RejuvenationReviews of rejuvenation.com

I ordered 6 "in stock" planters 5 weeks ago- shipping from LA to Texas. First of all - there is no way to track your order. In comparison - I ordered a steel gate that shipped yesterday from Seattle. I can follow the LTL freight progress and know my order will arrive within 10 days. There are no tracking numbers for Rejuvenation and every time you call they can only tell you it is "in transit". Second - they are cheaping out too much on shipping. In comparison - I ordered an outdoor planter 5 days ago and it was already delivered by FedEx yesterday. I'm not sure how Rejuvenation thinks they are helping their brand with this incredibly slow shipping. Third - bait and switch - Rejuvenation first said my planters would be delivered by 5 weeks. Now that we are at 5 weeks - they changed the expected delivery to give themselves three weeks more time (now 8 weeks for shipping!) that I only saw when I logged in to check. No email notification or apology. I will NEVER EVER order from Rejuvenation again. The planters will now arrive after the freeze - so we won't be able to plant our plants in time for the roots to establish and be protected from frost. Just a total waste all around.

I purchased my item in July. It was delivered without me knowing, I received zero notifications. Apparently it's my responsibility to check. The courier returned it after 5 days (again, didn't know it had arrived). I've called multiple times, some reps are nice and seem to know what's going on, others are clueless. Long story short, they have no idea where it is and I'm the one being penalized and out $300. I am still waiting for my refund in October.....do better.

I just bought a house with rejuvenation locks; within a week, the lock failed. The previous house owner says he had the locks put in, and they failed multiple times in the past 4 years. I called the company, and they won't do anything to make it good--no warranty at all. Looks pretty, but nonfunctional, and very expensive.

Terrible products. Look good online, but fall apart. Never order from here.

We bought the Large Oval Cupboard Latch in Aged Brass, and the quality has been severely lacking. When we tried to screw it in, the nail broke in half, with part of it getting stuck in our brand-new cabinet door. We tried again with the extra nail, moving the latch slightly higher, and the same thing happened. Now we have two broken nails stuck in our new cabinet door. This is incredibly frustrating, especially since this is the second time we've ordered this item. The first one had scuff marks and looked damaged, so we returned it and asked for a replacement. Now, with the replacement, we're facing this issue. This company charges high prices for these items, yet the quality does not match the cost. We just spent tens of thousands of dollars on our kitchen renovation, only to end it with their low-quality product. I spent $1,214.13 on hardware alone and now worry about their other products already installed in my kitchen. While I don't expect them to cover the cost of a new cabinet door, I wanted to express my disappointment. I have emailed them and included photos but they have not replied. Additionally, I also ordered a drawer pull last time, and it had to be returned and replaced because they sent it in a finish I did not ask for. Thankfully, that was an easy fix, and I later received the correct finish to match my kitchen, but maybe now you can understand how frustrated I am with this company.

I ordered a flush mount light and was sent the wrong size and color canopy. Only figured it out after installing the crossbar that the canopy was too small for it and the shade was larger than the fitter mount. Called their customer service and was told I had to return the entire light including the crossbar, which was a total pita to install and I didn’t want to remove it. Asked if there was a due date to return the light by and was informed that I had to return it before they would ship the replacement?! What is even going on at this company. This is all their fault and they’re treating me with distrust. This will likely be my last purchase.

Total junk - Buyer Beware - I bought a $470 door handle from this company, it lasted less than 2 years before it broke. Asked the company to replace the broken part or supply a new one as for this amount, I'd expect a company to stand by its products. The company response "sorry for inconvenience, we can't help you". As an interior decorator, we won't be be buying products or directing our clients ever again at Rejuvenation or their sister companies, William Sonoma etc. Really short sighted business.

We purchased a new and unopened Rejuvenation Brambling 56" fan from a private party who decided against using it in a remodel. When the light is off and the fan is on (via remote), the light flickers. The fan also wobbles even with the set screws fully tightened. I called Rejuvenation for technical support and they refused to talk to me. They told me to call "Brambling", which doesn't exist.