Relocation Nation MovingReviews of relocationnationmoving.com

The salesperson told verbal and by omission lies about what to expect for my move. First, did not disclose they were a broker and would not actually be doing my move. Told me delivery would be 2-4 days. Because its a 3rd party who actually picked up, they are taking my stuff to another location, UNLOADING IT, where it will sit waiting on a semi and will not be delivered for 14-21 days. While I understood I would be liable for damage to glass items, I was not informed it would be loaded/unloaded multiple time, thereby increasing the risk. They took an e-check for the initial payment, so I assume that would be fine for the other two payments, but the third party only took cash, MO or would WRITE DOWN ON A SHEET OF PAPER YOUR FULL CREDIT CARD INFORMATION, INCLUDING cvv. High risk for credit card fraud. At this point do not know where my belongings are, or when it will be delivered. Called Relocation Nation and told them to pull the call to hear the lies Jonathan told me, but have not heard back from them.

The company didn’t tell me they’d farm the move out to a third party. The movers they hired, Easy Movers from the Chicago area, lost, damaged or destroyed (stole ?) over $5,000 of my property. They assumed no responsibility and told me my only recourse was with the company I didn’t hire! Of course that company has done nothing to locate my missing items or process my claim. DO NOT USE THIS COMPANY if you value your property and want it delivered.

I am posting this publicly. I was told by Christopher Mitchell a Senior Relocation Specialist that we would be able to get a full refund if we told them within a few weeks of the pick up date. I called and cancelled our move because the Military is moving us. I was told to send accounting an email because they handle all refunds. I sent them an email on Nov 8th at 11:09am after I sent Chris an email on Nov 4th. I only found out when I talked to costumer service that I couldn't get in contact with Chris by phone or email because after they make the deal, the relocation specialist numbers and email are blocked from the costumer reaching back out to them. So, from Nov 8th, I have made 4-5 phone calls and an email regarding my refund. Every phone call the costumer service agent said someone will contact me by the end of the day, Today is Nov 16th and I have still yet to get in contact with anyone from this company. This is very poor costumer service and a horrible way for a business to operate. I find it deeply sad that this is how this company treats it's potential clients and a 20 year retired military vet. I will call again after I right this review. If I do not hear anything from them, I will be contacting my bank and the BBB about them. I will be talking to a lawyer filing civil suit. STAY AWAY FROM THIS LYING COMPANY!!!

Representative made false statements over the phone that contradicted what was in the fine print. I called back to cancel immediately, was told accounting would refund me. I kept calling and they kept telling me the same thing for days. Today they claimed they did not have to refund me because they "booked a carrier" when I asked for the name of the carrier, they told me in order to receive that information, I would need a subpoena. They also do not have a list of carriers on their website which is a violation of law. I encourage anyone else who has experienced similar, to please file complaints with FTC, AG, DOT, BBB, Police Dept.

Never book with them; they are not trustworthy. Here is my story: I was googling to find a mover. Search results returned 2movers.com as one of the results. I called the number listed on their website, and I reached Relocation Nation Moving customer center. Not sure how my call ended up there. During my call, they convinced me to pay $1200 and reserve the move and told me that I could cancel the reservation within the next 48 hrs for a full refund for any reason. They also made me digitally sign some documents. Due to an unexpected reason, I had to cancel the reservation in the next 3 hours. And when I contacted, the rep told me that the accounting team would contact me and issue a full refund. A day later, their accounting team emailed and told me they would not issue a refund because they had the carrier assigned for my move minutes after the payment was processed. I agree it was my mistake not reading the return policy and just trusting the salesperson, but a good business will never trick you nor charge you for a service they did not do.

BEWARE! Frauds! absolutely the worst company to hire if you expect any service or receive any of your belongings. They gave us an estimate of 5k, after making 3K in payments at time of booking they showed up on moving day and wanted 9K additional, regardless that we had measured and confirmed everything on our list with them 3 times before the move. We lost most of my deceased mother's belongings and I was informed by Olivia who claimed she was the owner of the company that as my mother-in-law was dead she would not miss it! We lost heirlooms as we did not have the highjacked amount readily available. We lost everything, they moved 15 small boxes and 2 dressers for 5k. It's been 15 days and we have no idea where our remaining belonging are and no one will assist in their customer service department. On an already difficult experience, they have made it even more traumatic and have no plan to help in any way. Stay AWAY

Absolute worst. Moved my daughter to across country from East Coast to West. Absolute nightmare. Even though we had under 260 cu ft of items (measured & photographed) they insisted we had to pay for 300 cu ft adding additional cost. (After items were loaded on the contracted movers truck). Then they charged us extra for putting a blanket on a mirror that arrived broken anyway. Knowing that an 18 wheeler would not fit down the street as previously disclosed to mover, they ignored, and sent it anyway. Only to collect additional $300 charge for moving in a smaller truck which we initially requested. They lost a large box containing kitchen items ie coffee maker, blender, etc. Absolutely horrible, horrible experience. Look elsewhere.

This company is the worst example of mismanagement, lying, scamming and shady business practices that I have ever seen in my life. DO NOT TRUST THEM!!! I was promised repeatedly by customer representative that my items would be delivered in 2 weeks and 3 weeks at the most. I am moving 1500 cubic feet and paying $12,500, for expedited service. I was promised repeatedly (by 4 separate people) that my things would get delivered in 2 weeks. It has now been almost 6 weeks, and no one knows where my things are, and no one can tell me when they will be delivered. I have been lied to for 6 weeks, every week that my things are being loaded and will be on their way. They STOLE my things, and there is no evidence that I will ever give them back.