Redwood OutdoorsReviews of redwoodoutdoors.com

Response from Redwood OutdoorsMay 11, 2026

We’re very sorry for the frustration and delay you experienced during your assembly process. Waiting on clarification for an installation question especially when coordinating with a contractor is understandably frustrating, and we understand why this experience left you disappointed. While we’re glad our team was ultimately able to provide the guidance needed, we recognize that the follow-up should have happened much sooner. Your feedback regarding communication and response time is being taken seriously as we continue working to improve the customer experience. We appreciate your patience and hope you continue enjoying your setup for years to come!

Response from Redwood OutdoorsMay 5, 2026

I’m really sorry for how frustrating this experience has been—this isn’t the standard we want to deliver. We’re sorry this wasn’t clearer upfront—our goal is to make sure customers feel fully prepared before installation. While we do advise that additional electrical components, such as weatherproof boxes, are often required for installation, the specific requirements can vary widely depending on local city and county codes. Because of that, providing a one-size-fits-all solution has proven to be challenging, which is why we recommend working with a licensed electrician to identify and source the appropriate materials for your specific setup. We also want to clarify that it is never our intention to mislead how our saunas are made. Our Thermowood is sourced from Canada and then sent through a specialized thermal treatment process overseas, which allows us to offer the durability and performance this material is known for. While our headquarters is based in Kent, Washington, we do work with global manufacturing partners as part of our production process. Our priority now is getting you fully set up and enjoying your sauna. If you’re still working through installation, our team is here and ready to help every step of the way.

Response from Redwood OutdoorsMay 4, 2026

Thank you for taking the time to share your experience—we truly appreciate your feedback. We’re very sorry for the frustration this has caused and for the impression left along the way. A door requiring excessive force or raising safety concerns is not something we consider “normal,” and it’s not the standard we aim to deliver. While some natural shifting in wood can occur, what you’ve described should have been addressed more thoroughly, and we understand your frustration. With the new update that your hardware has failed, our team will be reaching out directly to review next steps and ensure the door is properly aligned, safe, and fully functional. We look forward to getting you back on your path of rejuvenating sauna sessions!

Response from Redwood OutdoorsApr 22, 2026

We thank you for sharing your feedback. We recognize the concerns you raised regarding freight coordination, transit damage, replacement consistency, and installation documentation. This feedback has been reviewed internally as we continue refining our shipping communication, replacement processes, and upfront installation guidance for freight‑delivered products. Our team remains available to review any outstanding questions or concerns directly.

Response from Redwood OutdoorsMar 30, 2026

Thank you for your feedback—we completely understand how frustrating this delay must feel, especially after being given an earlier delivery expectation. While we always aim to provide accurate timelines upfront, there are times when inventory availability and transit factors shift beyond our initial estimates. That said, we recognize how important it is to set clear and reliable expectations, and we’re actively working to improve communication around lead times. We truly appreciate your patience and the opportunity to fulfill your order. If there’s anything further we can do to support you while you await delivery, please don’t hesitate to reach out directly.

Response from Redwood OutdoorsFeb 9, 2026

Thank you for sharing your feedback. We’re glad to hear the sauna itself is working well and appreciate your comments on sizing, delivery expectations, and response times. We’re sorry that our communication felt slower than expected and understand how frustrating that can be. We also want to clarify that we do not remove reviews based on star rating—feedback is only removed if it violates platform guidelines, and we value honest reviews as they help both us and future customers. We appreciate you taking the time to share your experience.

Response from Redwood OutdoorsFeb 3, 2026

Thank you for taking the time to share your experience. We know situations like this can be frustrating, and we’re happy we were able to bring things to a resolution. Please don’t hesitate to reach out if you need anything further.

Response from Redwood OutdoorsDec 11, 2025

Thank you for taking the time to share this feedback. I’m truly sorry to hear that your experience didn’t match the quality we aim for. What you described—the roofing concerns, insulation issues, and the amount of extra work you needed to put in—is not the standard we expect for any of our saunas. I completely understand how frustrating that must have been after such a significant investment. I’d really appreciate the chance to understand more so I can make this right for you. I wasn’t aware of these issues on your order, and I’d like to review what happened with our production and logistics teams. I’ll be reaching out to you directly, and if you’re open to it, I’d value the opportunity to discuss the details and possible solutions. We take experiences like this seriously, and I want to ensure we address your concerns properly. Thank you again for bringing this to our attention—I’m here to help.