Reliable Heating & AirReviews of reliableair.com

Response from Reliable Heating & AirJul 21, 2026

Thank you for your feedback. We sincerely apologize for the frustration you've experienced regarding communication and responsiveness from our office team. While we're pleased to hear that our service technicians are doing a great job in the field, we understand that strong office support and timely customer communication are essential to delivering the level of service you deserve. We take your concerns seriously and will share your feedback with our management team for review. Our goal is to ensure that customer needs are addressed promptly, calls are returned in a timely manner, and our field teams receive the support they need to complete their work efficiently. If there are any outstanding issues or additional concerns that need to be addressed, please don't hesitate to reach out to our Customer Care team at [email protected]. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention.

Response from Reliable Heating & AirMay 27, 2026

We are truly sorry to hear about your experience and sincerely apologize for any frustration or inconvenience this may have caused. We take all customer concerns very seriously, but unfortunately, we are unable to locate your account or service history under this name. Please reach out to us directly at [email protected] with your contact information so we can investigate this further and do everything we can to make things right. We genuinely appreciate your feedback and the opportunity to assist you.

Response from Reliable Heating & AirMar 26, 2026

Hello, We are very sorry for your experience and understand why this situation was upsetting. This is not the level of care or respect we expect for our customers or their homes. We have taken this matter seriously and have been working in good faith to address it, including actively communicating through the legal channels your representation requested. Out of respect for that process, we are limited in what we can share publicly, but please know your concerns have been heard and are being handled with urgency and care. Thank you, Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Linda, Thank you for bringing this to our attention. We are truly sorry to hear that you feel this way about your experience. That is never the impression we want to leave, especially when it comes to something as important as your home comfort. We want to be very clear that our Comfort as a Service program is designed to be transparent and flexible, and we never want anyone to feel misled. The program is different from a traditional purchase. It includes ongoing service, maintenance, and repairs for the life of the agreement, which is why the total investment differs from an upfront purchase option. That said, we understand how this can be confusing, and it is our responsibility to make sure everything is clearly explained. We would really appreciate the opportunity to review your agreement with you, answer any questions, and make sure you fully understand your options. If anything was not communicated clearly at the time, we want to address that directly. We take concerns like this seriously and we will be reaching out to address your concerns. Thank you, Reliable Team

Response from Reliable Heating & AirMar 17, 2026

Hi Bonnie, Thank you for bringing this to our attention. We’re sorry for the frustration this has caused and for the confusion around scheduling. Our Comfort Protection Plan is a regulated program in the state of Georgia, and we are fully bonded to offer it. It is designed to provide ongoing maintenance, priority service, and long-term system care. It is not intended to be a month-to-month service visit, but rather scheduled maintenance throughout the year. That said, you should absolutely be able to get your maintenance scheduled, and being told there are no available appointments is not the experience we want for you. Summer is our highest demand season, which can impact maintenance availability, but we still work to ensure all members are taken care of. We would like the opportunity to review your account, get your maintenance scheduled, and address your concerns directly. Please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care so we can assist you right away. We stand behind this program and appreciate the chance to make this right. Thank you, Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Karen, We are very sorry for your experience and completely understand your frustration. Two missed appointments without communication is not acceptable and not the level of service we expect to provide, especially to a long-time customer. We sincerely apologize for the scheduling issues, the system error, and the lack of follow-up. You should have been clearly notified of any changes, and we regret that this did not happen. We would truly appreciate the opportunity to make this right. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will prioritize your appointment and ensure this is addressed properly. Thank you for bringing this to our attention. Thank you, Reliable team

Response from Reliable Heating & AirMar 17, 2026

Hi Julie, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of workmanship or follow-through we expect, especially when it comes to installations under warranty. We want to be clear that we stand behind our work, regardless of team changes, and concerns like this should be reviewed thoroughly. Based on what you’ve described, we would like the opportunity to take another look and ensure everything has been evaluated properly. Unfortunately, we’re not able to identify your account from this review, so please contact our Customer Care team at [email protected] or call 770-594-9969 and ask for Customer Care. We will have a manager review your situation and follow up directly. Thank you for bringing this to our attention. Reliable team