Redwood Outdoors Reviews | Read Customer Reviews of redwoodoutdoors.com

Redwood OutdoorsReviews of redwoodoutdoors.com

4.3368 reviews
Wellness & Spa
20730 72nd Ave S, Kent, Washington

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Redwood Outdoors

About Redwood Outdoors

At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city.We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door.But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond.Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us.So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.

Redwood Outdoors (redwoodoutdoors.com) has 368 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: redwoodoutdoors.com
Website: redwoodoutdoors.com
Category: Wellness & Spa
Location: Kent, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Redwood Outdoors reviews

Showing 33 reviews with 4 stars · Clear filters

Doug M.
Jul 7, 2026
i ordered the flat flooring in my…
i ordered the flat flooring in my barrel and i wasn't notified that it was on back order until i inquired about it. it would have been nice to know as soon as i ordered as i would have built my own. secondly, i ordered 4 sauna hats that didnt get delivered and when i inquired about them, last week, i still havent heard anything.
Response from Redwood OutdoorsJul 7, 2026
Thank you for taking the time to share your feedback. We’re sorry the communication surrounding your flooring backorder and accessory order did not meet your expectations. We understand how important timely updates are, especially when they impact your installation plans, and we appreciate you bringing this to our attention. Our team would be happy to review the status of your sauna hats and help ensure any outstanding items are addressed as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right.
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Gennady S.
Jul 3, 2026
Minor inconsistencies in wall panel…
Minor inconsistencies in wall panel sizes. Other than that - no problem. Glad I made the purchase.
Response from Redwood OutdoorsJul 6, 2026
Thank you for your feedback and for choosing Redwood Outdoors! We appreciate you pointing out the inconsistency you noticed, and we're glad to hear it didn't take away from your overall experience. We're thrilled you're happy with your purchase and hope your sauna brings you many years of relaxation and enjoyment!
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Philip C.
May 14, 2026
Staff were excellent
Staff were excellent. However, shipping issues eventually became rather problematic. Staff did try to assist as best as possible
Response from Redwood OutdoorsMay 14, 2026
Thank you so much for the kind words about our team! While we’re sorry the shipping experience came with some frustrations along the way, we truly appreciate your patience and are glad our staff was able to support you throughout the process. Feedback like this helps us continue improving, and we’re grateful you took the time to share your experience. Most importantly, we hope you’re now able to relax and fully enjoy your sauna!
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John A.
May 12, 2026
Easy build
Easy build, nice looking. Got the middle priced heater between the 3 offered and only issue is having trouble getting the sauna above 150 degrees.
Response from Redwood OutdoorsMay 12, 2026
Thank you for your feedback! We’re glad to hear the build process went smoothly and that you’re happy with the overall look of the sauna. Regarding the heating performance, our team would be happy to help troubleshoot with you. In many cases, factors such as heater configuration, rock placement, electrical setup, or sensor placement can impact the sauna’s ability to reach higher temperatures. Please feel free to reach out to our support team so we can help make sure everything is operating as intended. We appreciate your support and look forward to helping you get the most out of your sauna experience!
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Mark M.
May 11, 2026
love the sauna and heater but the…magnet on door
love the sauna and heater but the magnetic door is a problem staying open and you have mailed me a new one and it still has trouble staying closed.
Response from Redwood OutdoorsMay 12, 2026
Thank you for your feedback—we’re so glad to hear you’re loving the sauna and heater overall, though we’re sorry the magnetic door closure has continued to give you trouble. We’re glad we were able to get a replacement sent out, and if you’re still experiencing issues after installation, our team is absolutely here to help with any additional troubleshooting or support needed. We truly appreciate your patience and support!
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Kevin K.
May 11, 2026
What a wonderful sauna
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 kWh Harvia Spirit for the quick heat up and WiFi convenience. Customer service from various RO staff has been very helpful.
Response from Redwood OutdoorsMay 12, 2026
Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying your Cove Sauna and that the assembly process, packaging, and instructions helped make setup a smooth experience. The Harvia Spirit upgrade is an excellent choice, and we’re glad to hear the quick heat-up time and WiFi convenience have been a great addition to your setup. We also truly appreciate your kind words about our team—it means a lot to all of us here at Redwood Outdoors. Wishing you many relaxing sessions ahead, and thank you again for your support!
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customer
May 11, 2026
We finally set up our sauna!
We finally set up our sauna! First, a note on why I didn't rate this the full 5 stars: We purchased this unit in November and did not receive it until March. We had our hopes set on using it through our New England winter, so that was disappointing. Setting proper expectations on the timeline would have been appreciated. But we've had a cold spring, so this is still great timing. My husband set this up mostly by himself with a little assistance. It's like a grown-up lego kit! We had our first session yesterday and it was PERFECT! We got the higher-end wifi-enabled heating unit which I definitely recommend. If you're considering a "cheaper" option, think twice. The fact that we can operate this remotely from indoors is wonderful and I wanted to be sure it had enough power to really get hot in the winter. We've purchased some fun accessories, which add a lot of charm to the unit. Overall, we feel we're living our best lives now! Thank you, Redwood Outdoors!
Response from Redwood OutdoorsMay 11, 2026
Thank you so much for sharing your experience! We know the wait was longer than you had hoped for, and we truly appreciate your patience throughout the process. We’re so happy to hear that you’re finally up and running and already enjoying your first sessions. We especially loved the “grown-up lego kit” description! It’s also great to hear the WiFi-enabled heater and accessories helped create the experience you were looking for. Hearing that your sauna has you feeling like you’re “living your best lives” absolutely made our day. Thank you again for your support and for choosing Redwood Outdoors. We hope your sauna brings you many relaxing and memorable moments for years to come!
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Cole M.
May 6, 2026
I love my sauna… But support was lacking
I love my sauna. However, I am experiencing some initial issues. 1. The light for the sauna inconsistently turns on, I can hear the relay switch but sometimes will not turn on. 2. Several pieces came with damaged tounges on the wood pieces. RW support team would not send me replacement pieces but said it wouldn’t effect the structural integrity of the sauna. That’s not what I asked, I asked for my materials to be free from damage. Considering these are small pieces now that compound over the build I do have some gaps in my sauna I am not pleased about. Overall, RW is a great product and something I researched a lot before buying vs competitors. I’m slightly dissatisfied with the support team.
Response from Redwood OutdoorsMay 11, 2026
Thank you for taking the time to share this feedback. We’re glad to hear you’re loving the sauna overall, but it sounds like we fell short of the experience our customers are known to have, and for this we apologize. We understand your concerns regarding both the lighting inconsistency and the damaged wood components. While some cosmetic imperfections may not impact the structural integrity of the sauna, we also understand wanting the materials you receive to arrive in excellent condition and how smaller issues can affect the overall build experience. Your feedback regarding communication and support is being taken seriously, and we appreciate you bringing it to our attention. Please continue working with our team on the lighting issue so we can help get that fully resolved for you.
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