REI is the world's premier outdoor gear store. Find everything you need for outdoor adventure right here. We offer a tremendous selection of equipment and clothing for camping and hiking, cycling, climbing, kayaking, skiing and many more outdoor activities. All products sold by REI are backed by a 100% satisfaction guarantee.
REI (rei.com) has 467 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
Showing 109 reviews with 5 stars · Clear filters
JB
Once again, the REI store in West County St Louis is the ABSOLUTE BEST BIKE SHOP IN THE ENTIRE AREA!!! Mike quickly diagnosed my tire issue, recommended action and rotated the tires. Always friendly, professional, experienced and excellent customer service from beginning to conclusion...Susie's shop (she's the manager) is THE PLACE TO GO for all your bike fixes, tune-ups and bike accessories.
Tom R.
Outstanding company with unsurpassable customer service. I shop there frequently with complete confidence in their integrity.
Conner K.
Great sporting goods company. Their staff has great product knowledge, are easy to work with on returns and order changes, offer great prices and reliable products
Maxwell P.
Fantastic company with great customer service that obviously treats theirs employees well.
Russell S.
Love REI it is my goto store for all my bicycle needs either online or in store . The Huntington Beach store is the one I go to for the excellent bike shop.
Teo
I recently bought a tent from REI which I took backpacking and unfortunately the tent didn’t meet expectations. I came back to REI and explained the issue and they happily took back the tent and processed the refund and were super helpful in selecting a new tent. Very professional, very helpful, highly recommended.
Jayna
The best in the business. Where I go for all my outdoor needs
Katherine M.
Had a staff member, Kelly (Chandler AZ store) spend 2 hours helping my son get mountaineering clothes. If that branch didn't have the item then she wrote down the sku number so I could order it online. She took my son around the store and helped him select items and then patiently waited while he tried things on, sandwiching other customers between. She made it so easy that he was willing to open up about what he needed, and she helped guide his choices. She made the experience so comfortable that he was willing to try clothing on in the changing room! I haven't had such great service in years. And this happened during the nightmare week before Christmas!