ReefperfumesReviews of reefperfumes.com

Customer service was very very bad disappointed still I am struggle my refund already 11 days finish still they will not give any proper answer to me don't make reef perfume order official application reef if you want to you perfume use even temu is good compare to official application reef they will give proper answer and good service take very serious action about reef perfume service they make is camp scam there is buy one get three free but I receive only one perfume 11 days done but still I will not receive remaining perfume or refund everyday I send message they said relative team on work your order still no solution they will not resolve my issue

الاهمال وعدم المصداقية والتاخير ، الطلب موجود في الموقع انه توصيل سريع قبل ما اسوي الطلب ، بعد ما تدفع ويضمنون انك دفعت يتحول الي توصيل قياسي من تلقاء نفسه بدون حتى ما يشاوروك او يسالون اذا يناسبك ان الطلب يتاخر ، لان اساسا انا لو بعرف انكم هتسوون مثل هذه الحركه ما كنت تعاملت معكم نهائياً، الشئ الثاني التبلد والبرود في خدمه العملاء وهذا اذا قامو بالرد من الاساس لان هذه لا تعتبر خدمه عملاء ولا تعرف شئ عن خدمه العملاء انه ترسلهم ويجون بعد يوم او وقت ما يجيهم مزاج للرد يرسلون لك رساله ويختفون وشوف اذا بيردون عليك مره ثانيه ولا لا انت وحظك ، الشئ الثالث انه اذا صبر العميل علي هذا البرود والاهمال والتاخير .. يجيك الطلب مختلف عن ما طلبت 282970245 والشكوي تجاهلوها ايضا 2615129 ، ولا يردون ويخربون مزاجك انه تفضل تلاحقهم عشان يغيرون لك منتج وتتواصل بالنهار والليل ، لييييش انا اجيب لحالي وجع الراس ادفع فلوس وارجع ادور حول نفسي اشوف مين يرضي عني ويشوف ابسط حقوقي انه يعطيني طلبي مثل ما طلبت يعني ، حقيقي انتم اثبتوا انكم لستم اهل ثقه اطلاقاً ولن انصح بكم نهائياً تجربه شراء اكثر من سيئه

Perfume is good but don’t purchase online. Very bad delivery service and also very bad customer service. They assured 5 days for delivery when placed the order but now it’s been around a week. They haven’t give any updates and they no have any idea when will delivery

I placed an order with Reef Perfumes on September 2nd after being promised delivery within 4–5 business days. Over a week passed with zero updates or shipment. When I finally managed to reach customer support after continuous effort, they gave me an ultimatum: wait another 7 days or receive a refund. When I asked for clarification on when the refund would actually be processed, they provided no concrete timeline. I reluctantly agreed to give them the extra 7 days to deliver, but since then, communication has completely ceased. To make matters worse, attempting to track my order on their website now returns an error message, and my inquiries on their social media channels are actively being deleted rather than addressed. Taking payment, failing to deliver goods within the promised window, breaking tracking links, and deleting customer feedback instead of providing support is unacceptable. I am currently filing cross-border consumer complaints with the Saudi Ministry of Commerce and initiating a bank chargeback for unfulfilled services. Avoid purchasing from this store if you expect reliable delivery or accountable support.

This is one of the most disgusting experience of ever received here in Dubai I ordered my perfume on 29th Aug until today 10th September i didn’t receive my package. They keep on sending me funny messages that I received my order this week and it never arrives. Please do not order from this company coz u will face delays and scam

I can’t comment much on their retail services, but my experience with their online customer service, order processing, and shipping has been extremely disappointing. I placed an online order 7 days ago, but there is no proper way to track the shipment, and the website simply shows the order as “Completed” even though I haven’t received it. I followed up with customer service throughout the week, but each time I was told that “the team will get back to you.” After waiting 7 days, I was given the option to either request a refund or wait another 7 days for the order. What’s even more frustrating is that they couldn’t clearly confirm when the refund would actually be processed or received. The entire online ordering, shipping, tracking, and customer support process has been poorly handled. If you’re considering buying from them online, I would recommend looking elsewhere. Definitely not a good online shopping experience.

I ordered online and yet i havent received . Its been three days and they are not able to deliver it to me even though i am inside the riyadh valley There is no quick response to my message also I really wanted o try reef perfumes but the service they give through online is very pooor…..

Very bad experience.. in beautiful holy place u scammed me and charged me extra which Allah rewards u in sha Allah..I went to one of branches in medina that man called his self mangers of the branch refuse to take my order and refuse to help me and advice me to go back Makkah return there .. what a stupid person he is .. I have a video and picture as well to expose him..dnt buy it again