Red Roof InnReviews of redroof.com

Horrible experience the beds were dirty it was an hole in the wall I had no toilet paper as late but not least it was flies in my room i waited 2 hours just to be helped and when I received it and just got a lady who had a attitude

Over the years I have stayed in many RRI’s had even joined the redyrewards program. While making my reservation I was told there was juzzcuie room available for about $15 dollars more. I took it but once I had checked in and decided to use it I discovered it wasn’t working. Next morning when I saw a member of housekeeping I reported that the juzzcuie would not work, the housekeeping lady called the maintenance man and informed him. He oh yeah it hasn’t worked in a long time. And that made me mad because I hadn’t been rented a room that had a working juzzcuie that quit. I had been charged extra for a juzzcuie that hasn’t worked in a long time. I felt sure RRI’s would make this right so I called the red roof reservation number and explained what occurred they said I would have to take this up with the front desk. I also inquired about extending my stay an additional night and was quoted a price of $71 dollars. I thanked the person hung up the phone and walked to the office. I again explained what had occurred the day before the clerk said that all swhe could do was give me a 15% discount if I extended my stay. I said ok and she then informed me that it would be $71 dollars with the discount. I was stunned because this was the price I had already been quoted without a discount. I expressed my displeasure but paid for another night anyway. I again called RRI’S reservation number and rerported my dissatisfaction, they gave me a number for guest relations. After 3 or 4 more phone calls and a couple of emails I was refunded the differance in room cost and was informed that I was no longer welcome at RRI. And furthermore I received a email from Dave Orzechowski Franchise Operations Director which states and I quote “Occasionally we are unable to resolve a situation as a customer has requested. “ Dave went on to say this was one of those instances. Dave the resolution I requested was to insure that in the future other customers would not be charged for amenities that don’t work. And you were unable to agree with that. Well I will never be a red Roof customer again!!

Toilets nasty bed nasty floors nasty pillows cases nasty windows seals nasty ice bucket filthy and bugs .I checked out at 6 thE next morning. I can go on and on. Smdh I will never stay again. I’ve never experienced anything like it. I wasted my money ugh. I also have videos and pictures. Wow

Dust was caked up on the bathroom fan. Toilet seat was broken Message light flashed and couldn't be shut off. Tissue dispenser was empty. Curtain didn't close. No hot water. It was Memorial day weekend, so instead of being $90, it was $265. I asked the specific hotel for $175 to bring it down to the regular price (even though it wasn't worth that). They declined. I emailed with corporate. They said there was nothing they could do. Really? I wish I could post the pictures. It was gross. I would say which specific hotel it was, but since corporate declined any help, it's a chain-wide thing.

I can't wait to leave tomorrow the maid service here it's very threatening makes you feel very uncomfortable gives you dirty looks when you're walking down and and getting ice second time she did that today I was on the phone she was being nosey so there's nosey people they're very rude people here except for one person and we adopted him only one really sweet person after being here for a month.

Okay I'm not saying all Red roof inns are horrible but we were at the Red roof inn in Easton Pennsylvania the room was great it was clean not old and it was well kept but we had a problem with our payment we booked through Travelocity and it was a mess and we tried to straighten it out at the hotel they wouldn't even listen to us they just kept on saying we had to leave after one day the staff at the front end need to find new jobs they are horrible people we kept trying to explain to them what happened and they would not let us explain

This motel in Lancaster, pa at 2703 lincoln highway was filthy--NASTY,NASTY,NASTY, would never use Red Roof Inn again. Animal hairs were in clumps, elavator was filty. Just Awful

Horrible nasty G City. Outside strewn with cigarette butts, trash things can’t even mention. Bathroom full of ants.. reeked inside of stale alcohol. Never again.