Red Roof InnReviews of redroof.com

I made a reservation back in November for 2 nights that me and my family took off work to travel to York pa. Now 2 weeks before our travel….we are called by the hotel to tell us our reservations were cancelled by them. Doesn’t matter what business you are in that’s horrible customer service and no way to run a business. I contacted their customer care line to try and resolve this. The response I get is they would start a formal complaint and the outcome would be an apology from the hotel. Doesn’t matter that my reservation was put n 6 months ago and I’m now having to find a different hotel at the last minute farther away from the venue we paid to attend. Also we have others staying at this red roof so we can car pool to and back from the event. I will make it my mission to ensure everyone knows how little red roof inn cares about their customers or their reputation

If I could give less than 1 star I would. Don’t file complaints of the manager will kick you out and call police as that just happened to me. Reserved room not available. Door super hard to open. Toilet leaks when water was turned on. No garbage can. Stained linens. Second room. Shower drain due to low points in pan area. Shower leaks water into room. Cockroach was on nightstand by bed. Night staff came in room 2am. Phantom maintenance work needed randomly in room with no notice they were coming.

Red Carpet Inn Philadelphia Airport - PHL Airport is a site fraudulently advertising shuttles to the airport "Monday to Sunday - 24 hours." I parked March 25-31, 2025. I arrived at 8:50am (9:00am reservation) and was informed that the shuttle service did not start until 9:30. I found the manager and he spoke in Indian to the driver who then opened the back of the van. He pointed to my suitcase then back of van 5 times - he refused to pick up my suitcase so I picked it up and placed it in the van myself. Then I sat on the first bench that has room for 3 people; there were no other people for the shuttle. He kept on telling me I had to move to the back bench. I am disabled and the narrow row is hard for me - I had my service dog with me. On March 31st I arrived at Philadelphia airport terminal after 10pm and called the hotel. I was told there was no shuttle service because the driver called in sick. I was forced to take a cab. The hotel has refused to reimburse the $20 cab ride. Despite my leaving a message when I picked up the car and 3 messages via phone for the manager - he never returned my call. This is fraudulent advertising “Operating Hours Monday to Sunday - 24 hours”

A Truly "Unforgettable" Stay at Red Roof Hotel – A Masterclass in Neglect** If you’re looking for a hotel that redefines the meaning of "budget accommodation" by sacrificing cleanliness, safety, and basic hospitality, then the Red Roof Hotel in Lubbock is your perfect match. From the moment I arrived, it was clear this establishment takes pride in its *unique* approach to guest experiences. The room wasn’t just dirty—it was a museum of neglect. Stained bath, grimy sink, and a toilet that looked like it hadn’t seen a brush in weeks. The ceiling tiles were a particular highlight, adorned with artistic mold stains and water damage that suggested leaks were more of a *permanent feature* than an issue to fix. The staff seemed completely indifferent—unprofessional, disheveled, and at times, reeking of what smelled suspiciously like cannabis. Their lack of attentiveness only added to the overall sense of neglect. But the real thrill? The *adventure* of the electrics. The bedside lamp played a fun game of "only works if you shove the table at a 45-degree angle," adding an exciting element of danger to my stay. The curtains, filthy and half-detached, completed the aesthetic—call it "post-apocalyptic chic." In summary, if you enjoy playing *spot the health code violation* or dream of feeling like an extra in a horror movie, book your stay now. Otherwise, run—far, far away. To top it off, they require a $50 deposit to ensure you don't damage the room, its that degraded causing more damage is impossible Steer clear at all costs, a complete hell hole

Can give zero stars please. First off I paid on Hotwire.com for my stay in advance. Once I arrived they charged me again. Not a hold but an actual charge. The office staff were rude and unaccomondating. When I brought up the issue of dirty linens the response was we can give th to you but you have to remake the bed, excuse me I paid for a clean room. Secondly once the account was turned on the heater did too but no controller for it was obviously there. The rude desk clerk was well people usually put their fingers in and turn it off. When i checked out they eventually did refund one day of their double charge. The cleaning staff walked around with cigars in their mouths. The entire non smoking property stunk of this. The grounds were in disrepair. Corporate were non responsive to my initial complaints. If you want a comfortable and safe stay when in the Brandon/Tampa area Ican mor emphasize this enough DO NOT FOR THE LOVE OF GOD stay here this place should be condemned crumbling stairs a tub that may have seen a few kidney removals and am elevator scarier that Disney's tower of Terror. Oh and no signs or mention on the web page for this hotel from he'll of an elevator and the pictures you see are really deceptive

Not allowed to cancel 4 days in advance. I was actually told one is not allowed to cancel when the room is booked in advance.

Checked into a Red Roof Inn location in Richmond, VA on March 28, 2025 and checked back out the same evening. The room we were given was absolutely INFESTED with roaches. Front desk staff was rude and hostile, refusing to give me their name OR information to contact management. I was told I would receive a full refund, but have since noticed I was still charged. I contacted corporate, who acknowledged the roach infestation but stated they could do nothing and that the matter was "closed" on their end. AVOID this company at all costs!

Red Roof Smyrna Ballpark GA Horrible Experience and won’t stay again. Room dirty! Walls splashed with something…Yuck! Sheets had stains Huge hole in bathroom door Homeless people hanging out in back of hotel Shower curtain was ripped No access to lobby! Had to go to the side entrance to check in through a window. Won’t be staying at Red Roofs ever again