Red Umbrella HolidaysReviews of redumbrellaholidays.com

This is a scam, I fell for it. Charged $148.78 to book seats that were free. Ramsey, you got me good! I was not paying close attention when I was looking for the phone number, so didn’t notice the obvious details that should have tipped me off to the fact that this wasn’t in fact the airline. I just picked the first number that came up when I googled Ethiopian customer service. He initially cited the cost at $287 per ticket for a total of $574 and then made a show of talking to supervisor to see if he could give me a deal when I said that that was too much. Brought the cost down to 148.78 for both seats making it seem like it was a nice thing he could offer since this will be my first time flying business class. Then he immediately sent me an email asking for five star service reading because I was so happy with the discount because I had believed this was an authentic representative of Ethiopian airlines which, to his credit he never said he was but I also didn’t ask. Should’ve known that it was too quick and easy to be a real airline company without a bot that I had to get through first to talk to a real person. Right afterwards, I got a text message from my credit card asking if I made this purchase because my credit card was aware that this was a sketchy vendor but at this point I still haven’t realized and so I went forward with the purchase. Trying to see what my options are moving forward could be a very expensive mistake, a lesson learned for the future. After realizing it, I immediately called Ethiopian who confirmed that the seats were in fact free for business class to select where they wanted to sit, and I had already been seated in those seats, so he was able to make it seem like he was selecting my seats, but in fact was just telling me where I was already seated. Because I had booked my flight with a different airline I hadn’t been able to find my booking code which is why I was calling in the first place. I have now also found my booking code (which was easy to see once I logged in with a computer and not on my phone) And feel like a total idiot for having fell for this scam. Also, now they have all of my credit card information and so will likely have to change that number and go through the hassle of changing out any of the recurring charges on that card. -one sad, trusting traveler 😔

NEVER USE THIS COMPANY!!!!! They tell me they do the reservation for Frontier and then I find out that they are a travel agency. I need to cancel my reservation, because I have a very urgent family emergency and then they tell me it is non-refunable. They miss are representing themselves. Most of the money I paid for the ticket went to them. SHAME ON THEM!!!! I WILL NEVER USE THEM AGAIN....

Nothing went good on my end.

The guy booked my ticket i thought he is airline agent and charged me too much fees. Telling me I have to do two transactions your bank will decline first. He simply did it from Emirates airlines direct booking and charged my credit card second payment of 650 dollars for his fees. And telling me that’s the way it goose. Later when I called airline they said he fool you and charged you too much fees.

See their terms and conditions before you book. They are evasive, unresponsive, dishonest, and all to willing to take advantage and of their senior customers. They play rope/a/dope with you when you call, Switching you from one unresponsive employee to another. Additionally, the itineraries they issue do not show any price, and when you call, their unprincipled agents will ask, I expect especially of seniors , if you don’t “remember” approving a 50% or more interest charge that you in fact have never never before heard mentioned. Their business practices are borderline fraudulent; their customer service useless. I am pursuing my claim against them through the relevant Federal, state, and private US and international customer service organizations. These people are as slick as they are slimy, Caveat emptor.

My mom thought she was calling Allegiant airlines and somehow got this company, assuming she was talking to an "agent" for the airline. She was trying to change her ticket and book for a later date. This agent told my mother he worked for both frontier and allegiant that were "sister companies" and represented to her that he had cancelled her Allegiant flight and purchased a Frontier flight for her. When she questioned why the $200+ quoted price was so much more than the $38.00 flight on Frontier's website, he told her that the price online was a "standby ticket" (which isn't even a thing). He then took her credit card, told her it was declined, and then took another credit card. Charges were made on both cards. She reported fraud on both accounts. No one told my mom this was a travel agency or that they were taking a commission essentially for booking the ticket. They represented they were working for the airlines and she got this number from calling a number online she thought was Allegiant.

Very strange type of service provided. They seem to try to out sale what you see on the actual Airline official webpage while searching , felt Red Umbrela tried to take little advantage !Hopefully this isn’t the issue. **Edited**

*Very Disappointed In Service Received * ( December 5, 2013) Submitted ) Frontier Airlines, I missed my flight, thru no fault of mind. I missed my flight, because there was not enough transporter to take me to the terminal, ( D1 ). I asked and was told that my son could be given a guest pass to transport me. I call my son back to the airport and the wheelchair personnel told me, they could not give me a chair and to look and see if I could find one from outside or inside the terminal, that was not being used. My son or I couldn’t find one. Although, they had a minimum of 10 chairs at their post. I travel a lot and Wheelchair Customer Service at your the Atlanta Airport ( Hartsfield-Jackson ) was the worse I’ve ever encountered. I went to the airline desk agent and told her my dilemma, she went to the wheelchair station and was told the same thing. Needless to say, my son and I got in the line and waited for approximately ( 45-60 minutes ) to get clearance. Because of my chronic back and knee problems, the long wait had me in lots of pain. ( I can’t stand for long periods of time without pain, wrecking through my body). When we finally made it to the gate ( D1 ) it was too late, although my son took my I.d. and ticket and rushed. To add salt to the wound, I had to reschedule my flight to fly out five hours later and an hour layover for an additional ( $99.00 ) and stay at the airport, because my body wouldn’t allow me to walk that terminal back. My original flight was non-stop to Tampa. Only after I purchased another ticket, I was offered a wheelchair from the terminal agent. I’ve filed a verbal and written report already. This was my 1st time using your airline and I am very disappointed with your service. If you need contact me further you can phone or email me. Your transport staff at Cleveland and Tampa was right on point. Respectfully Submitted (12-5-2023), Lydia C-M.