RegentologyReviews of regentology.com

Response from RegentologyMay 28, 2024

Dear Russell, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. As a growing company, we have learned quickly from a couple of bad experiences. The good thing is that we are committed to fixing the issues as they arise and are ready to serve the needs of our clients. We acknowledge that we are not perfect, but we do listen to our clients as we work hard to earn their trust and build a long-term relationship while running our business with humility, integrity, and passion. We understand the world of highly connected, always on, highly opinionated, on-the-move consumers. We understand that customers have power, and they know how to use it. They have expectations and choices if those expectations aren’t met. And they also have a voice that is loud and clearly reachable thanks to today’s technology. To earn our customers’ loyalty, we go way beyond any loyalty program; we start by earning their trust. Regentology recognizes its customers as more than just numbers or accounts. Our customers are unique human beings with a distinct set of needs, and they now expect more than just a product or service from us. We give them a relationship that is on equal terms. They give, we get, we give, they get. We place them at the center of our world because we are a customer-first company. A customer-first company that is available anyplace our customer happens to be. Regentology listens first to every customer on every channel. Regentology always tries to connect its customers, employees, partners, and services. We understand and know the conversation never stops; we are grateful for your business. We’re dedicated to creating communities, and we respect our customers' identity, privacy, and money. Thank you for giving us a chance 🙂 Warm Regards, Usman Sayed Founder & CEO

Response from RegentologyMay 28, 2024

Dear Vincent, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. As a growing company, we have learned quickly from a couple of bad experiences. The good thing is that we are committed to fixing the issues as they arise and are ready to serve the needs of our clients. We acknowledge that we are not perfect, but we do listen to our clients as we work hard to earn their trust and build a long-term relationship while running our business with humility, integrity, and passion. We understand the world of highly connected, always on, highly opinionated, on-the-move consumers. We understand that customers have power, and they know how to use it. They have expectations and choices if those expectations aren’t met. And they also have a voice that is loud and clearly reachable thanks to today’s technology. To earn our customers’ loyalty, we go way beyond any loyalty program; we start by earning their trust. Regentology recognizes its customers as more than just numbers or accounts. Our customers are unique human beings with a distinct set of needs, and they now expect more than just a product or service from us. We give them a relationship that is on equal terms. They give, we get, we give, they get. We place them at the center of our world because we are a customer-first company. A customer-first company that is available anyplace our customer happens to be. Regentology listens first to every customer on every channel. Regentology always tries to connect its customers, employees, partners, and services. We understand and know the conversation never stops; we are grateful for your business. We’re dedicated to creating communities, and we respect our customers' identity, privacy, and money. Thank you for giving us a chance 🙂 Warm Regards, Usman Sayed Founder & CEO

Response from RegentologyMay 28, 2024

Dear Brenda, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. As a growing company, we have learned quickly from a couple of bad experiences. The good thing is that we are committed to fixing the issues as they arise and are ready to serve the needs of our clients. We acknowledge that we are not perfect, but we do listen to our clients as we work hard to earn their trust and build a long-term relationship while running our business with humility, integrity, and passion. We understand the world of highly connected, always on, highly opinionated, on-the-move consumers. We understand that customers have power, and they know how to use it. They have expectations and choices if those expectations aren’t met. And they also have a voice that is loud and clearly reachable thanks to today’s technology. To earn our customers’ loyalty, we go way beyond any loyalty program; we start by earning their trust. Regentology recognizes its customers as more than just numbers or accounts. Our customers are unique human beings with a distinct set of needs, and they now expect more than just a product or service from us. We give them a relationship that is on equal terms. They give, we get, we give, they get. We place them at the center of our world because we are a customer-first company. A customer-first company that is available anyplace our customer happens to be. Regentology listens first to every customer on every channel. Regentology always tries to connect its customers, employees, partners, and services. We understand and know the conversation never stops; we are grateful for your business. We’re dedicated to creating communities, and we respect our customers' identity, privacy, and money. Thank you for giving us a chance 🙂 Warm Regards, Usman Sayed Founder & CEO

Response from RegentologyMay 28, 2024

Dear Neal, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. As a growing company, we have learned quickly from a couple of bad experiences. The good thing is that we are committed to fixing the issues as they arise and are ready to serve the needs of our clients. We acknowledge that we are not perfect, but we do listen to our clients as we work hard to earn their trust and build a long-term relationship while running our business with humility, integrity, and passion. We understand the world of highly connected, always on, highly opinionated, on-the-move consumers. We understand that customers have power, and they know how to use it. They have expectations and choices if those expectations aren’t met. And they also have a voice that is loud and clearly reachable thanks to today’s technology. To earn our customers’ loyalty, we go way beyond any loyalty program; we start by earning their trust. Regentology recognizes its customers as more than just numbers or accounts. Our customers are unique human beings with a distinct set of needs, and they now expect more than just a product or service from us. We give them a relationship that is on equal terms. They give, we get, we give, they get. We place them at the center of our world because we are a customer-first company. A customer-first company that is available anyplace our customer happens to be. Regentology listens first to every customer on every channel. Regentology always tries to connect its customers, employees, partners, and services. We understand and know the conversation never stops; we are grateful for your business. We’re dedicated to creating communities, and we respect our customers' identity, privacy, and money. Thank you for giving us a chance 🙂 Warm Regards, Usman Sayed Founder & CEO

