reDollarReviews of redollar.com

They are basically scammers. Don’t trust them. They lie about their payout rates. I had 10oz .999 of silver and they were offering me via email 60% of spot, yet their OWN website says they pay 95% of spot. They are not to be trusted. Update: The business is falsely stating that the 95% payout is “only for qualified silver”, which is blatant misinformation because they were offering me roughly 60% of spot price. My silver was a bullion bar with .999 pure sigma tested silver. I recommend Anyone looking to sell your precious metals, to look elsewhere unless you want to be low balled disrespectfully. Their whole slogan that implies the “best rates anywhere” is completely hogwash. You’re better off going to a pawn shop to sell your precious metals. Stay far away from this place.

IF YOURE CONSIDERING SENDING HERE READ THIS FIRST. Three reasons that I reviewed such a low rating. 1. I had items that were 100% 14k gold and they had their lab reporting as “low grade 14k 52% so that they could offer less, that’s telling my my 14k necklace was around 12k ? No. I had my items tested before they were sent off so see what they were going to do because the also advertise 90% on gold, and btw that’s just for gold jewelry not for gold scrap, they advertise scrap at 85%. All is all I probably got offered around 75% of what it was supposed to be. Some of the items were sent in that were just garbage but I also didn’t equate that into what I should have gotten. They will lie to you about your items and I truly do believe that. 2. They advertise a very quick turn around. It took me 10 days to get paid via direct deposit. You’re looking at 15+days of it’s any other way other than instant. 3.there are no options to get paid in 24 hrs other than Zelle. And the customer service team does reply quick but half of them are automated messaged that don’t actually awnser anything. Takeaway? Send your items to another company that’s rated better and has better transparency and tells the truth.

I haven't ever sold jewelry online, but had to sell a gorgeous diamond ring I inherited. No idea what it was worth, so was happy to find redollar and asked for the free mail-in appraisal kit they advertise online. Instead of sending I was surprised to get a reply from Susan Parker asking me for details about the stones and my price expectations for the ring. Replied that I had no idea what grade the stones are, or what it was worth ... but isn't appraisals what you do at redollar? She replied: "send more photos. based on your photos we will give you an estimate" so I did, even sent a quick video of the ring. Next reply, I get asked for my price expectations again ??!! and knowing diamond value varies greatly so confused not to receive the help with an appraisals as promised ... I did some quick research and sent an uneducated guess using an average of 3 comparable looking rings that I found online, Instead of sending the kit and giving an appraisal as promised, I was told and they could not meet my price expectations and as such would not be "distancing themselves" from the purchase of the ring. Very disappointed to receive no help with the appraisal, which is advertised on their site. It's false advertising.

Warning...DO NOT send them any melted metal and/or agree to a melt test. If their XRF machine can't determine as they claim, request your metal back and find another avenue to sell. Don't settle.. Once your metal is altered by them, they will claim half purity and take you for half it's value. Gold and silver does Not disappear when melted. At that point, it's your word against theirs. What I sent them was 100% verified, so I agreed to melt test. They got me for over $500. They are not the only one's who know metals. Recommended by a Police detective?? LOL, like the one's caught on video in a corrupt act? I FAAFO, but you do you. Edit: They will investigate themselves, find no wrongdoing and reply to this review defensively. Edit #2: High tech as using Aqua Regia solution and Sodium Metabisulfite? Yea, I know a little also. There is some science in it, but not what you're shoveling. Again folks, use at your own risk. A "melt test" is just a legal loophole to short you.

