bad bad customer service. all promises only they get their money, after that no customer service at all. I read all about this company's smuggling deals on internet. he think people doesn't know about his corrupted deals and money laundering. I hope everything will be revealed soon. What all this shitty company does to the peoples life savings. :(
AM
Anthony M.
If I could give a rating of zero I…
If I could give a rating of zero I would, when I interviewed Manjit to sell my mothers family home she gave so many promises of open house showings, advertising, community involvement and so much more. When I asked about feedback, game plan and direction Manjit disappeared did not answer emails, her sign was missing and we had to wait for 50 days for her contact to finish! Don’t get involved with her she should not be realer !
JR
Jorge R.
Agents causing affairs
Re/max’s agent at the Carlsbad location, Maged Safiedine Is crossing many real estate boundaries and being unprofessional. He has been sneaking over to MY house while
"inspecting" my property when it's not even up for sale just to see MY wife. We are happily married with a 2 year old BABY!!! I will be taking this as high as I can go. Even with the news station calling out your company for this disgusting behavior. I had to make a Facebook just to get this across all platforms and social medias.
AC
Alfredo C.
Per nulla professionali… anzi
Per nulla professionali… anzi! Agenti del tutto impreparati
NW
Nanci W.
Lack of communication
Lack of communication, mostly done by texting or on the phone, not in person.felt like our agent was looking out for their own needs, rather than ours. Had to be prompted to do things.
ED
Edison
Remax tiene vendedores que no respetan…
Remax tiene vendedores que no respetan nada me pasaron un número para hacer reserva y cuando comenté que mi escribana se comunicaba dijo ya se reservo. Cero escrupulo o era verso para recibir la plata.
ZK
Zenani K.
Horrible customer service from agent and managers including head office
My partners assigned agent, Tumi Nkuna, has been an absolute nightmare to deal with. Time and time again, she sided with the tenants even when they were clearly in breach of contract. The tenants repeatedly changed their rent payment date at their own convenience ,and were still late month after month. Instead of issuing the proper notices and protecting the landlord’s rights, Tumi told them we “can’t evict them,” effectively undermining my partner as the property owner.
Communication was extremely poor. Follow-ups were rarely done. Issues such as a completely broken glass-top stove were not handled properly. Damages were not reported. Concerns were brushed aside.
When the lawyers instructed that the tenants vacate the property by 16 January 2026, Tumi continued reassuring them that they didn’t have to leave. A full month later, on 14 February 2026, they were still occupying the house, making excuse after excuse. Only once we demanded our keys back did anything move forward.
To make matters worse, Tumi arrived to conduct an “inspection” while the house was still full of the tenants’ belongings. What kind of inspection is done under those circumstances? We had to conduct our own inspection, taking photo and video evidence ourselves.
The property has been left in a shocking state:
Broken stove (never repaired)
Broken cupboards
Peeling paint and damaged walls
Filthy, greasy walls with cockroaches in multiple rooms
Blackened ceilings
Broken light switches and wall sockets
Yard messy, trees broken, rubble burned
Grease-stained paving
Municipality bill exceeding R30,000 due to unpaid monthly charges
None of these issues were properly communicated to us as landlords.
Throughout this ordeal, management, including David Bester (manager) and Linda Van Wyk (finance) , failed to respond to emails or take calls consistently. Escalating the matter to head office yielded no assistance whatsoever.
We feel completely unsupported, disregarded, and financially prejudiced. An agent’s responsibility is to protect the landlord’s interests while maintaining professionalism,not override the landlord’s decisions or enable tenants who are clearly in breach.
We will never work with RE/MAX Jacaranda again and would strongly caution other property owners to think very carefully before entrusting them with their investment.
MT
Melshia T.
Absolutely terrible management…
Absolutely terrible management experience with Remax / Haven Realty. I was charged a $207 “missed maintenance appointment” fee even though someone was present to open the door. The maintenance person left, and minutes later I was hit with this charge. This is completely inaccurate and unfair.
I disputed the fee, but they refused to approve the dispute, leaving me stuck with late fees and putting me in a position where I couldn’t even pay my promised rent on time because of their mistake.
To make things worse, when maintenance has come, the job was done improperly and actually made the issue worse. Since then, no maintenance requests have been properly addressed or resolved.
This company shows zero accountability, poor communication, and no concern for tenants. Between false charges, ignored disputes, and unresolved maintenance problems, this has been the worst rental and management experience I’ve ever had. I would strongly advise anyone to avoid renting with them.