Redwood Outdoors Reviews | Read Customer Reviews of redwoodoutdoors.com

Redwood OutdoorsReviews of redwoodoutdoors.com

4.3368 reviews
Wellness & Spa
20730 72nd Ave S, Kent, Washington

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Redwood Outdoors

About Redwood Outdoors

At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city.We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door.But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond.Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us.So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.

Redwood Outdoors (redwoodoutdoors.com) has 368 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: redwoodoutdoors.com
Website: redwoodoutdoors.com
Category: Wellness & Spa
Location: Kent, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Redwood Outdoors reviews

Showing 263 reviews with 5 stars · Clear filters

Julia M.
Sep 10, 2026
The best addition to our home
We have had our sauna for just over a year now and it has been one of the best purchases we ever made for our home. Redwood Outdoors customer service was phenomenal from the start to finish and now beyond. We recently had a bad storm shatter our sauna door and they quickly jumped in to help get what we needed to get the door back in place. Although I am sad we are saying goodbye to this sauna because we are moving, I am happy and looking forward to our next Redwood Sauna at our new home. If you are looking for a sauna, I highly recommend Redwood Outdoors for your purchase. They go above and beyond to ensure your happiness in and out of the sauna.
Response from Redwood OutdoorsSep 11, 2026
Thank you so much for this kind review. We were so happy to help to get you back up and running! We do read all of our customer reviews as a team, and this one will be extra special to share. We look forward to helping you whenever you're ready for your next sauna! Wishing you a good move, and all the best going forward. Thank you again!
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Brian W.
Sep 9, 2026
Redwood stands behind its products
Very easy company to do business with and knowledge about the products
Response from Redwood OutdoorsSep 11, 2026
We really appreciate your taking the time to share this in a review. It means more than you know to receive this feedback from our customers! If there is anything we can help with in the future, please let us know. Thank you for choosing us with this investment!
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Melissa P.
Sep 8, 2026
Joe was a pleasure to work with
Joe was a pleasure to work with! He was an excellent listener and expressed empathy and understanding for me regarding the problem I called customer service about. This was exactly the kind of interaction I needed. He solved my problem and I was able to revert back to the incredible joy I have been experiencing with Redwood Outdoors after ordering my first sauna last week - a lifetime dream come true for me. Thank you, so much, Joe! Melissa Potter New Hampshire
Response from Redwood OutdoorsSep 11, 2026
I can't wait to share your kind review with Joe, and thank you for taking the time to share this. These reviews mean a lot to us and help us ensure we're meeting the mark! We want to thank you for choosing us and putting trust in our products and our service with this investment. Should you need anything in the future, we're a phone call away. Thank you again, and wishing you many more years of relaxing sauna sessions to come!
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James N.
Sep 8, 2026
Excellent company
Excellent company. From first contact through delivery they are excellent and highly responsive after the sale as questions came up. Highly recommend.
Response from Redwood OutdoorsSep 11, 2026
Thank you so much for taking the time to share this. We do strive for this to be as seamless of a process as possible for our customers, so receiving this kind of feedback means more than you know. If there is anything you need support with in the years ahead we're a phone call away. Thank you for choosing us with this purchase - it's a big investment, and your trust in us is not taken for granted. We appreciate you!
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Eric Q.
Sep 8, 2026
Serivce and product were on point.
Customer service was a real person, not a hard sell but gave great info. Installation was a one day project for me (minus electrical). I am extremely happy with this entire process/product. Bought Summer of 2026...
Response from Redwood OutdoorsSep 11, 2026
Thank you so much for your review. We do pride ourselves on being available by phone for our customers and in ensuring our customers speak to a genuine product expert. We have seasoned crew! It is so wonderful to hear that this was a seamless experience. Thank you for choosing us with this purchase - we don't it for granted. Let us know if we can be of any help in the future, and we wish you many relaxing sauna sessions to come!
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David Y.
Sep 8, 2026
Quality of the sauna
Quality of the sauna. Communication throughout the process. Been wanting to buy abd investigating for years. So happy we went with Redwood
Response from Redwood OutdoorsSep 11, 2026
Thank you so much for choosing us with this investment. We recognize this is a big purchase, and it means a lot to us that you decided to put your trust in us when making the decision. If there is anything we can do to support in the years to come just give us a call! Thank you again, and we're wishing you many relaxing sauna sessions to come!
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PB
Sep 8, 2026
After several years
After several years, the window in my sauna cracked from the heat and needed replacement. They located the part and shipped it to me for $100. I thought that was fair. Delivery was efficient too.
Response from Redwood OutdoorsSep 11, 2026
Thank you for sharing your experience with this - especially after having the sauna for a few years already. We're always trying to improve our spare parts availability to customers that may need to do a repair after a natural disaster, weather damage, etc. We want to thank you for trusting us with this purchase originally, and for taking the time to leave a review - these do mean a lot to us and are shared with our whole company! Should you need anything in the future, we're a phone call away. We hope you're back up and running and enjoying your sauna again!
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RAB
Sep 4, 2026
A wise choice
The pre purchase phone conversation was very helpful towards purchase choice and towards preparing for assembly. The product is amazing and works flawlessly. Could not be happier.
Response from Redwood OutdoorsSep 11, 2026
Thank you so much for sharing this via a review. Installing a sauna does take some pre-work, so we're glad to hear you felt well prepared by our team for all of the steps needed along the way. Thank you for choosing us - your business is what keeps us going! We hope you continue to love your sauna, and let us know if we can ever be of help in the future.
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