Red Umbrella HolidaysReviews of redumbrellaholidays.com

This has been the worst booking experience ever. First I booked a round trip and shortly thereafter, they called and told me that the my departing flight to the preferred airport with my preferred airline was overbooked. They told me I only had to change my departing flight, but when I received my itinerary, both flights were changed to another airline, and another airport! I attempted to check in to my flight online, using the itinerary I was sent, but it was very minimal, and lacked the proper information, so I was unable to check in thru the online portal. I arrived at the airport to find that my “middle” and “last name” were used as “one last name”, and proper spelling of the your last name is detrimental to the check in process with the airline! The airline then charged me $25 extra to check in at the counter. Upon further review of my itinerary, I realized that only my first and last name were listed in the first place. When I was booking my flight I saw no space to purchase baggage, so I was quite surprised to find that the airline I had been switched to charges $130+ for checked baggage if it is purchased at the check in counter. I paid that fee and proceeded to my gate, but all the way there I was haunted by the words NO CARRY ON ALLOWED printed in bold on my boarding pass. At the checkin counter I was told that my carry on bag “might” be considered as a personal item and when I got to the gate they told me that my bag was too large to be considered a personal item and that a carry on size bag would cost an extra $99 per bag. I called the Red Umbrella hotline to attempt to figure out how to check in online and resolve my issues before my returning flight. Before hearing one problem in its entirety, I was told that my situation is now in the hands of the airline and not even 1 minute into our conversation, in the middle of me speaking, the customer service representative hung up on me. I chose to write this review on trust pilot because the minimal itinerary, and inability to check in online threw me some red flags. I searched for reviews to make sure that red umbrella was actually a legitimate business. It seems that every other website has horrible reviews for this booking company, except the trust pilot platform and I have otherwise known trust pilot to be a very reputable platform! I used the departing flight experience to find the details to my returning flight, and attempted to update my baggage thru the airline instead of dealing with Red Umbrella. I still have to fly back home and I pray that the everything goes smoothly

I ran into a problem with a reservation that I thought I had previously booked on line with Allegiant Air. I have yet to be able to retrace my steps but somehow I got connected with a customer service agent identifying themselves as "Allegiant". This person was able to see my history of the previous attempted booking with only caller ID and no need of the six character itinerary ID. I should have been suspicious at that point. The agent offered to "assist" me with my dilemna by booking the trip for an additional fee. As it had been six weeks since my first attempt, I accepted the $228 upcharge as the penalty for my delay. The agent further told me that there were only 5 seats left and that I should book with her immediately to avoid losing the two seats. The agent called me thirty minutes later to tell me that my card had been declined for the $470 ticket fee. I learned later from my bank that the $228 fee had been flagged as a possible fraudulent scheme. Through a subsequent email I learned that the agent was using a Red Umbrella Holidays email address. Subsequent calls to the same person yielded no response other than it was impossible for her to cancel the reservation. I spoke with three representatives from Red Umbrella. Each told me "not to worry". None had a reasonable solution. I am still leary of how this company embedded its contact information in a Google search for Allegiant Air. Beware!! Follow up Nov 14 On Nov 8 I received a notice from my credit card company stating that I had received a credit for $470. I contacted Allegiant directly and learned that the reservation still appeared in their system but that the tickets were not paid for. This effectively canceled the reservation. I had been promised a return call from a supervisor at Red Umbrella but received no such call. I was able to rebook the tickets through an Allegiant agent thankfully but had to use a third credit card and the two previous cards were declined. The Allegiant agent said that the two previous cards were flagged in their system for multiple attempts to book the and tickets. It appears that the $228 fee that Red Umbrella charged to my debit card has yet to be credited. This was in addition to the $470 ticket fee (on a separate card). I no longer require the "services" of Red Umbrella (unless they decide to refund the $228). My tickets are booked through Allegiant. The original booking # through Red Umbrella was E3TPUS. This reservation number is no longer relevant as the tickets have been rebooked.

Tried scam my mother. She called them thinking she was speaking directly with Spirit. They told her she was on waitlist and must pay $80 each. This was a flat out lie as she had a seat and was just calling to check-in. She called me and we got on a conference call with the company and after trying to tell me they were spirit airlines he admitted they were not. They should be closed down. Out here scamming the elderly.

Scammers - do not trust - they are either crooks or are effectively using a good business's name - but either way you can't trust it. It is possible there is another, separate, legitimate business using this same name (ie. “Red Umbrella”) - but if *that business is unable to protect that name / brand - then it’s an impossible situation for them… Straight up, Red Umbrella scammed me - do not engage!!!

Totally scammed me into believing I was speaking directly with an airline. Peter lied to me saying I had to pay more for a flight change the airline made and so I did pay. Turns out, the airline said the flight change was free due to the fact they had to change the flight time. Peter knew he was ripping me off!!!

The agent lied to me on multiple occasions, booked my ticket for the wrong date and when I noticed, refused to make changes. The agent even sent me all the way to the Air Canada agent at the airport, claiming only they could help. The problem is still unresolved. NEVER TRUST THIS COMPANY