RejuvenationReviews of rejuvenation.com

Bought the Shaw 6-Drawer Dresser and less than one year after it was delivered, the wood veneer began bubbling and cracking. Rejuvenation opened an investigation since it has been less than one year but they refused to do anything to replace or fix the item. The dresser was used normally in a temperature controlled apartment and cleaned only with a duster. The quality is garbage.

I purchased a Performance Boater Bouclé chair in Ore approximately two years ago for around $3,000. The chair is described as “heirloom quality,” yet after about two years of normal use, the backrest springs began protruding through the upholstery. This represents a significant structural failure for a product at this price point. I contacted customer service and was informed that, as the chair is out of warranty, there was nothing they could do. Given the marketing claims and cost, this outcome is disappointing. Recommendation: I would not purchase furniture from this brand.

I contacted Customer Care at Rejuvenation Hardware a month ago seeking a replacement for a minor part (latch) for one of their very expensive door knob sets. For context, the latch which is made of a soft metal, broke into 3 pieces making the door knob inoperable. As if this wasn’t bad enough, my youngest daughter was trapped inside her room until I could remove the entire door knob set. For my troubles, I was offered a 10% on my next purchase (as if I would buy anything from them in the future). The sad part is, all I want is a replacement of the door latch. My message to those considering any purchase from Rejuvenation Hardware is to consider a more reputable option.

MAJOR BUYERS REMORSE: Let my $800 mistake be a lesson to all--take a sec to research the items you are interested in. I am building a house and my designer found items on Rejuvenation.com I liked. I will take full accountability in that I should've dug deeper into the 24" fireclay utility sink I purchased for $1789. Had I done a quick Google search, I would have seen that the IDENTICAL sink (same name, dimensions, place of origin, etc) could be purchased for as low as $1199 with no tax and free shipping. Rejuvenation charges 10% shipping regardless of the item's weight, which for a 68 lb sink seem palatable, but I almost made an even bigger mistake in purchasing their Davoli burnished brass kitchen faucet & hot water dispenser that, with shipping, put the total purchase price over $5,000. Found the IDENTICAL faucet (California Faucet Davoli) for hundreds less and free shipping through my local design center. Rejuvenation is just a ripoff reseller when I naively thought their items were unique to them. Will return to their website for design inspo only.

I purchased a $1300 chandelier (Paltò Alto Mixed Globe 5-light Multipendant) 18 months ago and one of the globes suddenly stopped working (tried changing the bulb of course). I also had an issue with removing one of the globe toppers which was like welded in place. I understood the product was not new and did not expect a full refund but hoped to work with the company on a partial refund or even a coupon code towards a new product. They would do nothing for me. Clearly they do not stand by their products, and I would not order from them again.

Our expensive Rejuvenation outdoor lighting fixture came with an ill-fitting glass globe shade that leaked from day one -- water runs down the outside of the shade into the fixture itself. A design flaw -- no gaskets, just glass on metal. We should have returned it. We've tried several hacks over the last few years, no luck. Since they don't sell it anymore (it's curiously still on their website), and have no replacement parts for it, they were delighted to offer me 10% off another over-priced, low-quality product that comes with no discernible customer service. Their service reps have to call "leadership" to make a decision so it was back and forth with lengthy wait times. I cannot in good conscience recommend these folks, and exercising good common sense, will not purchase a single thing from them again.

I ordered a cabinet that came in 2 months later than initially estimated. We finally received the cabinet and had it installed. The countertop fabricator accidentally lightly damaged one of the doors during countertop installation so I called rejuvenation to order a replacement door only to be told they do not sell parts and they refused to give me information on the manufacturer so i could order a new door. They also refused to let me speak to a supervisor. I would never order products from them again.

I cannot believe the poor quality of the items at Rejuvenation. We bought 17 x $91 drawer pulls that were two tone (brass and oil rubbed bronze--Harlow pulls) . Every one of them has the finish rubbing or chipping off. I am beyond a year so I can't get anything in return. They are also just beyond 8 inches so you can only replace with more poor quality items from Rejuvenation. At a total expenditure of close to $3000 for pulls (our knobs were from here as well), I was shocked that there was no quality control. We will have to either keep the lousy pulls, patch the holds and refinish or buy more poor quality pulls. I can't believe the number of one star reviews.