REIReviews of rei.com

Don't buy from REI - go to zappos where they will pay for return shipping of not only defective merchandise, but for any reason at all!!!

I went to the Reading REI and I am an REI member and did so because of past good experience. Anyway I brought a binding that just had a broken buckle after 4 times of use. After roughly 45 minutes of talking to various REI employees - one of them told me this shouldn't happen and they would swap out the binding for free. He took off the binding and took me to the register. Then Store manager came over and told me I would have to pay the difference and I said no way - put my old bindings back on. They told me they would charge me to put on my old bindings that I bought from that store that they took off!!!! AND they told me it would take 48 hours to do. I grabbed the screwdriver from the Employee and put them on myself. Literally wasted 3 hours to be worse off - should of listened to the 1st guy I talked to who said - "Go somewhere else!". Customer service has gone downhill and you are paying a premium price. Beware and go elsewhere - REI SUCKS!!!

Ordered a $300 jacket for my daughter. Package never arrived and tracking information online was incorrect. Customer service on phone was not helpful and borderline rude. Beth informed me that tracking the package was my responsibility and repeatedly instructed me to read my email. Really? Will wait a few more days to see if it arrives. Last time I will use R.E.I.

I have been transferred to the wrong department 4 times in a row. I have now been on the telephone for over half an hour and still have not received any service. Your website is constantly "experiencing technical difficulties." I am strongly considering ending my membership with this company.