Red Roof InnReviews of redroof.com

We reserved 3 nights November 18-20 at the Red Roof Inn in Johnson City NY. We were there to visit our terminally ill sister. We arrived after 9pm after driving 12 hours. The parking lot had numerous men loitering and sitting in cars late at night. We were so concerned for our safety that we put a chair against the hotel room door and hardly slept. We checked out the next morning and wanted our credit card charged back for the two nights we were not going to use. We were told Booking.com had our money, this was not true, Red Roof Inn not only kept our money but they told Booking it was only our perception of the environment. We had to find another hotel and have since found out this Red Roof was used for the unhoused but did not tell us, they lied to us and kept our funds from two unused nights. There is no excuse for them to take advantage of Senior Citizens, this is neither ethical nor defensible. I want to be reimbursed for the two nights we did not stay at this hotel.

I stayed in Red Roof 966 South Outer Drive in Saginaw MI. Deplorable! lock broken/laying in window, bathroom mold/mildew, stained bedspreads, filthy walls/ceilings, no soap, no washcloths, hole in wall, bathroom doorknob falling off. Disgusting. Had it not been bad weather/holiday, I would have demanded my money back & stayed elsewhere. Calling health dept. in MI.

I am submitting a formal complaint regarding a suspected bed bug infestation at Red Roof Inn Dunbar, located at 317 11th Street, Dunbar, WV 25064. I stayed at this property on December 20, 2025. Upon discovering evidence consistent with bed bugs, I contacted the hotel to report the issue. I made multiple attempts to notify the front desk throughout the day. The front desk staff repeatedly hung up on me, refused to allow me to explain the issue, and stated that my attempts to report the infestation constituted “harassment.” The hotel refused to document or address the complaint. I subsequently contacted Red Roof corporate, which acknowledged receipt of my concern (Record ID 636854) but advised that the property is independently operated and declined further involvement. I requesting that the Kanawha–Charleston Health Department investigate this property for possible pest infestation and sanitation violations, and document this complaint for public health and guest safety. I am able to provide documentation, including call logs and written correspondence, upon request. Thank you for your attention to this matter.

ROCHESTER HILLS, MI DO NOT STAY What a major hole. So many health/safety violations AND CRIME, drug use, will be calling the health dept. Stayed 1 night, bugs crawling everywhere, fruit flies, sink unusable, smelled, mold everywhere. We left the room after paying, should have looked at room first. I went to office and manager stated when I left he was going to credit my account-he never did, no worries-I will dispute the cc charge!! FOLLOW UP!------------------------------------------------------------------------------ This was there response from manager: Dec 03, 2025 Record ID 615590 Hello Wendy L, Thank you for informing the Red Roof Guest Relations Department of your concerns regarding the Red Roof Inn Detroit-Rochester Hills/Auburn HIlls. You have requested that we conduct all necessary research with those involved and provide you with a resolution. Please accept our sincere apology about the situation that you had at the property about the issues of bugs crawling, fruit flies, sink that is unusable and the molds. I contacted the property, discussed this concern and coordinated the resolution that you wants which is a refund, I spoke to Marian the Manager and she confirmed they will not provide any refund. They come up to that resolution due to the reason that the new Management took over the responsibilities December 02, 2025 and your reservation was dated way back November of 2025. Marian has no record of the agreement between you and the Manager during your checked in. They took over the Hotel last Monday and they have no records of the previous management before they Manage the property. Thank you again for bringing this to our attention. Red Roof takes pride in providing superior service, and we are disappointed to learn that we have fallen short of our goals in this instance. Feedback like yours helps us take steps to prevent similar problems in the future. We hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Regards, Jayvee Guest Relations Department Red Roof ----------------------------------------------------------------------------------------------------- MY RESPONSE because no credit was offered: Reported to health department, filed a BBB complaint, contacted local law enforcement as the building is unsafe (from door locks to electrical outlets) and drug use was present, looks like sex trafficking too. What a disgrace. I will also contact a hotel agency also. FOLLOW UP: Called Marian @ local hotel (they first tried to lie (Shawn-a worker) and say that she wasn't the manager and disconnected me) ---she wouldn't help me, then she threatened me because I said I was going to file reports on state of the building. Thanks ok. I'll just keep filing reports. THIS HOTEL SHOULD NOT BE IN BUSINESS AND NEEDS TO BE CLOSED DOWN. It is a drug infested, bug infested, unsafe (crime everywhere) establishment. ALSO: Put "Red Roof Rochester Michigan Police" in your search engine, and see the people whom have died there, and were robbed at gunpoint on the property!

The first room was so gross I didn't even put my bags down. The second wasn't any better. Toilets had not been cleaned, with feces in bowl, on seat and urine on every square inch. Floors were dirty and left my feet black. Terry and linen had been used. No comforter on beds. Microwave and fridge crusted in debris. Chairs covered in dog hair and dirt. Just gross.

Worst experience ever. Still waiting for my refund. GM never calls back re problem. Displaced people in parking lot hanging around. Scary. Room smelled. Terrible. Do not stay here. Still waiting for a reply from the inn.

25 Tourist Dr Brunswick GA The only thing good about this hotel is it’s close to I95. We checked in after breaking down and being stuck in Brunswick GA because no rental cars were available for two days. We were tired and had a stressed day. When we got to the room it smelled bad, but too tired to request a change at the time. We thought circulating the air conditioning would solve the issue. It made it worse and the smell what I believe to be Urine. The room was also in need of repair. The next day the smell got to me and I requested a room change. We were shown one room that smelled as well and the front desk person said it was their cleaning chemicals. He also said no other rooms were available and we could just check out if we’d like. This is a big hotel with ten cars in the parking lot. After arguments and having the threat of cops being called, I called customer relations and somehow they found a room for us. I was pressured to call back and tell customer relations to retract the complaint telling them it was a misunderstanding to get the new room. I was so stressed I complied. During the entire process we asked for a manager and they were never on site. Upon checkout we wanted a refund of the first night and of course, no manager on site to give one. Every call I’ve made the manager isn’t there and I never got a call back. I have since called customer relations again and they told me since I made the call to retract the complaint I have to deal with property management directly for resolution. As stated above it’s an impossible task to get in touch with them. I would urge you to look at all negative reviews as it’s the same complaints over and over again and management responds saying the typical response. It’s been forever. If they wanted to please past, current, or future guests the issues would have been dealt with by now. I wouldn’t stay here if I won a free vacation and was required to use this hotel as part of the vacation!!!! Pay a little more and go somewhere else.

The AI generated response to my review not exterminated lies it's been way more than a year the place has an infestation. Contacting the county no hot water tub won't drain they finally cut the knee deep grass around the property Manager is never available & corporate is a jok.Again will reach out to New Castle county offices