Response from RegentologyMay 28, 2024

Dear Elyse, Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced and the inconvenience caused by the quality of the leads provided. We want to inform you that starting Q2 of 2023, we have abolished the upfront signup fee, and we have completed reaching out via email to offer a full refund of the signup fee. This refund can be claimed anytime by logging in and following the provided steps. I understand the importance of receiving genuine and qualified leads for your real estate business, and it's disheartening to hear that you have not received the level of service you expected. We take allegations of fraud seriously and are committed to ensuring the integrity of our services. I apologize for any delays or issues you may have encountered in our customer service interactions. We strive to provide excellent support in a timely manner, and your feedback will help us improve in this area. Please be assured that we are actively working to address the issues you've raised and to improve the quality of our leads and services. Your satisfaction is our priority, and we are here to assist you in any way we can. If you have any further questions, concerns, or comments, please don't hesitate to reach out to us. We appreciate your patience and understanding as we work to resolve this matter. Warm regards, Sam Miller Customer Service Director Regentology

Response from RegentologyMay 28, 2024

Dear Ed, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered with the leads provided. We want to inform you that starting Q2 of 2023, we have abolished the upfront signup fee, and we have completed reaching out via email to offer a full refund of the signup fee. This refund can be claimed anytime by logging in and following the provided steps. It's disheartening to hear that you have received numerous leads with invalid contact information. We understand the importance of receiving high-quality leads for your real estate business, and it's unacceptable that you have not received leads that meet your expectations. I apologize for any confusion or lack of clarity in our communication with the leads provided. Providing accurate and valid contact information is essential for a lead to be considered genuine and useful to our clients. We take your feedback seriously and are actively working to improve the quality of our leads and services. Please know that we are committed to addressing your concerns and ensuring that you receive the level of service you deserve. Your satisfaction is our priority, and we are here to assist you in any way we can. If you have any further questions, concerns, or comments, please don't hesitate to reach out to us. We appreciate your feedback and patience as we work to resolve this matter. Warm regards, Sam Miller Customer Service Director Regentology

Response from RegentologyMay 28, 2024

Dear Holly, Thank you for taking the time to share your feedback with us. We understand your disappointment and frustration with the experience you've had with our service. First and foremost, we want to inform you that starting Q2 of 2023, we have abolished the upfront signup fee. Additionally, we have completed reaching out via email to offer a full refund of the signup fee, which can be claimed anytime by logging in and following the provided steps. As a legitimate startup, we are doing everything we can to build a healthy business and provide value to our clients. We understand that your experience with us fell short of your expectations, and for that, we sincerely apologize. Your feedback is crucial to us as it allows us to identify areas for improvement and enhance our services. We want to assure you that we take allegations of scamming seriously and are committed to providing genuine and high-quality leads to our clients. We also want to express our willingness to provide you with leads in exchange for a small referral fee, as a demonstration of our commitment to customer satisfaction. Once again, we apologize for any inconvenience this situation has caused you. We appreciate your honesty and willingness to share your experience with us. If you have any additional questions, concerns, or comments, please don't hesitate to reach out to us. We are here to assist you in any way we can. Warm regards, Sam Miller Customer Service Director Regentology

Response from RegentologyMay 28, 2024

Dear Susan, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. As a growing company, we have learned quickly from a couple of bad experiences. The good thing is that we are committed to fixing the issues as they arise and are ready to serve the needs of our clients. We acknowledge that we are not perfect, but we do listen to our clients as we work hard to earn their trust and build a long-term relationship while running our business with humility, integrity, and passion. We understand the world of highly connected, always on, highly opinionated, on-the-move consumers. We understand that customers have power, and they know how to use it. They have expectations and choices if those expectations aren’t met. And they also have a voice that is loud and clearly reachable thanks to today’s technology. To earn our customers’ loyalty, we go way beyond any loyalty program; we start by earning their trust. Regentology recognizes its customers as more than just numbers or accounts. Our customers are unique human beings with a distinct set of needs, and they now expect more than just a product or service from us. We give them a relationship that is on equal terms. They give, we get, we give, they get. We place them at the center of our world because we are a customer-first company. A customer-first company that is available anyplace our customer happens to be. Regentology listens first to every customer on every channel. Regentology always tries to connect its customers, employees, partners, and services. We understand and know the conversation never stops; we are grateful for your business. We’re dedicated to creating communities, and we respect our customers' identity, privacy, and money. Thank you for giving us a chance 🙂 Warm Regards, Usman Sayed Founder & CEO