REIReviews of rei.com

You can always tell a dodgy company by their unsolicited emails. Saying your subscribed when you aren't and a broken unsubscribe link. AVOID!

I became a member of REI 50 years ago. Back then they would send you a catalogue and you'ld fill out the order form, write a check and send both in. Your outdoor stuff would arrive at the front door in about 2 weeks. Now their gear is outrageously expensive,.....but you get a 10% dividend on it. My wife bought $2,300 worth of camping gear and received a $230 dividend, which she really couldn't use because she had already bought everything she needed. I purchased a winter jacket at REI for just over $230 to spend the dividend before it lapsed. In return I got a $23 dividend. I went in to spend it before 2026 and couldn't really find anything for $23 that was reasonable, besides power bars. The bike shoe cleats I finally bought after wandering the store for 1/2 hour cost $34, which could have been purchased at a bike shop for $22 or on Amazon for $18, all being the same brand name and model. Even with the 10% dividend they were over priced. 50 years ago they had the highest quality equipment no one else carried for a great pice. Now REI is an expensive rip off outdoor boutique. Plus, with so much theft their employees stand around like vultures staring at you. I hate going in there.

Placed the order, received the email confirmation and expected arrival date. A few days after that date went by, I followed up and found out the order was cancelled THE SAME DAY it was placed, and no notice was given.

I received a gift card for my birthday and it expired before I used it. I think their cards should last longer if they sell them.

The make false promises and selling a membership with no real benefits

I would give -10 stars if I could! REI have got to be the most incompetent company I have ever dealt with. Tried to order E-Gift cards online and they cancelled my order for NO reason! They couldn't tell me why! I placed another order 3 days later and the charge was just sitting there pending ! Chatted on their chat system and their staff were utterly useless ! They couldn't tell me if they would honour my order or not OR when it would be processed! AS it was a GIFT and didn't want to be let down last minute I told them to cancel the order! Absolutely USELESS ! I did also point out all the negative feedback they had on Trustpilot! NO COMMENT ! AVOID REI and save your self stress!

I see 4 fraudulent charges from REI (rei.com) on my credit card 2 days in a row !

Ordered an Ebike on 11/6/2025, that showed in stock and estimated for delivery to local store on 11/19/2025. First week showed they were preparing bike for shipment. On 11/18, checked status. No longer saying preparing for shipment. Contacted online CS, said new expected date 12/22. Eventually offered 10% more off bike for delay and failure to notify me. On 12/5, notified items no longer in stock and order cancelled. Offered 15% off one full priced item. Manufacturer (Cannondale) shows item still in stock for shipment to local bike shops.