REIReviews of rei.com

Was advised to buy a pair of shoes from here hoka bondi 9 and they fell apart in less than a month and was told that was normal wear and tear. Halle the manger in Westbrook Maine looked me in the eyes and said three weeks for a shoe like this is normal. They are selling defective products with no care to the customer my foot fell right through the mesh in these shoes in less than a month

Why send a catalogue that has no prices? % off of what? Waste of time

I don't trust the CEO of a company that dislikes the USA so much. She's going to ruin this company with her political stance, I'll be taking my money elsewhere in the future.

日本より。 カスタマーサービスに3回連絡したが、返信なし。 4回目でやっと返信があったが、国際発送が混み合っていると私に関係のない言い訳をメールの最初の文章に加えて来ました。 また、注文と全く異なる商品を発送をしたにも関わらず、私に直接関税を返金せず、DHLに連絡させるよう促し、顧客に手続きをさせる。DHLも迷惑でしょう。 ここまで最低なオンラインショッピングは初めてです。 From Japan. I contacted customer service three times, but no reply. I finally got a reply on the fourth time, but they added an excuse that had nothing to do with me, that international shipping was busy, to the first sentence of the email. Also, even though they shipped a completely different item from the order, they did not refund the customs duty directly to me, but instead encouraged me to contact DHL and have the customer do the procedure. DHL must be a nuisance as well. This is the worst online shopping experience I've ever had.

I went into an REI store for the first time and the experience was great! I was looking at an air mattress and the help I received was really good and the people seemed great. I was there just to look at the product that I found on line that had some high ratings, but I didn't want to buy it right away because there was a sale coming up and it would be beneficial to wait. I decided I would purchase it a few weeks later during the sale. The staff said that if I purchased a membership I would get the cost back with a gift certificate which I could apply back to my planned purchase. They also told me that if I purchased a $120 gift certificate while I was there that I would receive a 20% bonus on the gift certificate ($24 credit). I was told that it would go onto my account automatically and I could just sign onto my account and see it when I got home the same day. The following day I signed on to find no credit on my account. I called the REI store in Bellingham where I made the purchase and was told that there was no such credit. I spoke with the manager and he told me at first that there was nothing he could do. I was furious and he eventually agreed to give me the money back for the gift card, but unfortunately there was nothing he could do about the membership because there are "no refunds on memberships". This is completely bogus because I only paid for these things because his staff talked me into believing the whole package was a good deal. Then when I agreed to take the refund he said he couldn't do it over the phone and that I would have to return to the store. It's a 2.5 hour drive for me each way to get to that store. As this was completely unacceptable to me because of the fact they took my money on false pretences and then wanted me to go on a 5 hour road trip to recover some on my costs. I asked to speak with his manager and his reply was that he was the manager. I'm going to try and take care of this through my credit card company, but I would highly recommend that you stay away from this crooked company.

I recieved a gift card from my dying mother at Christmas I went to use it for the first time in store a couple days ago just to find out their is zero balance on it and I have never used it . The clerk gave me REI CS number I called their CS person I talked was so rude she refused to help find out why there is a zero balance she told me to reach out to the person that gave it to me I told her she is dead can’t do that I. Have not shopped REI for over two years I’m disgusting their company feels they need to scam people . I will be looking fur another outdoor store to shop in the future

Every time I go in to try on sneakers their is absolutely no help! I recently visited the store in Carlsbad via montebello I finally had the opportunity to try on a few pairs. I went to try on the second pair and discovered there was only one sneaker in the box! No thanks I’m sticking with the running center!

REI uses Ontrac as the shipping carrier, but after the item was lost, they took no action—neither contacting Ontrac to follow up nor providing a refund—forcing consumers to bear the loss.