Redwood OutdoorsReviews of redwoodoutdoors.com

Response from Redwood OutdoorsAug 17, 2026

We’re genuinely sorry this experience left you feeling so disappointed. While we understand that you had hoped for a different outcome, we believe this review does not fully reflect the support provided. Our management team remained in frequent contact, carefully reviewed your concerns with our product team, clearly communicated our findings, and offered several solutions throughout the process. Although we did not agree on every assessment or resolution, our team approached your concerns with care, transparency, and a sincere commitment to helping.

Response from Redwood OutdoorsAug 17, 2026

Thank you for taking the time to share your feedback and professional perspective. While outdoor sauna kits are constructed differently from custom furniture or finish carpentry, we understand your concerns, especially regarding the door. We’d be happy to take a closer look and encourage the purchaser to contact our team with photos and order details so we can help.

Response from Redwood OutdoorsJul 30, 2026

Thank you for taking the time to share your feedback. We're truly sorry that your delivery experience did not meet expectations. We understand how frustrating it is to set aside time for multiple scheduled delivery windows that ultimately are not fulfilled. While we work closely with our freight partners, situations like this fell short of the experience we strive to provide. When it became clear that we could not deliver the experience you expected, our team worked to process your refund as promptly as possible in an effort to bring the matter to a close. Although we're disappointed that your experience ended this way, we appreciate your feedback. At Redwood Outdoors, we're committed to supporting our customers from purchase through resolution and continuously improving every part of the customer experience.

Response from Redwood OutdoorsJul 21, 2026

Thank you for your feedback. We understand how frustrating it can be when a delivery takes longer than expected, especially when you're eager to begin enjoying your sauna. While we're glad to see your order has since been delivered, we're sorry that the shipping timeline fell short of your expectations. We appreciate your patience throughout the process and hope your sauna provides many years of relaxation and enjoyment. Thank you for choosing Redwood Outdoors.

Response from Redwood OutdoorsMay 19, 2026

Thank you for taking the time to share your feedback. We understand the delays and shifting timelines surrounding your order created frustration throughout the process, and we appreciate your patience while working through those challenges with our team. We’re continually working to improve communication and order visibility to create a smoother experience for our customers from purchase through delivery. While we regret that portions of the process left you disappointed, we’re glad to hear you ultimately decided to move forward with and enjoy your sauna. Thank you again for your support and feedback.

Response from Redwood OutdoorsMay 12, 2026

We’re sorry to hear that your experience did not meet your expectations. We understand purchasing a sauna is a significant investment, and we never want a customer to feel disappointed in the quality of the product they received. Our team would welcome the opportunity to better understand your concerns and see how we may be able to help. Please don’t hesitate to reach out to us directly so we can continue the conversation and work toward a resolution.

Response from Redwood OutdoorsApr 8, 2026

We’re sorry to hear you’re experiencing an issue with your cold plunge. Our team has reached out to assist and investigate the leak you mentioned, but we haven’t been able to connect yet. We’d like to take a closer look and help get this resolved for you as quickly as possible. When you have a moment, please reply to our support team with a photo or video of the issue, and we’ll work with you to determine the next steps. We’re here to help and want to make sure your system is working as intended.

Response from Redwood OutdoorsApr 7, 2026

Thank you for your feedback—we’re sorry we weren’t able to meet your expected timeline. We continue to refine our inventory visibility and availability timelines so customers can plan with confidence. We appreciate the opportunity and hope to support you in the future.