RejuvenationReviews of rejuvenation.com

I recently spent nearly $3,000 on cabinet hardware at Rejuvenation, working with a designer who, while well-intentioned, made several sizing and compatibility errors. When I called to correct the order, I was charged $83 for shipping on the replacement items — despite having received free shipping on the original order during a Memorial Day promotion. When I raised the concern, the manager showed zero interest in making it right, essentially telling me it was their policy and my problem. For a company positioned as a premium brand, this level of customer care is unacceptable. A $3,000 order with a partial error on their end — and no goodwill on shipping? I’m returning everything and taking my business elsewhere. If you’re building or renovating and considering Rejuvenation, be aware: mistakes happen, and when they do, don’t expect them to stand behind your experience.

I purchased the Ayden Undyed Hand-Loomed Rug and have dealt with excessive shedding for an entire year. This is well beyond the normal break-in period for a wool rug, and the shedding has never improved. When I contacted customer service, I was told that because it had been over a year since my purchase, they couldn’t take any action. Their only suggestion was that I buy a separate fabric-care tool (a Gleener) to manage the shedding myself — which feels like being asked to pay to fix a product defect. For the price of this rug, I expected both a quality product and quality service. I received neither. I will not be shopping with Rejuvenation again and would caution others to think twice before purchasing their rugs.

I purchased 11 of the Boyleston Path light in light bronze. One is no longer working and because it is over one year Rejuvenation will do nothing. These were sold to me with the hype that they will last for 10 years. Customer service was awful and the product is terrible. Do not buy!

Echo the sentiments of other reviewers. Customer service is poor, I paid for a $50 towel hook and their hardware failed on first installation and they directed me to a hardware store to replace a $2 hanger bolt rather than sending a replacement for this specific product. The instructions are also very poorly written and doesn't mention the hanger bolt size, so I had to spend 20-minutes in the hardware store finding the right size.

Poor return policies and horrible customer service. Unfortunately if you’re stuck with a bad product you’ve lost your money. When I called customer service they gave me reasons it would cost me more money to return and I should just keep the bad product instead and take the loss. They don’t have an option to leave a review on their website and I now know why. This will be the last I ever buy from them.

I’ve been a loyal customer of Rejuvenation for years, but this experience has completely changed my mind. I paid over $100 for shipping on a light fixture that was supposed to ship within the week — it took nearly a month. When I finally received a delivery confirmation, the photo clearly showed it was delivered to the wrong house. I emailed immediately and received no response for three business days. I called the customer service number and the representative was incredibly rude and unprofessional. She refused to send a replacement, insisted the issue wasn’t their fault, told me there was no supervisor available because she "worked from home," and ultimately hung up on me when I asked for her info after shouting at me. This experience has cost them a loyal customer.

I bought 12 curtain rings. Each one comes individually wrapped in two layers of plastic. I had to unwrap six in order to try to hang a curtain. When I did, I saw immediately that the curtain rings are utterly useless and unable to hold up even very lightweight linen fabric for more than 30 seconds. I wanted to return them, but things cannot be returned that are not in their original packaging. Also $15 shipping and handling for this tiny order was highway robbery. There is clearly a reason this website does not allow reviews on its own website. I would never buy from this company again.

I bought the shaw walnut 3 drawer vanity for over 4,000$. its been installed for 2 months and has 2 big splits in the wood up the side. Ill never trust a company that doesn't allow buyer reviews on their sight anymore. They know its junk.