REIReviews of rei.com

Purchased a Garmin watch for $1350 paid for 2 day shipping on 1/22/23. I bought it for a race on Friday the 27th. After getting three separate emails requesting 1. That I was the purchaser 2. That my address was different than billing because I’m out of town for this race 3rd time was they accidentally under billed me by $13 and needed a card for that amount which they refunded me my shipping cost because they can’t seem to know how to process a order. It’s now Wednesday and my watch is still processing and delivery date is now Sunday. I am a rei member and I’ll never use them again. Get it together and stop running your business like a mom and pop store.

I had to return a tee shirt and was very disappointed in the REI information on how long it will take for them to give me a refund. They were very quick to take my money.

This time Rei disappointed me. I would like to express my disappointment to the international shipping service from Rei. I bought Altra Shoes and Gaiter from Rei on July 14, 2021. on 21 July 2021 Rei notified via email that my order had been shipped and the estimated time of arrival was 4 August. it makes me happy. but until today, thursday 19 August 2021 my order hasn't arrived yet, I contacted Rei via Live Chat to ask where my order is, because previously Rei didn't give me the tracking number of my package. and via Live Chat, Rei provided the tracking number for my package, apparently my order was sent into 2 separate packages, Gaiter and Shoes. I was surprised after I tracked down the package, 1 of the two packages had been in the US for 29 days. I have complained to Rei, but Rei just told me to wait, Rei will provide a solution in the next week if my package is still in the US. Sorry Rei, I expressed this disappointment on a public site.

Trusting their known reputation for returns and exchanges, I went today with a defective pair of walking poles from 16 months ago. I had to wait a long time in line to speak with someone who then told me to wait for help on the floor. I waited at least 20 more min and then asked where the help was. I waited some more, and a completely clueless guy showed up and told me 5 times that he knew nothing. He actually knew less that I did which was next to nothing which is why I asked for help. I chose a replacement pair for myself and went to wait in line again. Then the worker told me that my exchange window of one year had passed, so I was out of luck. Why didn't they just tell me that to begin with? Their workers were rude, curt, and lacking in customer service skills and knowledge. Very disgusted and very disappointed in their services.

Great in-store experience but skip on-line ordering and especially do not mail back any returns. Their processes are absolutely draconian. They use Pitney Bowes as their shipping manager which are like pony express Neanderthals. Refunds are only by US Mail check regardless of any credit card. The process takes one month to ship and 3 to 4 weeks to get your refund by check by mail.

I give two stars because the staff is nice and friendly. I am here to write a review on the corporate overhead, regarding recent changes to the bike shop services. On Monday, March 30th, 2021, I walked into rei, just as I have for years before, with my brother to get his ebike tuned up. We walked up, and they asked what we needed, so we told them his bike needed a basic bicycle tune up, and all of a sudden the 3 employees just gave me this grim stare, and told me “sorry to have to be the bearer of bad news, but we won’t work on your bike.” I asked them why, and they said it was a new “corporate overhead policy, which says that from now on the bike shop is reserved only for ebikes that were purchased directly from REI”. (Keep in mind, without power this is just a normal ordinary bike, nothing special. I didn’t mention anything about the electrical system, as this needed no help.) I asked if they would just give it a tune up on the bike parts that they could tune, and they still completely refused. I asked them to show me the policy change and their response was “I know it was recently, let me try to find it” and they proceeded to look on the computer for 10 minutes, unable to find any policy change documentation whatsoever. They showed me an older document, which very clearly stated that our bike fit the necessary requirements to be serviced at rei. Still they refused to help. So later on, we decided to test something. We took off the wheels of the same bike and walked back in with just our wheels and ask them to service them, and sure enough they did it without question......... for some reason they could service the wheels, but not the bike? Oh and the best part, after they trued the wheels, as we were walking out, the employee at the front sending us off asked “I think you’re missing the rest of your bike” .......yeah how ironic that was. I’m very disappointed and as a loyal rei co op member, I’ve grown to love the bike shop and come regularly for advice and parts. Unfortunately it looks like they’re about to lose the first of I’m sure many loyal customers with this undocumented corporate overhead change of policy that doesn’t make any sense. I will be patient for a little while as I have reached out to rei corporate to see if they can straighten this out, but otherwise, expect me to never go to rei for bike maintenance EVER again.

Actually Actually, I give them ZERO STARS FOR THE PRODUCT I waited 2 months for my order after I had paid. The clothes finally arrived and were nothing like I had ordered. The picture for one dress was midi length linen dress and jacket - what did I get - mini-mini that doesn't even cover made from a thin poly blend - YUCK! They use photos of quality European clothing and make a very cheap and different version.I asked to return no response then I went on the social media and i found this helpful info 𝒻𝑜𝓊𝓇𝟢𝓈𝑒𝓋𝑒𝓃 seven6eight four zero one one I FINALLY SENT BACK THE WHOLE CHEAP LOOKING DRESS BACK did receive a bomber, except it is NOTHING LIKE WHAT WAS SHOWN. What the hell? Who does this? , THE PRODUCT IS GARBAGE, THE WAIT TIME TO GET IT'S 2 MONTHS AND MORE.GETTING

Please stop sending out expensive, hard to recycle catalogs, not why I joined,#00764469