RejuvenationReviews of rejuvenation.com

I ordered wall mounted shelving which arrived intact with specific instructions on installation, including templates to use for placing wall anchorage. The problem was that all 5 of the templates were incorrect, with half of the wall hole locations not matching the shelving. My error was assuming the templates were correct and not checking them with the shelving and drilling holes in my plaster walls at the incorrect locations. I called customer service twice and was assured that a "higher up" would return my call. No one returned my calls. The overriding issue is that 100% of the 5 templates sent were incorrect, which leads me to believe that all of their templates are incorrect, and all future customers will have the same issue.

I have ordered a pendant lamp from Rejuvenation twice. The first lamp took eight weeks to arrive and came out with a horrible paint job on the metal shade. I sent it back and reordered a second. I am still waiting six weeks later. Horrible customer service and follow through. It's too bad because I really liked the lamp.

The company advertised ‘blanket and shams’ on their website. Items arrives missing shams so I contact customer service. Customer service puts me on hold to get insight that ‘item was discounted so that’s why it was sold without shams’. Why would they not disclose this on item to Customer? Waste of time for customer to return item, money tied up in return, bad for environment…who benefits via this business model? Shareholders? How? What value does this offer anyone? The worst customer experience ever.

The picture advertisonline was MUCH more colorful and vibrant. The item they sent looked like the weaving process had taken out color and inserted whitish thread.

Do not buy custom orders from Rejuvenation. The lead times are deceiving - the site says they are in stock and will ship at a specific date but it is wrong. Rejuvenation will charge you once you purchase the custom order and then you will wait months and months for a shipment that will not come. This happened to me - it has been over 3 months since I ordered an in stock piece that has still not been shipped but I was charged for it over three months ago. They have refused to cancel my order since it's "Custom". The only option I have now is to go to my credit card company to stop payment on the order. Save yourself some time and money and order from elsewhere.

I ordered a giftcard in a timely manner that was lost or stolen. I had to purchase a different gift to the recipient since it was not received by the date of the event that it was to be given. Rejuvenation kept extending the date when the gift card was to be delivered even though it was not being tracked since it was no longer showing up in the usps system. Customer service did not reissue another card and I am still waiting to receive my money back from them. $250!!

Never buy from this website unless you are prepared to pay 70$ for 1 day expedited shipping, and to receive a completely wrong item after 7 days, and to not getting a replacement order placed before them to send people to pick up the wrong item they send, and to not getting your correct order after nearly 30 days. Customer service not helpful at all.

Wow, so bad. The brick and mortar store in NYC is great...however the online service is terrible. I ordered cabinet knobs. Weeks went by, during which time I received multiple emails saying that my order shipped, but it never arrived. When I called, they said the item was on back order each time. Finally, I cancelled the order, called the actual store in NYC to order them and they shipped them to me. I did not learn my lesson. I needed two more knobs. I ordered them online. They shipped me the wrong item. I shipped that back, so when they received it they would ship me the right item. Item never showed. Now they are saying that the item is not available. Terrible terrible terrible. If only I knew about this, I would have gone elsewhere. Unfortunately my whole kitchen has the knob design so I'm kind of stuck.