Red Roof InnReviews of redroof.com

Red roof cruiseport location is a joke, front desk staff needs to be taught how to better speak to customers, and learn better hospitality. They front desk needs to ask for better training on how to do reservations. Also they need to not have an attitude when a Customer is only asking for information. I have to refrain myself from going 0-3000 real quick on there day time front desk and to keep myself from going to jail. While all the time other Customers was having the same problems.we stay for 3 days and whole time front desk gave us a problem and kept locking us out of our room and when you either call or go to the front desk to book another night she claims she's too busy doing other things when all awhile she is on her phone talking and laughing with someone else on the other end of the phone. When you speak to people you need not speak with a nasty attitude, if you don't like your job then you need to be looking for another job.

Not a place for travelers to stay a run down room microwave broken hair dryer outlet to the hairdryer, horrible smelling room

The room was dirty and it has cockroaches, the floors are not clean, the dirty mirror. gross.

Red Roof Inn Morrow (Morrow GA) 1. Staff personnel at check-in were very unresponsive when I asked them questions, actually rude. 2. Trash cans outside were overflowing. 3. Trash in the stairwells. 4. Only 1 small trashcan in the room. 5. Only 2 small pillows on a king size bed. 6. Asked for an extra bath towel, received a bath floor mat and a towel with a shoe print on it 7. No toilet tissue or cups in the room. Had to ask for both of those. 8. Sheets were torn. 9. Comforter and towels were paper-thin. 10. Something sticky was on the nightstand by the window. 11. Dust was on the nightstand shelves. 12. Dirty washcloth was left hanging on the shower curtain. 13. The bed was soft on the edges, but hard in the middle. 14. The hotel staff must have written the reviews that I read for this place. There is no way that this should have received 4-stars. The only reason we booked this hotel was due to the reviews that it had recently received. 15. This seems more like a vagrant hotel and should not even be considered a 1-star hotel. My husband and I feel that Red Roof should remove their name from this location as it is not even close to the normal standards of a Red Roof Inn.

They charged me $100 after I checked out from a one night quick stay. When I noticed weeks later, I called and questioned why. I was told the manager deals with this, she will call you. Never did. I contacted my debit card company they said they couldn't get any response. I have emailed and filed complaits and now they're looking into it. Supposedly damage was done. Nope! I had no problems with 10 airbnbs, three Best Westerns, the 21 housesits and all the other places I've stayed in the past year. This one time at a place like this and management steals and says "damage".

I stayed at the Red Roof Inn in Peoria, Illinois on 11/19/22. I checked in around 330 and then came back to stay for evening about 10 pm. My room was musty and smelled like smoke, but beds looked clean. I left the room on Sunday 11/20/22 before 11 am check out time. I went back on 11/21/22 to rent another room due to my heat being out. I booked on Priceline and when I went to check in, I was told I was on a Do Not Rent list. I had to call the manager the next day to see why. The first story was that there were cigarette butts all over room. I do not smoke and then the 2nd story was that I had an issue Saturday night. There were none and the the 3rd story is that I was refusing to leave on Sunday and was forced out by 11:30. I called the manager to find out if she had anymore information today (11/27) and was told I left the room , but left another person on there that was on drugs. I was the only one there. This is crazy and the facility is pretty disgusting.

Management is messing with employees favoritism is at its all time high do to instant gratification... In my opinion it's poor Management in a hostile environment..

This company doesn't care about people who have had problems with their stays. I am 100% disabled and had a massive problem with one of their hotels in Phoenix, and when I complain to Red roof they just basically laughed it off. After I explained my problem all they told me was sorry we can't do anything about it. When I got to the hotel they were completely out of water in the whole hotel. The lady behind the counter who was the manager at the time laughed it off and kept on saying would you still like to stay here and I said what and her response was who needs water. I even called the hotel from the airport when I landed in Phoenix and they told me my room was ready they didn't even have the guts to tell me over the phone that there was no water in the hotel. I was not able to stay there because of the conditions we couldn't find another hotel for a couple of hours as I said I'm 100% disabled my nerve damage went crazy I ended up being so upset with them and the way they treated me I had to go to the hospital to get a shot to calm me down and still the corporate office people for Red roof did not care at all they said that didn't even matter and they weren't even going to talk to me about it. If I could go and stand for eight or nine hours in a row I would fly back to Phoenix and protest in front of their hotel but unfortunately I can't stand that long. I would hope that all the disabled people that are able to read this boycotts any other Red roofs businesses. At least as of today 5 days after the problem Americans with disability have reached out to me they're going to represent me. All I asked Red roof corporation was to refund my money and pay for my extra expenses that I had to pay. They laughed and said no it's not our problem. Well there's soon to find out that they can't treat disabled people like that.