REIReviews of rei.com

The online shop is a waste of time. Spend an hr of time, just to get to the check out and then told at the end we are out of stock on both them items on sale. Waste of time.

Went to the R.E.I. to use my Member rewards. Closest is the Littleton CO store. It was during their big sale just this past weekend. Walked the entire store. Where were the clothes for regular mountain campers? There is a pride dept, a line called Outdoor Afro and lots of impressive designer clothes made with wispy synthetic fabrics. Everything is so over designed and brightly colored, it would scare the wild critters. It's as if they forgot to bring any of the plain sturdy outdoor stuff. I was shopping for functional straight outdoors-man ladies clothes. I didn't find any, they have no real back country clothes. Just flashy city wanna be looking good faux hiking clothes covered with rainbows. Thinking they've joined Clown world with Dylan over at Bud. R.E.I., have a look-see at Budweiser's sales/stock and look what sick tuck-able clothing lines Target is suddenly hiding asap right now. I've always shopped R.E.I. first for my gear but this is too flippin' weird. Look fools, I already gave y'all a pass for being insulting about forcing the public to be jabbed to enter during the faux covid ride. But today the WEF powers that run this company is obviously willing to let it self-destruct to run it's social agenda. R.E.I., bye, Army Surplus fixed me up just dandy. And the sales folks at the surplus are not stuck up like yours are. Wake up don't be woke.

I purchased a rain coat from REI which was Scheduled to be delivered in 3 days. The delivery continues to be delayed every time I check the tracking. It has now been over 10 days. They need to use a better delivery service like UPS or FEDEX, NOT Better Trucks. It may be a cheaper delivery service, but they are losing customers like myself.

I was always a big fan of REI and purchased their products several times due to their lifetime warranty. I never did have to tester warranty, but finally got a defective product from their company. Just so people are aware they do not have a lifetime warranty and they do not back their products, they have a limited lifetime warranty that apparently covers everything except zippers, which is where most of your factory defect will happen anyway, way to cover your own backs … you should not offer a lifetime warranty. If you’re not going to honor it, and if you’re zippers are not covered, you should make it very clear on the lifetime warranty that zippers are not covered.

I went on their website and saw they had the bike in stock that I've wanted. It said it could be delivered to the Winter Park store in a week. When the confirmation email arrived however it had a big disclaimer on the delivery date being subject to change. When I opened a chat session with REI customer support, the agent introduced themselves, I explained the problem and that was the last I heard from them. No response was received in the chat window for over an hour before I terminated the chat. I called in via telephone and spoke with customer support. This time the person said they would transfer me. The call was disconnected. I called back in and finally reached someone that informed me they weren't sure when the bike would be available. Keep in mind, they've already taken the money out of my bank account. As of this morning those funds have not been replaced. So if you've got a few thousand to throw away and don't mind being treated like yesterdays' garbage, this would be the place to do business.

Just had a horrible CS experience with their “sales” manager Richard Byrne at their Paramus location refused to let me use a coupon on previous purchase from 2 weeks earlier Although the coupon said nothing about not being able too it, refused to return/ re buy the item. Upset I asked to cancel my new membership he again refused and told me it was impossible and call CS, I wasted more time calling which was done, so he lied…. They say 100% guarantee it seems not, I’ll stick going to campmor never had an issue with them. Typical chain attitude

REI now uses Lasership/ontrac shipping on the West coast in Washington state. Any merchant who uses Lasership does not care about your business. They don't even warn you to give you a choice of another shipper. REI has now lost my business forever as a customer, because I can not trust a company who uses Lasership as their shipper. I would of rather paid $4 extra for USPS.

I wanted to return a gift for the correct size. The customer service rep could not help me in any way. They do not provide shipping labels. They wanted me to pay for a new order and then said they would "send me a check" when they received it. I am going to have to mail the item back to the person who bought it for me so she can return it to the store where she bought it.