reliancefirstcapital.comReviews of reliancefirstcapital.com

This company started off great. Friendly, helpful and cheerful. We were seeking a cash out refinance. We moved on to an appraisal that costed us $750. Once the appraisal was completed the company informed me they were have trouble verifying my income despite having my pay stubs and w-2 information. They have now ghosted us and do not reply to messages and have refused to give us any actionable requests. I have informed them I have removing my application for a refinance. I am now out $750 and a lot of wasted time. Do not do business here unless you want poor communication and borderline liars.

After trying to work with them since November 2024 on a consolidation of mortgage and other things, today January16th 2025 I get told because I'm 1099 I'm not eligible. After I spent 600.00 on an appraisal on my home. Just the most unprofessional and unprepared bunch I have every worked with. It took them almost 3 months and 600.00 to tell me because of 1099 I'm not eligible. I'd stay away from these people!

I am very disappointed with Reliance First Capital. Most of the checks were made out in the wrong amounts since the checks were made out too soon before the loan closed. The checks should have been mailed directly to the creditors, not to me! It seems that, once the agent got his commission, your customer service stopped! One check was made out $1000.00 over the pay off amount and I was told that it would be resolved quickly. But 6 weeks later, I had to contact Mr. Cooper to get this issue resolved. One check was returned to me because the check was made out to the bank, not the creditor, in which I incurred a $30.00 late fee. I also sent the letter and returned check to my account manager and was told that this would be addressed quickly, but it never was! Last, I was told that Reliance First Capital would be carrying my loan, but instead, it was sold off to Mr. Cooper. Since I received the letter and email from Mr. Cooper, your customer service stopped returning my phone calls and answering my emails! Very disappointed and will definitely not refer you!