Red Roof InnReviews of redroof.com

How is this hotel chain still in business 😳 they are horrible and no matter how bad your experience is they will not make it right. I have written several reviews because I don't know how they continue to get away with this egregious place they call comfort.

They will not allow guns on their premises, a policy they have applied arbitrarily and inconsistently in my case. They will ask you to leave and you will NOT receive a refund despite what they claim. They’ll say you will get a refund within 10 business days but that will be a lie. Their corporate office will be useless in assisting.

They kept $434 from my reservation paid and told me they didn't get the money and to pay for a new room I decided to live because they wouldn't try to help or talk to booking.com we paid $50 in taxi to sleep at this airport it was 1.30am and below zero, not only the host made me wait a hour and call the reservation number and deny me a room but when I called them he ignore me and pretend to be busy. He reverse charges from my bank later saying we had four nights there , they croocks. Don't book there

We stayed at Red Roof Inn Pigeon Forge as they say they are pet friendly...had stayed there before, but upon leaving this time they called to say that my daughters room was seen with 2 dogs, this was not the case, then when we called 2 days later it was then 3 dogs....she only owns 1 dog, he was crated, and they refused to return her deposit. They have no proof when asked and said that there was hair on everything. If you look at their reviews there, they are notorious for doing this to people, even when they have no pets with them....WILL NEVER STAY HERE AGAIN!

I had went to the Red Roof Inn with my fiance, for a weekend getaway. We went to the I Drive area in Jamaican Crt. Our experience there was horrible. We saw 3 rooms. From each one had. Damped beds, drug needles in cabinet, no towels in either rooms, chipped walls and ceilings, mildew smell, someone has taken a shower in one, water on the floors, sink clogged, tvs on and a remote with no batteries, refrigerator off, rusted lamps, and broken door locks. We went home that same day. We didn't stay and still got charged. We didn't cancel, it was a disappointment. I've stood in the palm coast one on old kings its beautiful and clean and it's nothing close to this disgusting place. Never again. My fiancés birthday away to a disgusting place. It's ashame how this is a tourist area.

My father and I stayed at the Red Roof Inn in Wythesville, VA. To say I was repulsed is an understatement. When we arrived and went to the room, the first thing I looked for was the ice bucket. There was none. My dad went to the desk and asked for one and was told ‘I will have housekeeping bring one up.’ He didn’t understand that at 6pm housekeeping was gone for the day. Needless to say it never arrived. I was able to get a clean plastic ziplock bag from my car and then found that most of the ice machines did not work. Ice was needed as a regular room did not come with a fridge and/or microwave and I had food that needed to remain cold. If that was it, I would have just left saying ‘wasn’t the best, but it worked’… but I wasn’t that lucky. With the painfully hard beds, I wasn’t able to sleep and around 1am went to the bathroom. Sitting on the toilet I then saw 4 small cockroaches crawling on the floor. With a closer look the next morning, it was filthy with dead insects and piles of dirt swept up against the walls and furniture. An hour after the bathroom incident, I went to change the temperature and was greeted by one of the larger roaches crawling across the control panel and others in and out of the vents. Well, I wasn’t getting any rest that night. Being that I was on heavy medications and my father’s night vision was very poor, I chose to call the front desk when I encounter this at 2am. Except the phone in the room wasn’t working. By the time I was able to leave the next day, I was livid. I stayed later than I wanted so I could address this in person. I went to the front desk to talk about this with a manager. I understand the room was cheap, but it was unacceptable. Instead of a person I was greeted with a bucket indicating to leave key cards there. I stayed for about 15 minutes ringing the bell and looking around incase the front desk attendant was cleaning up or in the back or attending to something else. No one showed. I was disgusted, sleep deprived and down right livid by this point. If I could have safely left, I would have been gone by the first roach sighting. I usually enjoy staying at Red Roof Inns as they are extremely dog friends, a decent price, and provide a clean room, hot shower and a decent bed. This place was a nightmare. Not only was there an infestation, filthy rooms that clearly weren’t clean (I don’t even want to think about the bedding), but the actual employees were gone or lying. To say I’m unhappy is one of the biggest understatements I’ve made in my life. Also, when bringing this to Corporate: no response.

The Red Roof Inn at Humble Texas is undoubtedly the worst place it has ever been my displeasure to stay. They cancelled the shuttle service without contact us and left us stranded at the airport. Non of the taxi driver or airport staff we aware that the shuttle had been cancelled and advised me to wait at the shuttle pickup/drop off point. After almost an hour I called the hotel only to be told it was no longer available despite it being in their literature and I believed it was a facility I was paying for. I have used Red Roof many times over the past 20 years and am witnessing their slow decline in services I will not be using them again, and would advise others also not to do so, the facilities as described in their literature are not what are provided in reality as there is a huge disconnect.

they kept trying take more and more money out of my bank after I paid for it the first time I stayed there, very disrespectful knocking on my door bothering me when I had proof of paying .