RejuveenReviews of rejuveen.com

Response from RejuveenOct 12, 2026

Hi April, Thank you for sharing your feedback. Our 90-day Money-Back Guarantee applies to eligible first-time, non-subscription purchases. Subscription orders are not covered under this guarantee, as outlined on the product pages and in the subscription terms presented and acknowledged during checkout. We recognize that this distinction may not align with every customer's expectations. However, the guarantee's eligibility requirements apply consistently to qualifying purchases. We have sent you a request for additional information through Trustpilot so we can locate your order and review your interactions with our team. Regards, Barbara Rejuveen

Response from RejuveenAug 3, 2026

Hi Victoria, I'm very sorry to hear about your experience. I've reviewed our records but haven't been able to locate a completed order associated with the email address provided. We'd appreciate the opportunity to investigate this further with you. If you received an order confirmation email from Rejuveen, please share it with our Customer Happiness Team, as it will contain the order number and help us locate your purchase. If you didn't receive an order confirmation, we'd appreciate a copy of the card transaction showing the transaction date, amount, merchant name, and only the last four digits of the card. We'll use those details to investigate with our payment provider. If we confirm that Rejuveen successfully processed your payment but your order was not created or fulfilled, we'll make it right, including arranging a refund where appropriate. If we determine that no payment was received by Rejuveen, we'll gladly provide any documentation from our investigation that may assist you in working with your financial institution. We hope you'll give us the opportunity to resolve this for you. Sincerely, Eric C The Rejuveen Team

Response from RejuveenApr 16, 2026

Hi Amanda, I’m really sorry to hear about your experience, and I appreciate you taking the time to share this. I completely understand how frustrating it can feel when timing around a subscription order doesn’t go as expected. After reviewing your account, I can see that your subscription had been paused until March 22nd from within your account portal earlier this year. An upcoming order reminder was sent on March 19th ahead of the scheduled billing date, and the order was then billed and processed as scheduled on March 22nd. Your message requesting a return was received on March 24th, after the order had already left our warehouse and was in transit with the carrier. We understand your concern about notifications, and we’re always working to ensure these are clear and helpful so customers have the opportunity to make any changes in advance. If the upcoming charge reminder wasn’t visible in your inbox, it may also be worth checking your spam or junk folder, as these can occasionally be filtered there. As a chargeback has been opened with your financial institution, the case is currently being handled directly through them. While that process is ongoing, we’re unable to take further action on the order from our side, but we’re always here if you have any questions or need any additional information. Regards, Barbara Rejuveen

Response from RejuveenMar 12, 2026

Hi Consumer, Thank you for sharing your experience. I’m sorry to hear the product didn’t work out the way you had hoped. While many customers report positive results, responses to dietary supplements can vary from person to person. I appreciate that you gave the product a full try for 31 days and took the time to share your honest feedback. Thank you for replying to the information request. Unfortunately, I wasn't able to locate an order from you in our system. Please reach out to our support team. Thank you again for giving the product a try and for sharing your thoughts. Regards, Barbara Rejuveen

Response from RejuveenJan 27, 2026

Hi Linda, Thank you so much for taking the time to share this wonderful feedback! I’m truly happy to hear you’ve had such an exceptional experience our product Osteva. It’s wonderful to hear that after using Osteva for 2 months, your hip and gluteal pain is now minimal and you’re able to sleep comfortably on that side again. Kudos to you for staying consistent with your physio-directed exercises. That dedication makes a huge difference! I’m also glad to hear our team has been able to answer your questions quickly and that you’ve been supported by a real person when you needed help. That kind of service is so important to us. We truly appreciate your support, and I’m excited to hear you’ll be placing another order soon. Regards, Barbara Rejuveen

Response from RejuveenDec 22, 2025

Hi Denise, Thank you so much for sharing your experience. I’m truly glad to hear that our team was able to support you with such care and compassion during an unfortunate medical reaction. I’m glad to hear our team responded quickly, handled the refund without hesitation, and made the process as easy as possible for you. Your kind words about our honesty and the dedication of the team mean a great deal. I really appreciate you taking the time to share this, and I wish you all the very best moving forward. Regards, Barbara Rejuveen

Response from RejuveenOct 8, 2025

Hi Deborah, Thank you for sharing your feedback. I’m sorry to hear you felt misled about our policy. Our 90-day Money-Back Guarantee applies only to first-time, one-time purchases. Subscription plans, which provide discounted pricing and automatic delivery, are not covered under the guarantee. This information is clearly stated throughout the website and during checkout, where customers must manually check a box confirming they’ve read and accepted the terms before completing their purchase. I understand it can be easy to miss details while checking out, but there was no intent to deceive. I appreciate you taking the time to share your thoughts. Feedback like yours helps ensure our policies remain visible and clear for every customer. Regards, Barbara Rejuveen

Response from RejuveenOct 8, 2025

Hi Robin, Thank you for sharing your experience! I’m glad to hear our team was able to assist you so kindly and promptly with your refund and that the process was handled with care and understanding. I truly appreciate your kind words about Rejuveen and your feedback about how we treat our customers. It means a lot to know our approach made a difference for you. Regards, Barbara Rejuveen