Reliable Heating & AirReviews of reliableair.com

Response from Reliable Heating & AirMar 17, 2026

Hi Sas, We’re very sorry to hear about your experience and understand how frustrating this must be, especially with your system still not working. This is not the level of service we expect to provide. If a system is not resolved, we return and make it right no matter what it takes and no additional charge to you. Follow-up visits to address unresolved issues are something we take seriously, and we want to ensure your system is working properly. We would appreciate the opportunity to review what occurred, address your concerns regarding the diagnosis, and get your system resolved as quickly as possible. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will have a manager review your case and follow up directly. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Melissa, We’re very sorry to hear about your experience and the ongoing issues with your system. Needing multiple visits without a clear resolution is not the experience we want for you. We do have your information and will be reaching out to you directly to review what’s been happening and ensure this is properly escalated. When a system requires repeated service calls like this, it needs a deeper review to identify and resolve the root cause. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Donna, We’re very sorry for the frustration this has caused. Having your appointment canceled and then pushed out again is not the experience we want for you. During peak summer demand, we do prioritize no-cool and urgent service calls, which can impact maintenance scheduling. That said, you should still be able to schedule your maintenance within a reasonable timeframe, and we understand your concern. Our maintenance plans are designed to provide ongoing care, priority service, and long-term system performance, not just a single visit. We stand behind those programs, but we also need to ensure we’re delivering on expectations. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We’d like to review your account and get your maintenance scheduled as soon as possible. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Vic, We’re very sorry to hear about your experience and understand your concern. This is not the level of service or quality we expect to provide, and we can assure you nothing has changed in our commitment to our customers. More importantly, your system not working after a maintenance visit is something we take seriously and want to address right away. That should not happen, and we would like the opportunity to review what occurred and get your system back up and running. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will ensure this is escalated and reviewed promptly. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Cheryl, Thank you for your feedback. We sincerely apologize for the email you received and for the frustration it caused. That is not the experience we want for our customers, especially those who have trusted us for years. We take full responsibility for the communication and understand the importance of addressing concerns clearly and with empathy. We also recognize that not being able to easily reach someone only adds to that frustration, and that is not acceptable. We are actively reviewing what occurred and working to ensure this is corrected and does not happen again. We would also appreciate the opportunity to address your specific concerns directly. Please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care so we can assist you. We cannot locate your account with just your first name. Thank you for bringing this to our attention. Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Lawrence, Thank you for your detailed feedback. We’re glad to hear our technician was personable, but we’re very sorry for the frustration you’ve experienced. We take concerns around diagnosis, service recommendations, and service plan expectations very seriously. Based on what you’ve described, we are going to review your service visit, including the diagnosis provided, as well as your cancellation request to ensure everything was handled appropriately. We do have your information and will be reaching out to you directly to address this and get it resolved. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Thank you, Reliable team

Response from Reliable Heating & AirMar 17, 2026

Thank you for your feedback. We’re glad to hear our technician was personable, but we’re very sorry for the frustration you’ve experienced. We take concerns around diagnosis and service recommendations seriously. Our goal is always to accurately identify the issue and provide the appropriate solution, not to redirect a service call into a sales conversation. Based on what you’ve described, we would like the opportunity to review the visit and ensure everything was handled appropriately. We also want to address your concerns regarding your service plan and cancellation request. You should not be experiencing difficulty reaching us or getting a resolution, and we apologize for that. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will have a manager review your case, including the diagnosis and your cancellation request, and follow up directly. Thank you for bringing this to our attention. Reliable team