REIReviews of rei.com

placed an order online and paid with debit card. they debited the total amount, then 5 days later they debited the total amount again because the item shipped, then 2 days later they debitted the total amount again because i picked up th eitem in the store, so i was down 3x the total amount which left my bank account on 0usd. I realized this when i wanted to take a lyft and was rejected. Their answer: it's their normal process, the bank will return my money after 7 days... crazy that they even say this is normal, they left me with no money, still waiting for refund. I would never give card details to rei.com, not safe

The membership is a scam. They markup their inventory and try to give you an unguaranteed 10% off. If you are not a member they treat you with disdain and shame you in front of other customers. I've had several REI brand products fall apart and they wouldn't do anything about it. Try out their products in store and then order them from someone else at better prices. If you want to donate to good causes, use the money you save shopping elseware and pick where your money goes. This company is the absolute worst, no I don't want to be a member of a terrible company that discriminates against "NON MEMBERS"

I see that at least one other former REI customer has already posted a review concerning this. For several years I have been able to use my credit card rewards at REI or request a rebate by check. I requested my 2021 check in March. REI has no record of it. I kept screen shots of the request & have sent them to REI. Weeks later, no help. Done with REI & their credit card.

Placed a purchase through their online system. A couple of days later I went to check up on the order, as my order did not arrive on the estimated date to find that they cancelled my order. This happened twice and on both occasions, I was not notified. They also processed the refunds extremely slowly.

Quality has declined in recent years. I also dont feel they are genuinely inclusive.

I have had an REI credit card for YEARS. I spend 10K every year, at least. I have the card because I get 1 percent back as cash at end of year. Well they switched the card from BankOne to CaptialOne and the purchases I made under my OLD card under that 1% premise they are NOT honoring !! I am forced to spend it at REI. That would be fine if it was a going forward situation . . . . but this is a credit that I EARNED under the OLD card ! I am CANCELING my card and will get a CapitalOne card directly NOT through REI.

I went to Baybrook location in Webster TX to get things needed for upcoming month long hike. I thought that REI stood by products sold that were defective; never worn regardless if over 1 year. CSR told me the Marmot jacket could be purchased for around $10. That is ridiculous! A rain jacket that has pit zips, zip pockets, hood, etc. I gave up! I was trying to find a backpack and had to search and reach to try and find an appropriate backpack. No help at all. Gave up after reaching for backpacks on hooks and not able to determine size, etc. Went to hiking shoes. The lady had several customers and was finally able to get 2 different shoes to try. I asked what 0 drop was told to just try them on and see. She disappeared never to be seen again. I left the store and went next door to the sporting goods store that google thinks is inappropriate that starts with D. Great customer service and very helpful with hiking shoes. REI was great at one time. Will not return! Not sure if this is because it is an outlet but the customer service

Not a great showing for REI today. Very little offered in the way of solutions for the discrepancies with what should have been a purchase for in-store pickup. They can't process refunds on online orders until the item physically arrives? This doesn't make any sense to me. You have the order information, details for the product in question and you have all of my information. So, now I wait 12 days until the item I no longer want arrives. Upon arrival, I then have to call and tell them to process the refund. Absolutely ridiculous. Secondly, read the fine print on what you order online. The picture on their website AND in the confirmation email doesn't matter. If the item description reads "assorted" they pick whatever color they want and throw it in the bag. I thought, when reading in the description "assorted," it related to the multi-colored nature of the item I ordered (the item was three-to-four colors). Not the case. Finally, since I cancelled my $250+ purchase, I wanted to cancel the membership and have that refunded as well. Guess what... They can't process membership cancellations in-store. Quick question: what exactly CAN you do in-store? I drove 30 minutes to basically be told, "we're sorry." The young lady who helped me was very nice, but the manager clearly doesn't have a grasp on solution-based customer interactions.