REIReviews of rei.com

REI is great! The website is also great! 5 stars no question. I have bought numerous things from the website and in-person store and both are excellent!

I went to the REI in Issaquah to return a bike that didn't work for me. They were great about returning the bike with no hassle. They went above and beyond to help me find a replacement. Wes was so informative and helpful getting me into the Perfect bike. Everyone in the department were great!! The best experience!! 10 stars.

i just like that i can get my annual adventure pass here. super convenient

We rented 2 tents from their Sacramento store for our Lake Tahoe trip. We had an interesting (albeit harmless) encounter with a bear which left one of the tents with claw tears. When we returned it, the staff were very understanding of the freak incident and took back the tents with no additional charge :) HF

I have had excellent experiences with REI, both in person in the stores, and online. The staff is very attentive, greeting me as soon as I enter the store. When I have had questions, I had no difficulty finding a staff person to help me. The quality of their merchandise is outstanding. I've had a $30 wool earflap hat for over 10 years, and it looked like new til I got a new kitty who was fascinated with the tassel ends of the hat!!! Their warranty is unparalleled. I cannot say enough good things about REI.

What a great company. Not always the best price but always an ethical pursuit of outdoor excellence. They stock all of the best brands and treat everyone that walks through the door with dignity and respect. The house brand on rucks and cloths is still pretty awesome and Sales are always great. Become a Coop member and invest time in the community - Love me some REI!

REI is a fantastic company that deeply cares not only about the customers, but also about the environment and their role as stewards. I have gear from REI that has lasted years!

Wow I can't believe all the negative reviews. I ordered a pair of Saloman Sonic RA running shoes on Fri and they were at my door Monday morning. I'm glad I did not read all these reviews prior to ordering or I might have changed my mind. My brother buys from REI and has always been satisfied so that's why I chose REI