Red Roof InnReviews of redroof.com

Do not stay here. The room smells the mildew. I itched the entire night while there . There is no breakfast. The sheets and blankets were filthy. Disappointed

Can’t give a rating less than 1 star unfortunately. Check process—waited 15 minutes because they weren’t ready for us. Stated they needed to go over rooms first. Then computers were real slow along with the check in process in general. Tv had to be fixed. We brought our dog, which I told them when we checked in, no policies gone over. We left our dog in the room to go get food. Gone 15 minutes. People next door claimed we were gone over an hour and our dog was alone. Supposedly their policy was you can’t leave the dog alone in the room. That was never told to us of course. We have to leave our food and go back and get the dog. I feel someone was in our room. Next morning we are loading the car and come back because we forgot something, had not even checked out yet, and they were already in our room starting to clean it. Remember we had NOT turned in our key yet. We were suppose to have until 11 am. We will never return to this location or recommend anyone go to the Winchester location.they won’t honor aarp either even though it’s on their website they accept aarp.

We stayed in the Red Roof Inn, Ocala Fl 4/2/22 in room 329. Right off the bat, the clerk at the desk acted as though it was a big imposition to check us in and get our room key for us. The room smelled like there was fruit that had gone bad and the air conditioner was very musty. The wall switch/outlet was coming out of the wall, the bathroom fan was so noisy you couldn't turn it on if someone was sleeping, it would wake them up. The shower clearly had not been cleaned as the previous guest soap was still in the shower. There was a very bright light outside of the room so the light was bleeding in on the top, bottom and sides of the curtain and there was no way to block out the light. In the morning, when we went to get a copy of our bill before leaving, that clerk also had an attitude that they were really too busy for this but they could maybe deign to get our bill. If it would not have been late and we were exhausted, we would have found a different hotel. We learned our lesson with Red Roof inn. In fact, the next day, we went 9 miles out of our way to stay at a Hamilton Inn. They know how to provide service!

Wish I could give zero stars. Red Roof Indianapolis East has a non refundable policy that if your plans change, too bad, you're out the money. Now today I found out they charged me for 2 rooms for the same dates. And too bad, no refund. Any logical person would be curious as to why one person would book 2 rooms for the same date. On top of all that, when we called the hotel to discuss this the manager said too bad and HUNG UP ON US!

Aside from the gunshots, flooded toilet, dog turds, blood on the floor, dirt, bugs, yellow stains, disgusting stench, this place was great!

They don’t plow the road or driveway or parking spaces. There was an ice bed from unplowed snow that I slipped and fell. Noise coming in from other rooms. Cigarette smoke, weed and crack comes inside your non smoking room. Ridiculous amounts of Garbage lined up in the hallways. There was no hot water I had to take a cold shower. You can hear the foot steps of the person next to you all night. They won’t switch your room upon complaint, won’t refund you, give you points or a free night. Just go to the hampton inn next door. I definitely do not recommend to anyone ever. Just don’t do it because they manager and owner lack compassion and have no real customer service, customer appreciation and do not care to retain any future customers as they even know their establishment is subpar. Apparently there are money issues if you will not provide hospitality in a hospitality setting. Shame on Red Roof Plus for this greedy establishment.

We moved from SD to FL. My wife arrived in Ocala, my son and me headed to Jacksonville as he had a flight at 8am Friday December 31, 2021. My wife booked us a room through Expedia at the Red Roof Inn Thursday December 30th 2021 and paid for it. She text me the info in link form. We get to the red roof inn. I give the girl at the desk our reservation number. It's not coming up. Turns out my wife made a mistake the reservation was for January 30th 2022 not December 30th 2021. So I ask the girl if she could cancel that reservation and give us a room for the night. She said she couldn't cancel it because it was so far out it wasn't in her system. She said my wife would have to contact Expedia and have them cancel it. Ok, so we get up to our room and I call my wife to cancel the reservation for January 30th 2022. So she calls Expedia, Expedia calls the red roof inn to get them to cancel it, Noone answers. She calls Expedia again on Friday December 31st again no one from red roof answers. She calls again Saturday January 1st, Expedia finally gets through and red roof inn refuses to cancel the January 30th 2022 reservation. So looks like I get to pay double for one room. I'll never book through Expedia or stay at a Red Roof Inn ever again

Charlotte NC Filthy, roaches, dirty walls/doors, floor. Phone filthy, holes in bed spreads, TV didn't work. Have stayed in older hotels that needed some work but at least they took pride in cleanliness. Not pet friendly either.