to global programs as soon as possible. We appreciate your patience.
If you have any questions, you can contact [email protected] and our team will help clarify any questions you have.
Sam Pessin
Co-Founder & CEO, Remote Year
HP
Harris P.
The company appears to be going under…
The company appears to be going under as a result of the global COVID-19 pandemic. Do not give them any of your money; you are unlikely to ever see it, or any of their services, again. They are not issuing any refunds to current customers, although they are stringing us along with claims that they are hoping to sort things out eventually. It sounds like they are almost out of cash. The company fired most of its staff before its customers were evacuated or otherwise confirmed to be safe, and it is now saying that it doesn't have sufficient resources to handle the current situation; it has merely provided an email address and promised to try to help with the few people it has left. The reason for Remote Year's positive reviews is that the business is a great idea. The reason for the negative reviews is that management is unprofessional and untrustworthy. It's a shame.
Response from Remote YearJun 19, 2020
Hi Harris,
I’m sorry about your experience of Remote Year so far. Joining us for 1 month and then having a global pandemic change the world this way is far from the experience we have been delivering for nearly the last 5 years to over 2,000 people across 60+ programs.
Due to COVID-19, Remote Year decided to pause all our programs and work to get everyone either back to their home or in a comfortable situation to shelter in place. As we had 10 active groups in 10 different countries, this took an incredible amount of time, effort, and focus from the team. Given the uncertainty and ever-changing nature of this crisis, I’m incredibly grateful for what our team did to support our customers.
As you mentioned, we are unfortunately unable to offer refunds at this time. Like most other travel companies of our size, the impact of COVID-19 has been drastic, forcing us to suspend operations and lay off the majority of our staff. We made the tough decision to lay off the majority of our staff with the specific goal of preserving our ability to relaunch programs and continue to serve our customers. We recently announced Remote Village, our first US programs. And we plan to global programs as soon as possible.
As communicated, we will honor all payments made to Remote Year.
We appreciate your patience in these trying times.
Sam Pessin
Co-Founder & CEO, Remote Year
ML
Monique Love C.
Great intro conversation which might…
Great intro conversation which might gave been worth the 1 k I lost. Poor follow through and unable to book a travel slot due to their lack of response and unwillingness to communicate in anything other then emails which get sorted into junk mail so are easily missed.
They have learned how to convince the credit card companies that they are not scam artists so there is that.
Response from Remote YearJan 28, 2020
Hi Monique,
I want to personally apologize for your experience. To hear that we lost the opportunity to help you join one of our communities because our emails went to spam is beyond disappointing. When I saw this review, I personally followed up with our team to follow up to contact you with another method to see if there was anything we could do but it sounds like it was too late.
In general, our customers find our onboarding process very high touch with all the resources they need at their fingertips. From our self help resources hub to the ability to schedule time for a personalized consultation with our team, we’ve helped over 2,500 people get ready and set off on the journey of a lifetime. I genuinely regret that we weren’t able to deliver this experience for you,
Sam Pessin, COO & Co-Founder of Remote Year
PI
Pitt
This company only cares about making money
This company does not care about their "remotes" and all they are interested in is making a fast buck and cutting corners in any way possible in order to achieve that.
Response from Remote YearAug 6, 2019
Hi Pitt,
Really sorry to hear that you feel this way. Simply making a quick buck off our Remotes is far from our objective so sorry to hear this was your take away from the experience. If you ask most of our customers they'll say that we're delivering a life changing experience with a dedicated team to help them experience, grow, and form connections along the way.
It sounds like we might have missed the mark with your experience so I would love to hear more from you about exactly what happened and how we could have done better. Please feel free to reach out to us directly at [email protected] with any further feedback you wish to share.
Best,
Sam (Co-Founder & COO, Remote Year)
CH
Christina
Remote Year protects abusive staff members
Remote Year protects badly behaving staff over remotes.
I completed a 12-month Remote Year program and loved it. But when I joined another program as a citizen, the Remote Year staff member leading that group would regularly get drunk and high (excessive alcohol consumption and using drugs in countries where they aren't legal are both in violation of Remote Year's code of conduct). But what was worse is that under the influence he would often act in verbally and sometimes physically and sexually abusive ways. I reported him to Remote Year's third-party HR partner and an investigation was done. I was told that measures had been taken to ensure he would not partake in any more substance abuse or inappropriate behavior. In reality, Remote Year just moved him and placed him in charge of another group who didn't know his history. Sure hope he didn't hurt anyone in that group, but abusers rarely change their patterns of behavior so I'm not terribly optimistic. I left Remote Year soon after this and I would strongly encourage anyone considering a program to not participate because this company has no interest in its responsibility to keep you safe.
Response from Remote YearJul 1, 2019
Hi Christina,
Thank you for sharing your feedback with us. I’m sorry to hear that your experience was not positive. Remote Year’s number one priority is the safety, both physical and mental, of our participants and staff. To this end, we created our Code of Conduct along with the reporting and investigation process to address all reported violations.
