Red Roof InnReviews of redroof.com

Red Roof front desk called and stated towels were ruined. Towels were NOT ruined. The parking lot is black top. Shoes traveling inside and out cases transfer to floors. Front desk was extremely rude about it. The tile in the bathroom is white. Blacktop dirt and white tile does not mix. They leave the breakfast area nasty until breakfast is over. They do Not attempt to clean it until breakfast hours are over. The employees walk around outside yelling about cleaning rooms. They have an issue with every room every day. Which is causing stress on people who are renting rooms. I do Not recommend staying at Red Roof due to rude employees that don't wanna do their jobs.

We stayed at the one in Fulton NY. This is the worse place for anyone to stay. The women in the front in the evening is the nasty person and ever. the place itself is filty. Spider webs all over the walls, spiders hanging from ceiling. Fridge has mold in them. Televisions don't work. And the best is the bed bugs in the beds. Horrible place. whatever you do, don't stay there

I was placed in a mold infested room without any knowledge and ended up getting upper respiratory illness had to go to the hospital and gets all sorts of test did due to the bad conditions. I will never in life go to any red roof inn again. I'm missing work and that's something that is unforgivable. And besides offering me a refund they had the audacity to try and switch my room. Why the clean room without the mold wasn't offered to me in the first place!

Travelling back to Canada with our dog and stopped at the Red Roof Inn in Columbia, MO. Ask reservation to inspect the room prior to checking in so I went to rm. 108 and the floor was filthy and the door did not lock from the outside. Receptionist stated that she made an error and that was the Manager's room. We then were assigned rm. 118. Floor was filthy but it was late so we paid for the room. No chairs in the room. Tenant 3 room over knocked on the door and showed me his phone indicating I requested a chair but didn't speak English. A broken chair was delivered. At 4:00 am the alarm in the room went off and our dog went crazy. My wife took our dog and herself to sleep in the car. I called the office twice, once at 4:00 am and again at 4:30 am letting the phone ring 18 times each time with no answer. I removed the alarm from the wall and removed the battery in an attempt to stop the loud screech every 30 seconds. Noticed that wires were connected and left the alarm alone. Noticed the temperature in the bathroom next to the alarm was very warm and checked the room thermostat was set to 80 degrees. Once the thermostat was turned off, the screech stopped. We never touched the thermostat. Notified the Manager, Raven, about our experience and she was extremely rude stating that we should have gone directly to the office to report the issue. 4:00 am, 4:30 am calling with no response and I am supposed to go to an office where no-one answers the phone. I mentioned the blood on he sheets, dead bug next to the headboard, the spider weaving a web on the corner of the TV. I stated that I was writing a negative review and Raven declared she would charge my credit card for removing the battery since she still had my credit card information. We have stayed at 4 Red Roof properties in the past because of their free dog policy but will not ever stay at Red Roof Inn again. Stay away.

DON'T BOOK WITH RED ROOF INN. For sure in San Antonio, Texas. This is the worse hotel I have ever stayed at in my 69 years of living!! The room was so small and cramped with 2 full sized beds. There was no fridge and no hair dryer. The WiFi was horrible!! They don't even offer a continental breakfast. The coffee was the nastiest I have ever had. I was curious and checked the a/c filters...OMG...they were so dirty. They looked like they had never been cleaned. Com on Red Roof Inn, with COVID and this is how you do your maintenance!! For the price of $130 per night it was a rip-off. They also charged $15.00 per night for parking. I have never heard of this ever. I would definitely not recommend Red Roof Inn if it were the last hotel around.

My experience: 1. I was in Pigeon Forge with over 4 stars review. I wanted to extend my vacations, but I didn't want to hurt my pocket. 2. I tried to reserve online, but in Pigeon Forge (Smokey Mountain) the data of the smartphone are not steady. So I called them. 3. It was almost impossible to understand the lady on the phone. Her voice sounded muffled. She was able to understand us. But we didn't understand her. If you want to try, call reservation, and you'll see right away the issues. 4. The day before the check in, my wife got sick, and we decided to drive back to Florida. But before, we call to cancel. This time, the lady was the one at front desk. She agreed to cancel, but she said we called like 10 minutes late, so I was going to see a cancellation fee on my CC. She also told me that she was going to leave a note, so I can call later and dispute the fees, because it was only like 10 minutes or so. 5. I called them back, and I ask them to help me, and they transfer me to front desk. I do believe I was talking to the same lady I talked to before. I explained to her the situation, and she told me that I called late for the cancellation, and they will not cancel the fees. It was a service I didn't use, the hotel was 100% full, so my cancellation couldn't affect other customers or the hotel, and I called just a few minutes late. The worst part is, that that lady made think that everything was ok, misleading or creating the false impression that I was going to have a refund. I guess cheap hotels don't do enough money to have a customer service for claims, and keep their word. What a shame.

Stayed at the Red Roof Inn Fairgrounds while on vacation. It was a terrible experience. At this hotel money is more important than the guest. We paid for 4 nights and the air conditioner didn't work. We had a newborn and had to sit outside because it felt cooler outside than in the room. I notified the front desk of this, and their reply was I had to wait until checkout time, checkout and find something to do until 3 and they would see if I could switch rooms but it wasn't guaranteed. It had many roaches, stains on the bed, and smelled horrible. They never came to check the air and we ended up leaving a night early because we were sweating in the room. My kids were devastated and they didn't accommodate me at all. Worst customer service ever

I visited your location in 1006 W Calton Rd, Laredo, TX 78041. It was a horrible experience! First off all I was in Laredo because my grandmothers funeral was there. I traveled 3hrs checked in at around 430p to change for the funeral. Left the room and did not go back into the room until about 11pm. That's when I discovered roaches. Not one but several. They were on the bed on the desk area. I checked out and complained immediately. Front desk wanted to accommodate me by moving me into another room. Would you want to stay in that hotel if you seen roaches? I booked through booking.com so I had to get my refund through them. General Manager Idalia Escamilla was no help at all. Was not sympathetic at all and refused to refund me my full amount. She claimed that the room was used. How was the room used if I was at a funeral all evening? I know there's cameras to prove the times I arrived and left to the funeral. This happened November 8th and still fighting with RedRoof Inn just to get only HALF of my payment back. Idalia refused to give me my full refund back. She charged me a cancelation fee which was charging me a full nights stay. This is not right and would like my full refund for the inconvenience Idalia and her hotel have caused me.