Madussa N.
Was fairly clean
Was fairly clean. However there's a few strange things going on there that looks like sex trafficking. The male employee there is strange and doesn't understand boundaries. Stalking women for any reason is never okay.
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Red Roof Inn (redroof.com) has 322 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Madussa N.
Was fairly clean. However there's a few strange things going on there that looks like sex trafficking. The male employee there is strange and doesn't understand boundaries. Stalking women for any reason is never okay.
Rudy H.
RED ROOF INN & SUITES PENSACOLA - NAS CORRY between October 29, 2024 at 8:48 PM and October 31, 2024 at 1:46 PM. Everything was wrong here. Website says morning breakfast and shows picture of nice stocked bar. Doesn't exist at this RR Inn. I came at 6am and was told no breakfast, go down the street to Burger King !!!!! The swimming pool is condemned by the city, you can't use it. Ice machine in hallway has no ice all night long. Machine turned off after 6pm. Room was infested with cockroaches, they were waiting for you in the shower, on the bed to sleep with you, scurrying across the floor all night long, on your pillows waiting to crawl on your face. No roach traps or any kind of roach baits. Floors are dirty, my white socks will never be white on the bottoms again !!!! There are NO amenities like toothpaste or tooth brushes. Told to go down the street to Walmart to buy them. I was there 2 full nights and NEVER seen or heard a cleaning person, so didn't get any clean towels at all during my stay. AVOID THIS MOTEL - FILTHY DIRTY !!!!! Never ever been in a motel this bad !!!!!!!!!!!!!!!!!!!!!! I should get a refund but I doubt it would ever happen. I'm sure RR Corporate doesn't give a damn about the customers experience !!!!!
HendoDP
No stars—but I had to choose one. What went wrong...? Oh, Red Roof Inn (Duncan, SC), how can you fail so miserably? Where do I begin? Do I tell about the dead bugs in each and every corner, including in the bathroom? Or grime (no, not dust—grime) on the surfaces of—well, on every surface. Really. For example, the 1990s-something table lamps... their formidable bases may have had someone pay attention to them a few years ago, but that's just a rough guess. But, then again, I do see the benefit of dust and grime as a layer to protect the brass. The floor—wow. Laminate flooring. Okay, I'll give them that. The caveat is that this flooring material needs consistent and thorough cleaning. Not sweeping. Proper, good old-fashioned cleaning. The condition of the floor was so bad that I went to the nearest store to buy a Swiffer-like mop and wet cleaning pads. As it turned out, I used up all ten of the pre-moistened cleaning pads in the package in order to clean the entire room, the vanity area and the bathroom. I have photos to prove how absolutely disgustingly cruddy (a fitting term) the wet cleaning pads were as I changed them out. I have figured out that the dark "wood-tone" color of the laminate perfectly disguises the same color that was picked up on the cleaning pads. Upon my showing them to one of the staff, the response was (paraphrasing here): "Well, if you stay in the room more than one night, the floors will look like that." Uhmmm...okay. This was the first day. That single response spoke volumes about the absence of qualified management, their hiring practices, and the shameful lack of training hospitality workers. The photos I have taken of the neglectful condition of my hotel room, including the linen (did I mention mildew spots on the mattress cover?) will be submitted to other review sites, not because I think the owner/manager will remedy any of this, but because I believe the general public needs to be aware that anyone in poor health or with dustmite allergies potentially may be at a health risk if they choose to stay here. Now, the question you've been asking: Why did I stay here? Simply because we were flooded out of our home due to Hurricane Helene and needed an immediate place to 'live'. FEMA generously provided us financial assistance, for which I feel grateful. Unfortunately, this Red Roof Inn was listed as one of the nearest hotels approved to accept FEMA's transitional housing vouchers, to which I now want to say: Dear FEMA, Please verify the hotels are safe and clean before listing them as being safe and clean. Maybe you can stay in one to be sure. Thanks for reading.
Kera M.
I live at the red roof inn Lexington south location, and my experience here has been absolutely horrible. The rooms carpets are so caked in dirt that if you pour water on them and dry it with a towel that towel will turn black as if there is car oil in them. My shower curtain is barely hanging onto the wall, there are roaches that come out of the walls the minute the lights are turned out and yet on the weekends they are charging me 100 dollars a night!! I work close by and am waiting for an apartment to open up so I have no choice but to be here and they take complete advantage of that. I spend thousands a month here and they don’t appreciate a bit of it.
Nancy Greiner S.
Checked in to the Red Roof Inn (Indianapolis NW, not far from Zionsville). The room was dark, dingy, and filthy. ‘White’ towels were grey and stained. Toilet wouldn’t flush completely. Holes in walls; looked like someone took a hammer to them. It also looked like the door may have been kicked in at some point. Seemed like sketchy area of town. Take my word, I have stayed in some run down places between Tok, Alaska and Pittsburgh, PA. (I make the trip usually once a year.). I have never been in one worse than this one. I didn’t unpack. I went back to the desk and told the man I would be needing a refund. He offered another room, but I didn’t think it would be any better. He willingly refunded the whole amount so I appreciate that. I wish I could post photos for you to see and judge for yourself. Do hotels/motels have to surpass a certain standard to earn the name Red Roof Inn? If the answer is yes. I will never book one again.
Cheri J B.
There was poop on the toilet seat & standing water in the bottom of the frig; I paid extra for that! The room was very small and not updated. Someone opened the door to my locked room from the outside twice!!! It was hard to get a good night sleep with this kind of stuff going on. I would not stay there again and I would not recommend this Red Roof Inn to anyone.
Veva P.
We made the reservation for the Red Roof Inn near the airport in Charlotte NC. We got there and had the confirmation email and the guy at the front desk couldn't find the reservation and said we had to reserve the room again thru the website. It was a sketchy place anyway so we booked another hotel. Tried for two days to get up with the Red Roof hotel manager as they charged my card for a night that we didn't stay and could never get up with the “manager.” Ive disputed the charge on my bank card rather than trying to get up with Red Roof Inn. They need to be shut down and condemned. This company is a disgrace. I gave them one star but it wasn’t worth that. Will never ever deal with this chain again.
customer
We didn't have any hot water to take showers, and our friends got offered a room that smelled really bad of smoke. No refund for the nights we stayed. Don't stay there not worth the cheap price. Guildford, CT Location