REIReviews of rei.com

Ive been a loyal REI member since the 80's. Andrea at Brentwood in St Louis will drive customers away. I asked the manager for her name. Andrea is rude, litterally ran away when I asked her name. Please train her for REI's sake

I should have read the real reviews. I just bought a Cannondale synapse 105. This might be a cheap bike to some but I work hard to make $2,000. The bike was in horrible shape with nothing even close to adjusted. When I took it to a local bike shop they said “I can’t believe someone would actually sell you this in this condition?” To make matters worse, I bought new pedals at the same time. The parts came in a little baggie (not from Shimano) with half of it missing. Bottoms line.....worst company I’ve ever bought from. Be smart and don’t be me.

Went into store in Greensboro. Wanted to buy hiking boots for family (4 of us). The young pretentious man at the hiking boots inquired as to my 11yo and 6yo didn't have a mask on. Explained, as I already had to gentleman at entrance, that due to medical conditions could not. He explained that they were stricter than governors orders. Was not interested in helping. The entire shoe area was roped off such that I could not even see brands or what they cost. Asked how much a few were/brand and left. Just bought all of us exact hiking boots they had on Amazon for HALF what REI wanted and didn't have to deal with little angry elfs who don't want to work. We visit REI regularly as we spend a lot of time outdoors. Will never again. Hate not to support store fronts but guess this is how REI wants it.

I made an order with a gift card I received from someone as a GIFT and added 30 dollars which Rei cancelled a few hours later without informing me; had I not checked the status of the order on my account. I contacted live support which confirmed the cancellation of my order and assured me that I will get refunded, after 10 days of no contact and receiving, no refund and no email confirmation from them confirming my refund, I sent an email to support, they urged me to call the international support line and the Bankcard Department regarding my refund which I did, or at least tried multiple times to reach out to, they put me on hold on for each of my trials with every disregard to international telephony costs. it's the 8th of july and I still haven't received any refund from YOU. today I contacted live support and was told that the gift card was fraudulent knowing that the person that gifted this card to me is a client of theirs, the support team told me that there is nothing they can do about my claim and that I should not shop from them. I told them to trace the gift card to the original owner and investigate with him, but I want my money back they proceeded to disconnect. I am trying to contact paypal to solve this issue because any communication with rei is failed. It's by far the worse experience I had with any retail online store and I have received multiple parcels coming from around the world. It just seems like their international services are a scam.

Ordered shoes in stock with 1 week ship date. After 1 week on my order page they now say 30 days ship date back ordered (no email from them; I checked on my order page this morning) They also put 3 holds on my cc. Probably will have to cancel. Bad company.

I had bought some Zero Trail sandals 9 months ago from the REI in San Antonio, TX, and tried to get a replacement because one of the straps had popped off. Well the employee at the check out counter said they would not take them back because they showed signs of being "worn". Wow! I told the brilliant clerk that they are trail sandals and of course they have been worn, but a strap popping off was not normal and they should be replaced. Unfortunately he did agree with me and would not replace my sandals. Not the customer service I expected, so I will not be renewing my COOP membership with REI.

Thick pretense. Ultra hype. Unknowledgeable staff, trained to only appear competent. So paranoid of lifters that coats actually strapped to racks, and warned by staff: don't forget to take off that hat you're just trying on for fit. No fitting rooms open and prohibited from trying on any clothes on the floor. And don't go near the shoe wall. Just keep selling mountain gear to folks who wear the stuff in the city.

I’ve been a REI customer for probably 15 years. They’ve historically had great service. I’m not sure what has happened, but it’s now terrible. Ordered something 2 wks ago. Got a confirmation right away stating that it would be here yesterday. Got another confirmation a week ago that it was on its way and would be here yesterday. Not here yesterday, not today, & It might be here Monday - who knows, my confirmation still says 7/2. I’ll have to start shopping at their competitors.