Red Roof InnReviews of redroof.com

My husband and I stayed at the Red Roof Inn and Suites in Madison, GA. I don’t even know where to begin. First off, When we got there, no one was at the front desk for over ten minutes as we called, knocked, etc. Finally, Freddy appeared. He was friendly and very likeable. We enjoyed visiting with him while we were being checked in, but he seemed to not know how to run the check in process on the computer, even though he has apparently been working there for awhile. It took more than half an hour to check in, even though we had reservations. The lobby was nice enough, but the overall smell of marijuana and crack was a bad sign. But our reservation was non-refundable. There was loud music from some room down the hall from us. Prostitutes were entertaining “guests”, and I am pretty sure I witnessed a drug deal going down in the parking lot. There was drug paraphernalia left in the parking lot. On Friday night, there was a literal beer party in the hall right outside our door. I would have called the front desk to complain, but when I looked out the peep hole into the hallway, the front desk guy was one of the partiers. They were drunk as skunks and loud until after 1:00. There was no phone in the room. I saw no smoke alarm. The refrigerator did not work. The floor had a sticky white substance in various places that I suspect had a great deal of DNA in it. The floor was sticky. I had to go buy slippers because I did not want to go barefoot, nor did I want to ruin my socks. There were nasty stains on the chair and ottoman. There was a big rust stain beneath the toilet. The toilet seat was cracked and pinched my tuchus every time I (reluctantly) had to sit on it. The bathroom floor was dirty, and the tub caulking was mildewed. The shower stall wall was cracked. The counter in the bathroom was falling apart. There were no tissues, just an empty box. The bathtub drained slowly, so water accumulated in the tub when I showered. The towels looked as if they had been used as grease rags, and were so badly stained that I just basically let myself drip dry after a shower. The toilet would keep running after each flush, so we had to keep removing the tank cover to stop it each time. The AC blew alright, but only cooled sporadically, and was very loud. After our “Do Not Disturb” tag was taken off our door, and we had to get another one, we started taking our medications and all electronic charging cables and CDs with us whenever we left our room. Neither the parking lot nor the room felt safe. The mattress was stained very badly on the sides where we could see (it looked like blood), and we were afraid to look under the mattress cover. I spilled a couple of drops of water on the floor, and when I blotted it up with some TP, it came back brown. I smiled at the cleaning lady and said, “Good morning!”, and she just stared at me like I was from outer space. I was, however, amazed to see no bedbugs nor roaches. My guess is that the stench of cigarettes, marijuana, mildew, and crack smoke kept them at bay. (“No Smoking Hotel”? BAHAHAHA!) We were supposed to get an email when we checked out, confirming that we checked out and should get our $50 deposit back. Not sure what the deposit was for, since there is nothing we could have done to mess up the room any worse than it was when we got there. It took forever and several attempts before someone finally answered the phone when we called to ask about the missing email. It had been sent to Expedia. So they sent us a copy. The deposit was returned. The best part of staying at this dump was seeing it in our rear-view mirror, knowing we will never stay here again. We have decided that the next time we come to town, we are going to just bring a tent and camp in a friend’s back yard. Much cleaner and safer. I sent a complaint to the BBB, and they contacted the hotel. But there is still no response, and I have given them plenty of time to respond.

Rooms were disgusting dirty stains on the sheets and blankets we didn't even stay we left and went elsewhere fighting for a refund through booking.com dosnt look like I'll get it hotel told me to contact them they told me I need to contact the hotel what a hassle

Worst and most filthy bug infested run down rat hole we’ve ever stayed! Never again shall we consider any Red Roof Inn!

Called after driving numerous hours on the road and got a room. My husband went to room first and found a big cockroach on the ceiling in the bathroom. I go to the phone to call the front desk and didn't even want to touch the phone it was so disgusting. We got to change rooms but the light/fan combo was hanging out of the ceiling, there was holes in the walls. We did stay the night but I didn't sleep a wink all night thinking that something was crawling on me. If it wasn't for my husband having back surgery I would have slept in the car. Left early the next morning and had to ring the bell about 10 times to get into the front desk area. Nobody was around and finally a man came out of the back room and let us in to check out. Obviously, he had been asleep, and we woke him up. This was at a Red Roof Inn in Chambersburg, PA. NEVER AGAIN!!!!!

I would never stay in this place again first I booked with booking. Com and I picked wrong dates. I called booking. com to cancel with them and they said they send a request to the hotel. Now I call the hotel directly stating I would like to cancel and they tell me I can’t because I needed 24 hours when I did call booking 24 hours prior. So I went there before the date I booked to stay and while we waited for the room to be cleaned we saw roaches crawling in the cart the lady had in the garbage bags and of course she had the raid spray on the cart. Worst experience ever ans I will make sure that everyone knows of this place and how they work with people with cancellations and refunding money

Let this be the LAST place to stay if you needed a hotel. Red Roof Inn in Chicago & Indiana has everything from bed bugs, to dirty and unsanitary bath tubs, to mold on the walls, to a holes in the bathroom doors, to dirty dresser drawers, to broken and rusted chairs. Unacceptable! 😠

Worst Inn ever! Vincennes Indiana. Security latch was broken. Dead bolt only worked if you lift the door to latch it. Bedspread was stained. Mold on side of sofa. Office chair should have been trashed. Just not a pleasant place to stay.

We just spent 3 days at the red roof inn at Somerset kentucky. The first day the police were there twice. Not sure why the first time but they took a woman with them. And then some people were playing their music very loud outside and being loud themselves. The police finally came around 11 at night and they got quiet. I did not feel safe walking from the office to our room. I had my husband walk with me. It looked like people lived in the hotel and had their room chairs sitting outside as lawn furniture? About 10 that night my husband went to the bathroom and peed and flushed the toilet. It went down but he didn't notice the handle was stuck so we were laying in bed and heard the water start to run on the floor. We cleaned it up with our towels that night. The next day I went to the front desk and told them. They handed me a plunger and a cup of drano!! Not sure if all of the rooms were supposed to have chairs but ours didn't. The door did not shut at the bottom so who knows what bugs came in. The shower faucet came unattached from the wall. And finally the day we were leaving we saw something in the woods right next to the parking lot and realized someone was living there. We stayed last year with no problems but we will not be staying again.