Redwood OutdoorsReviews of redwoodoutdoors.com

We are very happy so far with the kit we purchased. There are a couple of things that really could have improved our experience. I will leave a 4-star review due to the items listed below. 1. Many of the parts were not labeled so trying to figure out which parts went where took a lot of time. I don't think the stickers fell off as we looked in the box. Even if the numbers were marked with a sharpie in places that weren't going to show would be amazing and a time saver. If that's not possible then send a link in the after-purchase webmail to the parts list for the Sauna. 2. If we had known we needed the waterproof boxes ahead of time that would have saved us money as we had to pay the electrician's an extra trip as we didn't have the boxes ahead of time. If you could just send a webmail after each purchase of items that would be needed that weren't included in the kit that would be a big help. A list stating an electrician needed to install electrical components and if using sauna outdoors then the 2 links for the waterproof boxes that you sent would be perfect and would make the installation more seamless. 3. Included in the list I would have loved a suggestion of items to help the outdoor sauna stay in better condition. I looked on many different websites and discovered outdoor saunas should be stained with a special sauna stain to help keep the wood protected from the natural environment as well as the heating and cooling from the Sauna. You could include links then to different stain applications that you could have in your store. I would also include a link for the wax that we need to use on the indoor portion of the sauna. 4. We ordered the better roofing package with the tin. It has been significantly delayed and the person I spoke to yesterday said it isn't scheduled to be shipped until the end of May. Just an email letting us know about the delay would have been good. We are very happy with the customer service. We are happy we bought from an American Company. The shipping was handled fairly well. Thank goodness we had a tractor available to help unload the box as the shipper didn't have any equipment to handle that.

I have purchased two saunas from Redwood Outdoors: the Summit Outdoor Sauna – 6 Person and, most recently, the Garden Outdoor Sauna – 8 Person. I really like both saunas, but I prefer the Garden Outdoor Sauna – 8 Person. It is slightly roomier inside, and the biggest upgrade is the top bench, which is significantly deeper and more comfortable. A few additional notes: -Both saunas are relatively easy to assemble, but you will need two people and should plan on about four hours. We did not install the shingles because one sauna is in our basement and the other is in the garage at a different property. If you are installing the shingles, I would add another 30 minutes or so. -I would 100% recommend ordering the Wi-Fi controller. It is very convenient to start the sauna when I leave work, and by the time I get home 45 minutes later, the sauna is already heated and ready to use. -I have two different heaters: one sauna has the Harvia Spirit, and the other has the Harvia Virta. I strongly recommend the Virta. It has a sleeker design with fewer visible rocks, but it still holds more rocks overall and creates a better sauna experience. It is hard to explain, but at the same temperature, the heat from the Virta feels softer and more pleasant. -The only downside I experienced was with shipping communication. Redwood Outdoors was slow to ship and was not proactive about delays. With both purchases, the sauna showed as available and ready to ship at the time of purchase. After waiting about 30 days without hearing anything, I reached out to them. Their team was pleasant and helpful, but it would have been better if they had communicated upfront that it would take closer to six weeks to ship because the sauna and/or heater was not in stock. That said, I waited the six weeks and am very happy with the purchase. -If you have any questions about installation or wiring, I recommend reaching out to their customer support team. The instructions are not always perfectly clear, but their customer support has been very helpful. Overall, these are great saunas. Other than the lack of communication around shipping delays, I have had a very good experience with Redwood Outdoors.

Love the sauna! The minor complaint is the screen is a bit lose in the sauna. Other than that- it’s fantastic !

Great customer service! Only glitch was our heater safety frame didn’t arrive until 2 weeks after the sauna was installed.

The roofing materials could be much better. Also include vapor barrier. For how much this sauna is that should be included. I would give 4.5 but it is not a choice. I was given money back for roof which I appreciate. Thank you

It was all great except you neglected to tell me the control module should be mounted OUTSIDE the sauna. Electrician had to redo Chuck Fitzgerald

Initial interactions in November, with Redwood Outdoors were very positive. However, after making my purchase I received no information about shipping dates. After sending two unanswered emails I had to call Redwood Outdoors to get real time information about when my sauna would ship. Also, the floor for the sauna is on a 6-week back order, but I have received no updates about when it will be shipped. I’m 99% happy with the sauna (minor fitment issues), but “after the sale” communication could definitely use improvement.

Product is excellent. Customer Service Excellent. The only negative is that the amount of money and time to set it up was not disclosed. We had a full group working 2 days to set it up indoors and bring the proper 220v electric to the sauna. But during setup, we had some issues and customer service picked up quickly and put someone on the phone who knew a lot about the electronics. Rare and excellent