Red Roof InnReviews of redroof.com

I think they have the whole routine down on how to maximize profits while robbing their guests of cash deposits. It probably goes something like this, after booking is paid in full online, look the guest up and down, tell them Expedia.com or whoever the third party booking agent is, that they didn't receive confirmation and therefore won't honor the reservation. And conveniently after check out time say that they can't extend their stay anyway because they are checking out later than check out time. Then while they go to pack, bang on the door loudly while yelling profanity. Once the guest is feeling quite disrespected yell in their face how it's not your mf problem and shut the door before they can remove all their belongings. Then call the cops and lie and say that the guest was trying to kick the door in so the cops enter a volatile situation believing that the guest is at fault and call it an incident. Hence, the cash deposit is taken for incidentals. The corporate office seems to think this protocol suits Red Roof just fine. I have video proof of the attack that took place but no one wants to see it. Injustice and discrimination should be their motto.

For EIGHTEEN YEARS, I nearly ALWAYS chose Red Roof Inn for my cross-country trips. No, not the most posh accommodations, but all I wanted was a reasonably clean room (as in no dirtier than my home) and a bed for the night. NEVER AGAIN! I had an issue with a very RUDE, UNCARING, and DISHONEST manager in Saginaw, MI. (Story far too long to tell here.) I contacted EIGHT Red Roof people for help (all of whom claimed they couldn't) so finally ended up contacting the CEO--at four different addresses to be sure he received my letter. (I'm hearing impaired and cannot understand speech over the phone.) I received absolutely NO response at all. I rarely get to the point where I feel it necessary to write a CEO, but on the rare occasions I have, I've gotten immediate action (and apologies), including from companies far larger than Red Roof. This guy obviously doesn't care one iota about customers, even long-time loyal ones. Starts at the top...which explains the Saginaw manager's attitude. Red Roof has gained my $61 (for which I received no room), but they have lost a lifetime customer and the many times over $61 they would have earned from my future business. Red Roof has plenty of competition out there; I strongly encourage others to avoid Red Roof and turn to the many other economy lodgings out there.

Writing concerning my attempted stay at Anderson SC, Aug 5, 2019. This facility truly felt like a transient motel. Hearing 2 separate guests/patrons complaining at front desk about having trouble with someone else at the inn and being told by front desk the only thing they could suggest was to call the police was not comforting upon check-in. I had reserved an ADA non-smoking room and was was given a room that was NOT clean and totally trashed. Beer can between the nightstand, mattress cover on the bed was ridden with cigarette burns in addition to cigarette wrappers and ashes in a trashcan that was overrun, but yet there was a note on the desk in room stating it had been cleaned. The 2nd room offered was worse than the first. Then 4 other rooms were checked by management and they were not cleaned either. We were refunded our reservation costs, but when asked to be reimbursed for the extra amount it cost us to stay elsewhere at 12 midnight the only thing we were offered was an apology by email. I have back up pictures to substantiate my statements that was also shared with Red Roof Inn corporation management who told me our horrible experience only warranted a written apology by them. Will be most happy to share pictures with others if needed. Trust me folks, it was awful!!! Marquita Rector

Please don't ever stay at the Red Roof Inn in Va Beach Va off Newton Rd. Myself and my husband stay there on Tuesday night woke up to a damn ROACH!!!!!!!@ crawl across my face. Went to the front desk to tell them what happened and they lied "Saying they offered us another room. Lies!!!!! Then later that day went and talked to someone and she act like I was lying about a 85 dollar room. Smdh then I called the head office waiting to hear from them.

Room 129 had a sour smell! Changed me to room 132 the lights didn't work! Sent me to room 107, and a mouse was running around inside!!!

Good afternoon my name is Sherri and I was staying at red roof inn on Hart's Rd in Jacksonville Florida and the stay was horrible and I feel like a fool for coming back to this hotel after what I experienced the first time but I gave yall the benefit of the doubt and I was hoping it would be different this time but it was worse well I made a reservation on line for June 6 and when I got there I had to wait two hours until I could get into the room and they were rude and nasty and y'all have a inside housekeeper and I didn't have no clean towels or linen and I tried to deal with it for about three days of complaining and nothing was done so I left I even left my number and email for Bob so I could talk to him but he hasn't responded yet so I will never be back or recommend anyone to stay here

Omg I had to share a room here due to going through training with a trucking company they put me in a room with someone who does not have orientation. I went to the front desk to complain about the overnight staff was terrible with assisting me. This has been my worse experience ever, I can’t wait till in a few hours to speak to someone in the morning,this is horrible. She also lied about all the rooms being booked,as I walked I saw an empty room and took a picture... Horrible

I NEVER HAD A BAD EXPERIENCE UNTIL STAYING AT THE INDY EAST LOCATION ON 21ST. I made the reservation via Priceline at the beginning of the week. When I arrived, I paid a $25 fee for early checkin, $50 deposit plus the room charge for 1 night. I booked a double room with double beds. Upon arrival, it was 1 very small room with 2 full beds in there. We booked a non-smoking room, which smelled like smoke upon arrival, so we had the staff come up and smell it 1st so we wont be charged later. It was my husband and I plus our 2 children 5 and 10 and our dog. When it was time to checkout...all hell broke loose. We turned our key in and they went upstairs to check the room. I was told I was going to be charged for towels because it was blood on them. I explained to them that is was ketchup from my kids hands when they ate dinner last night. The police were called and confirmed it was ketchup. Why call the police...A guest could of had a nose bleed, cut or female issues. Instead you called the police and reported us as a threat. Then she explained to me no kids were allowed in the room. I explained to her that it doesn't say that anyone on Red Roof's website or Priceline. again, I've booked many times and my kids were always welcomed. The police explained to her that it does say child and pet friendly. Since she wouldn't listen to us or looked at the information I attached. the police looked at it and attempted to show her. Then, I was told I'm going to be charged extra for the kids. Then I was told Red Roof is not pet friendly. Again, I explained to them it says differently online. I said if they check their cameras, he stayed leashed on walks and we had a huge kennel with a tray in the room so he wont be wondering around the very small area. I was told I should of looked for signs about the kids and pet. As I explained to the police and staff, they checked us in at a small window and not the main lobby so there was no signs posted. I showed them the proof and camera were checked. While my husband and I were trying to explain how what she was saying did not match up when we paid via online with a CC, she was VERY rude. She wouldn't let us get a word out. She told the police that she wanted my husband out of her establishment and arrested, but didn't give the police officer a reason The police said this was a waste of time and acutally gave us Red Roof's corp. information so I can generate this email. The police will be sending us a copy of the report because it would work in our favor. Plus, this Red Roof has SSOOO many complaints against them for false charges as well as the owners calling the police when they cant get their way. I hate to say this, but this could of went SO bad. Calling the police on a African American male as a threat in the lobby with blood found in his room!!!! I know this is the location and Red Roof does not discriminate. I STRONGLY believe I should be refunded for the room due to the fact the room was not what we booked, smelled of smoke and no room exchange was offered and horrible rude staff.