Redwood OutdoorsReviews of redwoodoutdoors.com

Response from Redwood OutdoorsFeb 19, 2026

Thank you for sharing your experience. We’re sorry to hear the process felt frustrating after such a significant investment. Your sauna should be reaching 175–190°F at head level within 60–75 minutes of continuous heating, and we’d welcome the opportunity to reconnect directly to ensure everything is performing as intended. Our goal is always a fully functioning sauna and a great long-term ownership experience. Please feel free to reach out so we can help.

Response from Redwood OutdoorsFeb 4, 2026

Thank you for taking the time to share this. We’re truly sorry for the delays and the confusion surrounding your order — we understand how frustrating this experience has been, especially after purchasing months in advance. This is not the level of communication or follow-through we aim to provide. Our team is actively working to complete the remaining items on your order and ensure everything you purchased is delivered as quickly as possible. We appreciate your patience and the opportunity to make this right.

Response from Redwood OutdoorsJan 8, 2026

Thank you for bringing this to our attention. I’m sorry to hear that one of the items from your original order was missing from the delivery. This is certainly not the experience we want for our customers. Our Support team will be reaching out so we can look into this right away and ensure the remaining item is sent out promptly. We appreciate you letting us know and the opportunity to make this right.

Response from Redwood OutdoorsDec 29, 2025

Thank you for taking the time to share your experience. I’m sorry for the frustration caused when you were unable to obtain the manual you requested — I understand how disappointing that must have been, especially during a move. I’ve since been able to locate a copy of the manual from our archived records and have reached out to you directly to share it and discuss next steps. While this hot tub model has been discontinued for some time, we always want to ensure customers have access to any documentation still available. We appreciate you bringing this to our attention, and I’d welcome the opportunity to continue the conversation directly if there’s anything further I can help clarify.

Response from Redwood OutdoorsDec 8, 2025

Thank you for taking the time to share this feedback. I’m truly sorry that getting answers to your initial questions felt harder than it should have. That’s not the experience we aim to deliver. I’m glad we were able to connect by phone just now and clear up the misunderstanding. I really appreciate your openness during our conversation—you mentioned the call “meant a lot,” and that stood out to me. My goal is always to make sure you feel supported and heard, and I’m glad we got there together. I’m also happy we could land on a resolution you feel good about. I’ll send over my direct contact information shortly so you always have a reliable point of contact moving forward. If anything else comes up at any point, please don’t hesitate to reach out. I’m here to help.

Response from Redwood OutdoorsDec 5, 2025

My name is Serah and I am the Manager of Customer Support and I want to thank you for taking the time to share such a detailed and thoughtful review. While I’m glad to hear that you’re now enjoying the sauna itself, I’m truly sorry that the journey to get there was far from the seamless experience we aim to provide. Reading through your timeline, it’s clear that we fell short in several areas—especially around communication, clarity on lead times, and follow-through during a period when our internal systems and team availability were strained. None of that should have impacted you the way it did, and I completely understand how frustrating and disruptive the delays must have been, particularly with a contractor already scheduled and work underway. Although I reached out when your rating first came through, it’s clear that we still missed the mark in supporting you proactively and consistently throughout the process. That part is on us, and your experience highlights gaps that we’ve been working hard to improve—specifically around order visibility, communication during backorders, and ensuring that customer-facing teams have more direct control over shipment follow-through. I also appreciate your feedback regarding insulation and heat retention. We take product performance seriously, and insights like yours help us pinpoint where improvements can be made. Thank you again for sharing both the positives and the challenges. We're glad you’re enjoying the sauna now, but I’m sorry that the path to get there left you feeling disappointed. If there’s ever anything you need in the future—or if you'd like us to take another look at the insulation concerns—we’re here and ready to help.

Response from Redwood OutdoorsOct 20, 2025

It’s great to hear that your sauna heater and cold plunge are both up and running — that’s wonderful news! Thank you for sharing your feedback regarding the Wi-Fi connection with your heater. I’ll make sure this information is passed along to our internal team for further review and improvement. I sincerely apologize for any inconvenience this issue may have caused. Hopefully, your first sauna and plunge sessions will make this a distant memory and allow you to fully enjoy your new setup. Our Manager of Customer Support will also be reaching out in case you’d like to share any additional thoughts or feedback. Congratulations on your purchase — we hope this marks the beginning of your very own backyard oasis.

Response from Redwood OutdoorsSep 18, 2025

Thank you for sharing your experience with us. We understand how frustrating it must be to run into challenges with both assembly and your heater setup, especially after the additional costs you’ve incurred. We see that you are already working with our customer support team on this matter, and please rest assured that Redwood Outdoors stands behind our products. If it is determined that the equipment is indeed faulty, we will of course take action and make it right. To reach that point, we do need your cooperation in completing the necessary troubleshooting steps so we can accurately diagnose whether the issue stems from the product itself or from factors such as installation. We truly appreciate your patience as we work through this process with you and will do everything we can to get to the bottom of your concerns as quickly as possible.