RegentologyReviews of regentology.com

Response from RegentologyMay 28, 2024

Dear Ron, Thank you for sharing your experience with us, and we sincerely apologize for the frustration you have encountered. We value your feedback and are committed to addressing your concerns to improve our services. First and foremost, we want to inform you that starting Q2 of 2023, we have abolished the upfront signup fee. We recognize the importance of providing a transparent and customer-centric experience, and we are continually working towards enhancing our services to better meet the needs of our clients. We are deeply sorry to hear about the issues you've faced with the leads provided. It's crucial to us that our clients receive high-quality, verified leads that have the potential to result in successful transactions. We understand your disappointment and acknowledge that valid contact information is essential for a lead to be considered verified. Rest assured, we are taking steps to improve our lead verification process to ensure that our clients receive leads of the highest quality. Regarding your interaction with our customer service representative, we apologize if you felt that your concerns were not addressed appropriately. Providing excellent customer service is paramount to us, and we will take your feedback into account to improve our support interactions moving forward. We understand your concerns about the feedback on our website, and we assure you that we are taking steps to ensure transparency and legitimacy in all aspects of our business operations. Ron, we appreciate your candid feedback, and we want to assure you that we are committed to providing you with a positive experience moving forward. Please don't hesitate to reach out to us if you have any further questions or concerns. We are here to assist you every step of the way. Thank you for your understanding, and we hope to regain your trust in our services. Warm regards, Customer Service Team Regentology

Response from RegentologyMay 28, 2024

Dear Manny, I am very sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I deeply regret that this was not demonstrated to you. We have attempted to contact you through Trustpilot, but unfortunately, we do not have any record of you. To assist you further, we need to verify that you are indeed a real customer. Please understand that we are a legitimate company with truly hardworking individuals who strive to ensure all of our customers are satisfied. We proudly maintain a 97% satisfaction rate, reflecting our commitment and passion for what we do. Calling our business "a waste of money" without identifying yourself or verifying your account so we can resolve your issue is beyond unfair. Unfortunately, there are individuals creating fake accounts and leaving negative reviews, which tarnish our reputation. While we would love the opportunity to regain your trust, we first need to confirm your identity. Please give us a call to verify your account. Once confirmed, we will prioritize addressing the issue you are facing with our service. Our team is ready to work with you to resolve the matter promptly. Rest assured, we are passionate about what we do, and it is disheartening to receive negative feedback about our business. Once again, we apologize for the inconvenience and look forward to working with you for a positive outcome. Looking forward to hearing from you soon. Best regards, Sam Miller Customer Service Director

Response from RegentologyMay 28, 2024

Dear Eily, I am so sorry to hear that your experience with our company has not met your expectations. We understand that you are not happy with our service. Rest assured we work very closely with all our agents to connect them with leads as close to their preferred criteria as possible. After reviewing your account, I’m sorry to hear that you are feeling our service is not worth pursuing but you can rest assured that we are a hard-working, legitimate startup that operates ethically with our customer’s needs in mind. As noted on your account, you are eligible for a credit-back. Also, as we have explained that you have the ability to reject any lead until you get the lead you wish to work with and lead rejection is never held against you in any way. At this point we have done all we can to assist. However, if you have any additional questions, concerns, or comments, or if we may be of assistance now or at any point in the future please do not hesitate to contact us. Sincerely, Adam Vargas Director of Strategic Partnerships

Response from RegentologyMay 28, 2024

Dear Bob, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing. We appreciate your feedback as it allows us to resolve any issues and improve our services. After reviewing your account in detail, I understand your concerns about feeling ripped off. However, I assure you that we are a legitimate business operating ethically with our customers' needs in mind. We understand your frustration, but we kindly ask that you refrain from using aggressive language in your communications, as this is not something our business tolerates. We appreciate that you chose to sign up with us and would like to continue doing business with you. While we value your business, we stand by our practices and processes. If you feel you cannot achieve a satisfactory resolution with us and wish to continue with your current approach, you may consider a different company in the future that may better meet your expectations. If that is the case, we wish you well for the future. Sincerely, Adam Vargas Director of Strategic Partnerships

Response from RegentologyMay 28, 2024

Dear Rita, Thank you so much for your wonderful feedback! We're delighted to hear that you found our service informative and that our team was able to follow up, explain the process thoroughly, and accommodate your schedule. At Regentology, we strive to provide excellent customer service, and your kind words reaffirm that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out at any time. Thank you for choosing us, and we look forward to continuing to assist you. Best regards, Management

Response from RegentologyMay 28, 2024

Dear Chuck, Thank you for taking the time to share your concerns. We are sorry to hear about your negative experience, but it appears there may be some confusion. We are not Leadspring and have no affiliation with them. Regentology is a separate entity, and we are committed to providing high-quality services to our customers. Leaving a negative review for our company, with which you have had no interaction, is both unfair and unethical. It not only misrepresents our business but also impacts our reputation and the hard work of our dedicated team. We strive to maintain a high standard of customer satisfaction, and your review does not reflect the experiences of our actual clients. If you have any issues or concerns specifically related to Regentology, please reach out to our customer support team. We are here to assist you and ensure that any problems are resolved promptly and to your satisfaction. We understand your frustration with Leadspring, and we encourage you to contact them directly to address your concerns. Misplaced reviews can be damaging and prevent genuine feedback from being accurately represented. Thank you for your understanding and cooperation. Best regards, Jake Cooper Customer Service Team Regentology

Response from RegentologyMay 28, 2024

Dear Marlena, Thank you for bringing your concerns to our attention. I apologize for the issues you have encountered with our service. Our system is designed to protect the welfare of consumers and ensure their best interests. During our verification process, your account was flagged as high-risk, and it appeared that you were not identified as a licensed real estate agent. Consequently, our system automatically blocked your IP address and restricted access to certain functions of the platform. We have attempted to contact you to verify your information, but unfortunately, we were unable to reach you. Additionally, we could not locate your license number or brokerage information, which further flagged your account in our system. To resolve this matter, please provide us with your real estate license number and brokerage information at your earliest convenience. Once we verify your credentials, we can reinstate your access to the platform and address any other concerns you may have. Thank you for your understanding and cooperation. We look forward to resolving this issue and assisting you further. Best regards, Customer Service Team Regentology

Response from RegentologyMay 28, 2024

Dear Garrison, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. After reviewing your account in detail, I’m sorry to hear that you are feeling ripped off, but I can assure you that we are a legitimate business and operate ethically with our customers' needs in mind. We understand that you are feeling frustrated, but can we please firstly ask that you do not use aggressive language in your communications? This is not something our business tolerates. We do appreciate that you have chosen to sign up with us and would like to continue to do business with you. We don’t like to turn away business, but we stand by our business and processes. If you don’t feel you can get a satisfactory resolution on this issue and wish to continue with your current method, you may consider a different company in the future who may be able to serve your needs in a way that better meets your expectations. If that is the case, we wish you well for the future. Sincerely, Adam Vargas Director of Strategic Partnerships