We’ve chosen to work with an HR partner - Cura - who are experts in the field, to investigate the alleged Code of Conduct violations reported by our community. This allows Code of Conduct investigations to be undertaken without bias by a neutral third-party. Cura’s investigative process is thoughtful, thorough, well-documented, and includes recommended next steps from them as a third-party expert. Due to the confidential nature of all the Code of Conduct investigations, I cannot comment on this instance specifically but can confidently say that all investigations are treated very seriously and their guidance informs all follow up actions.
Thank you again for taking the time to provide this feedback and please reach out to us if you’d like to discuss your experience further.
Sam Pessin, Co-founder Remote Year
FM
Fernanda M.
Remote Year Is The Most Expensive Mistake I’ve Ever Made
Late one night in autumn 2017, my husband Insomnia and I laid in bed scrolling through Instagram, wistfully dreaming about traveling. The sentient algorithm on the app immediately sensed my fernweh, and two thumb flicks later, I was looking at a high-res photo of a laptop, sitting by itself on a wooden table, overlooking a palm tree- lined beach. “Make anywhere your office. Be a digital nomad with #RemoteYear (RY) and start taking your meetings on the beach.” I immediately clicked on the travel company’s sponsored post, and hungrily devoured all the photos of exotic places on the profile. There were photos of many places I’d already been, but what me drew me in where the photos of places I hadn’t even heard about. I browsed the link in their bio, read the FAQs, and completed the questionnaire, praying that my answers would make me a good fit for the program. Remote Year offered everything I wanted, with no hassle. I could travel the world while working from my laptop, and they handle all the arrangements! For a $2,000 USD monthly fee, my flights, co-working space, three excursions per month and my lodging accommodations would be arranged for me. I’d been spending that amount on just rent in Brooklyn, so this felt like a steal. What I didn’t realize is that the answers in the questionnaire I completed didn’t matter, because they were only used to determine whether you can pay the initial down payment and monthly program fees, or not. The answers I provided on the interest survey were not used to recommend an itinerary, nor match me with the best-suited group, nor are they used to recommend excursions based on my interests. No, that would be too logical, and from what I gather, too expensive for this budding start up. In my later conversations with RY management, I suggested all of these uses for the data, and I wouldn’t be surprised if future participants see these improvements. More free ideas and labor from me, yay!
There was no question about my desire join RY, I have been determined to start #ChasingCalatrava since I quit my corporate job in April 2017. My only hesitation came from my mother’s then-precarious health status. She was on dialysis and waiting for a kidney donor, and I didn’t want to be a world away from her. It pained me so much to know that this seemingly-tailor made opportunity existed, but it was just out of reach.
The Universe knew my heart and heard my pleas, and on December 21, 2017, I got the call that my years of campaigning for a kidney donor on social media paid off. Mommy had a match. It is a day I’ll never forget- I was in BedStuy, Brooklyn, sitting in the back of a cab heading eastbound on Broadway with one of my bookends on our way to another girlfriend’s house, and was so overcome, I forgot how to make words with my mouth. I just started hyperventilating and sobbing tears of joy. It was two holiday presents in one: my mother was given a second lease on life, and I could confidently go traipsing off to places unknown and not be worried about her. 2018 was going to be my best year, yet.
The Remote Year sales cycle for me was very short. I was the perfect customer: well-traveled, has disposable income, already familiar with working from home, accustomed to video and conference calls, no partner, no kids. In my first phone call with a very motivated young man from their recruiting/sales department I asked, “who do I send the money to, and when do I leave?” He laughed, realized he didn’t have to do much work, and the rest of the call was mostly me asking questions about a “day in the life” of a Remote (the name given to current participants in the program). There was no need to convince me to join, and there was no boss for me to beg to work remotely. I am my own boss, and before any of my conversations with people from RY, I’d already reviewed the FAQs a million times and watched countless Remote-created YouTube videos about the coworking spaces and different apartments in each country. I even started a wishlist on Amazon based on the recommendations from other Citizens (people who have completed a Remote Year program). It looked like the perfect way to spread my freelancer wings while exploring the globe. What better way to see if I could hack it as a freelancer than to recruit my clients from a time zone 12 hours ahead? My only dilemma was which fantastic itinerary to choose. Ultimately, I chose the Atlas program because it spanned four continents and we would be chasing summer. The word “Atlas” resonates with me on a lot of personal levels, so I believed this to be kismet.
