MATT
Best value FBA refund company I have yet to find in 15 years.
I have used several other companies for refund management in the past. This one has pros that outweigh the cons. 1. They are the most expensive. This is the biggest con IMO. However, you kind of get what you pay for and it's cheaper than handing this task over to a specific employee so the cost is acceptable. 2. You can't pick and choose the areas you want them to handle refunds in. For instance, they handle reconciliation of shorted items on shipments. This is low hanging fruit that anyone can do quite easily. I don't need a company to handle this for me but I can't opt them out of doing that portion. So they get some very easy money by handling reconciliation claims. However, they do handle lost, damaged, reimbursement cases more thorough than anyone else I have used and this is what you are paying them to do. No easy way for a seller to tackle this. 3. PROS-customer service is excellent. No issues whatsoever. Someone is always available. Best part is, you never need them because they just handle business with no interaction from the seller. Auto-pilot at it's best. 3.
Response from Refunds ManagerMar 12, 2021
We are happy to see that you find value in our service. RefundsManager covers 19 different areas of possibilities. Any case we cover, you can request we shut off. By sending us an email, one of our representatives can assist with this. We understand there may be cases one wants to handle in house, therefore we have the option to shut off any case we cover. Our goal is to make sure you find 100% value in our services. Feel free to reach out to [email protected] and we will be happy to assist with any more questions or assistance switching cases on/off. - RefundsManager Team