Redwood Outdoors Reviews | Read Customer Reviews of redwoodoutdoors.com

Redwood OutdoorsReviews of redwoodoutdoors.com

4.3368 reviews
Wellness & Spa
20730 72nd Ave S, Kent, Washington

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Redwood Outdoors

About Redwood Outdoors

At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city.We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door.But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond.Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us.So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.

Redwood Outdoors (redwoodoutdoors.com) has 368 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: redwoodoutdoors.com
Website: redwoodoutdoors.com
Category: Wellness & Spa
Location: Kent, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Redwood Outdoors reviews

Showing 263 reviews with 5 stars · Clear filters

Vincent V.
Oct 27, 2025
Sauna is beautiful
Sauna is beautiful. Went together fairly easy. Only complaint was there were a few discrepancies between the instructions I pulled off the website, and the instructions it came with. Use the instructions it comes with. Installation wasn’t difficult. I did purchase different roofing materials. I Only used the shingles that were included . I didn’t use the included rolled material for the flat area. With that said the final product is worth the 5 stars
Response from Redwood OutdoorsOct 28, 2025
Thank you for sharing your experience! We’re so glad to hear your sauna came together smoothly and that you’re enjoying the final result. We appreciate you pointing out the instruction discrepancies — that’s helpful feedback and we’ll make sure it’s reviewed with our team so we can improve clarity for future builds. It sounds like your roofing solution worked out well, and we’re thrilled to hear the finished sauna earned 5 stars from you. Wishing you many relaxing sessions ahead!
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Lori M.
Oct 21, 2025
Very responsive and helpful
Very responsive and helpful! Fabulous customer service!
Response from Redwood OutdoorsOct 22, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team responsive and helpful — that’s exactly the kind of experience we strive to provide every customer. Your kind words mean a lot to us and will be shared with the entire team. We truly appreciate you choosing Redwood Outdoors and hope you’re loving your new setup!
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Mark B.
Oct 17, 2025
Excellent customer service
Excellent customer service. I bought a two-person cube sauna, and the rocks for the heater were lost by FedEx. Without hesitation, they sent a new box so that I could get my sauna up and running ASAP!
Response from Redwood OutdoorsOct 17, 2025
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to get those heater rocks replaced quickly so you could start enjoying your new cube sauna right away. We truly appreciate your kind words and wish you many relaxing sessions ahead!
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Nadhir S.
Oct 16, 2025
Pick up was convenient
Pick up was convenient. Also we had several pieces that were damaged and were replaced fairly quickly. Great customer service.
Response from Redwood OutdoorsOct 17, 2025
Thank you for your feedback! We’re glad to hear pickup was smooth and that our team was able to get your replacement pieces to you quickly. We appreciate your kind words about our customer service and hope you’re now enjoying your sauna to the fullest!
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Helaman E.
Oct 15, 2025
Great customer service
Great customer service! High quality. Loving the sauna.
Response from Redwood OutdoorsOct 17, 2025
Thank you for the wonderful feedback! We’re so happy to hear you’re loving your sauna and enjoyed working with our customer service team. Here’s to many more relaxing sessions ahead!
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Andrew Z.
Oct 14, 2025
Great customer service and products
Products still standing at 100% 4years later. . Customer service is always there for you
Response from Redwood OutdoorsOct 17, 2025
Thank you so much for your continued support! We’re thrilled to hear your sauna is still going strong after four years and that our customer service team has been there when you’ve needed us. We truly appreciate you being part of the Redwood Outdoors family!
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Daniel W.
Oct 7, 2025
I am very happy with my sauna!
I am very happy with my sauna and the customer service support provided. The kit was large and a bit overwhelming, but the instructions were very easy to follow. I had a board split when I was drilling, and they overnighted a new board immediately. If you are looking to purchase a sauna kit, I recommed Redwood Outdoors!
Response from Redwood OutdoorsOct 7, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your sauna and that our team was able to support you promptly. We completely understand that our kits can feel a bit overwhelming at first, so we’re glad the instructions made the process easier. It’s great to hear that the replacement board arrived quickly and helped keep your project on track. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. Enjoy your sauna, and we hope it brings you many relaxing moments!
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Jana W.
Oct 3, 2025
Jarod was professional and so helpful…
Jarod was professional and so helpful and supportive. He got right back to us and made all the difference in our experience. Thank you!
Response from Redwood OutdoorsOct 6, 2025
Thank you so much for your kind words! We’re thrilled to hear that Jared made such a positive difference in your experience. We’ll be sure to share your feedback with him — he’ll be delighted to know his support was appreciated! Enjoy your sauna time and let us know if you ever need anything!
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