Red Roof InnReviews of redroof.com

Due to Covid and riots we have been staying at two red roof properties in Seattle for 7 weeks. We both work in healthcare and asked reps on the phone and at the desk many times if there was a discount. We were told no. Then yesterday a rep on the phone asked why we weren’t using the 20% discount. We used it today and when I lodged a complaint with guest relations we received this email back August 6, 2020 Record ID 7919448 Hello David Levy, Thank you for contacting us about your experience. Per your request, we have researched this matter with Red Roof Contact Center. We sincerely apologize for your experience with the RediRewards™ program and the agents you spoke with. We are disappointed to learn that Red Roof fell short of our goals in this instance and appreciate that you have taken the time to share your concerns with us. We can assure you that corrective measures are being taken regarding this situation. Thank you again for bringing this to our attention. Red Roof takes pride in providing superior service, and feedback like yours helps us take steps to prevent similar problems in the future. We hope you will give us the opportunity to better serve you at Red Roof Inn the next time your travel plans require lodging. Regards, Jason Mease | Supervisor Jennifer Harris | Supervisor Guest Relations

My best friend and daughter just recently stayed at the Red Rood Inn in Wilmington NC on Market street. It was a TERRIBLE experience. For starters we were told through the booking agency as well as a Red Roof Inn staff members that we would be able to check in at 1pm. Upon arrival it was lightening , thundering and raining severely. We were stopped at the door and told we could not check in until 3pm or after. So we had to sit in the car in the parking lot while it was storming. The young lady at the door who worked the front desk however was very polite and was able to check us in at 2pm. So we waited an hour in the storm opposed to 2 hrs. Initially walking into the room it appeared to be decent for the price we paid until we got settled in. The room had roaches, there was open soap sitting behind the sink and the air conditioner did not work. When the front desk was called the young man working in the evening said he would come to the room for the air conditioner and never came. When asked for bug spray he stated they didn’t have any. We originally asked for a late check out of 12 instead of 11 and was told yes by the nice young lady we encountered on check in however at 8:53 in the morning we decided to just leave after housekeeping just opened our door without knocking . It was the worst experience ever and I will never stay at any Red Roof Inn. The one star I gave this review is for the young lady at the front desk who was very apologetic and tried to make some accommodations .

So I have stayed at red roof last summer and this summer. This summer I stayed a few night. One night they put me in a room that was filled with roaches. Got all over my dog food bag every time I had to pick my dogs food up I had to shake it so the roaches fell off so I went out front And complain they put me in another room in the other room the AC didn’t work so they move me to another room the next day I try to come back and say again and I was told I was put on the do not rent to list this was last Friday almost a week ago and no one can tell me why I was on this list they told me I have to wait till the manager came back called plenty of times the manager was never available wasn’t there finally today I got in touch with the manager after almost a week later and the manager told me I can’t stay there because there was dog poop on the floor. And told me I can’t rent from them again and told me once I’m on the do not rent to live I can’t be taken off he told me it was the other manager that did it I asked him for the managers name he laughed and said it doesn’t matter what the name is you can’t come back very rude and very disrespectful I think it’s funny of the day after I complain I can’t come back. Most crappiest place I’ve ever stayed in would not recommend them at all because if you complain about them having roaches in the AC don’t work they won’t let you come back!! Also they have a worker that stays on site with a PREGNANT DOG that’s walks around without a leash on and in the office without a leash or anyone up there and also it’s not very friendly. Needs to be done about this.

Do not stay at the Red Roof in West Monroe, LA! That location honestly needs to shut down. You can tell that the housekeepers don’t do their jobs. The sheets were FILTHY, the towels looked like someone used them to clean up oil, the tub was DISGUSTING! Worst experience at a hotel thus far! I’m going to write a letter because that sad and unhealthy especially during this pandemic!

This is the worst motel ever in my life. Headboard missing paint missing all over the wall. Bathroom door had drawing all over by a child. Bathtub disgusting and the sink didn’t have a cold water handle. Front door needed painted. Outside the door was a tone of cigarette buds. I wish I could share the pictures. This is the Red Roof Inn Michigan City In. Don’t waste your money. We had to because it’s the only place to find in a hurry with 3dogs because of the riots.

My boyfriend and I have stayed in the Red Roof Inn Plus in West Springfield Mass on Riverdale St a few times with no problems. On 5/30/2020 we checked in. At about 9pm I went to relax in the bed took my shoes off and stepped on a big piece of glass that you could tell broke off of a crack pipe!! I brought it down to the guy behind the desk all he did was looked at it like he was surprised and said "wow thank you" we weren't making a big deal about it, but then the next morning we decided to stay again and went to check back in and the same guy was behind the desk told my boyfriend that we couldn't stay in the same room because it was occupied already for the night. Now we know that is a lie but we didn't wanna fight so we asked if there were any other rooms and he said " only ones with two beds" so we thought we could push the beds together my boyfriend told the guy ok give me that room then and the guy said " you have to come back and check back in at 3pm" now there are plenty of times when we decided to stay another and go down to the desk and get it again and never heard we had to come back at 3pm. While my boyfriend was trying to get another room the guy radios the house keeping and tells them to clean that room we were in right away. Now I know we didn't make a big deal about finding the glass but him telling the house keeping to clean the room right away makes us feel like he's trying to hide something about that room and makes no sense why we couldn't stay in the room we were in. My boyfriend went back to get a receipt and the guy told him he can't give him a receipt. Never heard of that one before. Oh and the room that the guy said was occupied have absolutely NO ONE IN IT!!!!!

North Phoenix Red Roof Inn was the dirtiest place I've ever seen! I checked out within 20 minutes! There were hairs in the shower and on the floor in the bathroom. There was a soap wrapper next to the toilet from a previous guest, hairs on top of the wall mounted hair dryer, crumbs on the floor under the desk, a layer of dust on the desk and the TV, the microwave was disgusting and the bathroom sink and mirror were covered in grime! It looked like the bed was made and the towels and garbage bags were changed and that's it! There was an envelope that said Stephanie was the cleaner and it hinted at leaving a tip and I wanted to put a note saying "Here's a tip....find a different job." My advice go a mile south to La Quinta. It was super clean and cheaper!

Williams Arizona doesn’t honor corporate published rates. Received an email from Red Roof indicating the rate for the location was $31.20 per night. Spoke to the location and they said they would honor the price. Upon arrival, they wanted to charge me $55 per night. Showed them for published price, the best rate they would give me was $39 plus wanted to tack on $9 per night for utilities. Would not honor the corporate rate from the email. In order to get the email rate, I started to place the reservation online but when I went to do that, the individual at the front indicated that he just adds on fees to the internet rate to charge me the higher rate. He was free to charge anything he wanted regardless of the internet price. In the end we negotiated a rate of $86 total for two nights but when I checked my credit card, he charged me $94.90. The place is a scam. Out right fraud. Red Roof Customer Relation was no help. I received a canned response from them telling that each location can charge whatever they want regardless of the internet rate or published rates. They indicated that this was because of changing demand. The two night I was there, there was no demand. The place was empty. Dishonest franchisee. No integrity. Stay away. Drive the addition thirty minutes to Flagstaff for the hotel franchise interested in providing a quality product and honest pricing.