One thing that stood out in my RY research, and that I should have paid more attention to, was the near-absence of People of Color (POC) in any of the RY social media photos and online blogs and videos. I didn’t pay it much mind because I’m accustomed to working and living in majority-white spaces, and I took into consideration that international travel is a privilege not accessible to most of the population. In my subsequent conversations with RY leadership, I have stressed how disheartening it is to see so little visibility of LGBTQIA and POC people in their social media and marketing materials, and it appears that they listened, because there are now multiple pics of brown skin in their recent images. Before I fully committed to Remote Year, I inquired about speaking to Black women who had participated. I chatted with one Black woman who working for RY as a Program Leader at the time, and another Black man who worked for RY in an operations capacity. In hindsight, I should have pressed on and asked to speak to Black people who were paying to be in the program, or who had successfully completed it, not people who were being paid by RY. That was mistake number one.
After chatting with those two Black employees, I quickly committed to the program with a $5,000 down payment and became a Premote (the designation you are given after you’ve paid to play, but before you depart). Access was granted to proprietary websites and a Slack workspace shared by the whole Remote Year Nation. Premotes are also assigned an onboarding specialist who answers questions, hosts webinars so that you can “meet” the other people in your cohort, and holds you accountable for deadlines related to things like buying travel insurance, applying for visas, etc. My onboarding specialist was very helpful, as were all the other RY staff I met with. When I discovered that each person was in a different international city, it became even more clear that this program really was built for a location independent lifestyle. Having staff that works remotely in different countries gave them lots of credibility, and I was confident that I was in good hands. I was very wrong.
In the months before I left, I attended at least a dozen webinars and live workshops to get to know Remotes in other programs and people in my immediate group. It was on one such webinar that I learned one of my program leaders is a Black woman from Philly. I was OVER THE MOON. I immediately jumped into a group chat with my friends to tell them all about it. “#RepresentationMatters!! There’s more than one of me!” I cried real tears of joy and relief as soon as the webinar ended. Yet another sign that this trip was meant to be! As I met the rest of my colleagues online, it appeared that our group is somewhat racially diverse. Out of forty people, there are three men and one woman of Asian descent, four Latinas, and three Black women, including one of the program leaders. The other members of Atlas are primarily a mix of cisgender, heterosexual, Millennial white people from North America and Europe, with an Israeli man and an Australian man adding to the geographical diversity. Our ages range from 24 to 54, and our professions run the gamut from graphic design to finance to architectural design. Four of us identify as non-binary, but it would be months before I learned that. My preference would have been for even more diversity, but I was not completely alone, and I felt good about that. Mistake number two. All skinfolk ain’t your kinfolk, and many would rather remain silent than to stand up and speak out in the face of adversity. In all the webinars I attended, race, ethnicity and general diversity topics were never discussed. A very big missed opportunity on the part of Remote Year.
Since this journey began, I have met some incredible people, several of who I am honored to call my friends, and who I hope will remain in my life in perpetuity. I’ve had opportunities to develop personally and professionally. I have volunteered with women who have escaped sex trafficking, I have learned how to decrease my carbon footprint and my environmental impact, I learned how to scuba dive, and I have hiked more in the last 9 months than I have in all of my 39 years on this planet. I chased waterfalls and I walked with elephants. I’m getting emotional as I type this because it has been a whirlwind of firsts and of so many emotional highs and lows. There have been many peaks, but the valleys were profound. I am sad and disappointed with how much money I spent on this once-in-a-lifetime experience to perform endless emotional labor while being mistreated by my fellow travelers. For much of the last year, I was a huge advocate of Remote Year, and I recommended it to strangers and familiars, often. I loved the idea of group travel, but I regret not doing more research, and I regret traveling with a company that has no real concept of representation and inclusion. If I’d had fewer stars in my eyes, I might have learned that other Black men and women had left their programs early because of negative experiences similar to mine. Mistake number three. Are there POC (specifically Black women) who successfully participate in Remote Year and have a good time? Sure. But, I will never recommend that someone spend $2k/month on a crap shoot in the hopes that their travel companions aren’t racist/misogynist
Response from Remote YearJul 1, 2019
Hi Fernanda,
From the inception of Remote Year, our goal was and is to create a more peaceful and productive world by fostering genuine human connections across diverse cultures and people. Most of the time our Remotes report having life changing experiences through our programs though sometimes we miss the mark for individuals. When we do, we take this to heart and try to figure out ways to make this better.
Earlier this year, we declared our company’s commitment to creating a more inclusive platform for the communities working and traveling the world together with us. Since then, we’ve been working hard to bring this commitment to life and want to continue to share our journey transparently to keep the dialogue going, hold ourselves accountable, and inspire others to do the same. We recently published an updated of our efforts on our blog (https://remoteyear.com/blog/dei-update-june-2019) to provide transparency and hold ourselves accountable on this journey. This journey so far has been hard, rewarding, eye-opening, and a true test and validation of our mission.
On behalf of Remote Year, I sincerely regret that you had anything less than a positive experience but feel confident with the efforts we have made and will continue to make have us heading in the right direction. Thank you again for taking the time to provide this feedback and please reach out to us if you’d like to discuss your experience further.
Sam Pessin, Co-founder Remote Year