This company is trying to deter me from selling my items and descriminated against me for address given. When I calculated the items and some items that I could not calculate because I did not have a weight but I have an idea of there weight is, they sent an email saying that they would insure my items for $500 total just one bracelet in 14k gold calculated was $588 they are still keeping $28.00 on their side according to 14K gold price. Bracelet alone in a retail market sells for $1000 plus dollars that's not including all other items I was going to send them including a diamond ring and much more. They told me that if I intend to sell items that are worth more than $500 not to sell to them when clearly on their site it states you can sell anything you want how about here I see people received payouts for more than $500 how did they insure those customers did they tell them that they would insure their $5000 item for $500 I wonder if my gold is less than everyone elses still waiting on response for asking that question. after calculating items for more than $500 and a diamond ring of 0.75 ctw which states on their site they offer about $1800 for this size thats not including clarity, cut, color. They also refused offer of $500 in insurance for more $3000 worth of items in wholesale not retail. My paintings one in good condition one that need to be restored. On their site it says contact appraisser for different items you may desire to sell but the feature does not work. They ask you to take pictures of your items for insurance purposes but what I calculated was more than what they are willing insure items for. Stay away if your lucky sell some gold with them for scrap and even then if your item is worth more they may not insure it for what you calculated only available for gold because when you go to calculate diamond it also does not work on their site. I am not sending them anymore pictures of anything it seems that they don't accept much some scrap gold but even if they were to buy my 14k and two item in 18k gold these items are more than $500. Today September 3, 2024 this company decided not to buy my items after days of going back and forth with them their decision not to buy was made because I filled a negative review and I will continue this company offered me $500 insurance for items that sell for more than $4000 dollars retail. Their site states what they buy, it should be that easy if you have items they buy than why send me pictures of this and no I will not take that and so forth if it states you buy these items. I contacted them and had asked just send the shipping kit and I would decide which items I would send for that amount ultimate response is they are not taking any item funny!!! Don't complicate your life with them if you have more that item with them also they said to me that the insurance is because they some times item that are not gold that is possible since people might not know if items are really gold or might try to pass them for gold but my items are weighed and tested never purchased online so while I understand their side of giving $500 in insurance just in case they get something that is not gold undestand my side, I can't take the risk of sendind more $4000 dollars worth item for that amount. The botom line only the customer knows if their items are real gold but you can't tell people that are being honest to take the risk in sending $4000 worth of items to you for $500. The price of 14k gold is $44.78 to be exact I calculated a 14k gold bracelet on your site for that weighs 13.5 grams and your site offered $588.00 just for the bracelet but if I was going to calculate it a the price of gold of $44.78 the bracelet is $608.53 that is whole sale not retail. The value of a the diamond whic is 0.75 ctw vvs1 F color is $4000 retail that you are offering $1888.00 on you site. As for your credibility that you have been appraising for for many years so have I since I worked for a diamond broker and sold very high end jewelry. I already sold my jewelry to a company I won't mention here and they insured my package for $5000 no problem, let's not continue, I think an aplogy is in order for descriminating against me and trying to swindle me and no I won't remove my review of what honestly happened to me. You're digging yourself deeper by admitting that you were trying to offer me $500 on a 14k gold bracelet that weighs 13.5 grams and 14K gold 0.75 ctw ring just because of the address I submitted. Trustpilot may not allow this review go public but it probably should. Thank you

I completed ReDollar's online form, and described in DETAIL on that form what I was going to sell to ReDollar and requested a shipping label be sent to me. After submitting the form, I received an automated email reply acknowledging receipt, and in the content of that email, ReDollar stated that a label would be sent to my email in a few minutes. I waited and received nothing. I checked my SPAM folder, nothing. I called the company several times a few days later, and no one ever answered the phone; it automatically went into voicemail every time. I left a DETAILED message and asked for a returned call. Three days later and still nothing from the company -no email reply; no returned phone call. This was my SECOND attempt in two months to sell my precious metals to ReDollar. This is also my SECOND review. ReDollar has negative reviews removed (they removed my first review), or they will reply to a negative review insinuating that the person reviewing their company is a "fake", or they'll say they have no communication record with that person. My review is not fake, trust me. This is no way to operate a business. It creates seller doubt and a lack of trust. That said, I will take my business elsewhere. UPDATE 8/18/23 - In my review I stated I was selling to ReDollar "precious metals", which by definition (if you look it up) is as follows: gold, silver and platinum. I made it very clear in my communication with them that I was selling ONLY 14k gold. ReDollar then replies to my review implying that I was trying to sell them rocks and minerals. Really ReDollar? To anyone reading this that may be considering using this company, please be aware that they accuse the sellers who give bad reviews that WE are always in the wrong, or ReDollar will state incorrect information.

My experience was ABSOLUTELY TERRIBLE with Redollar! So i have all correspondence between myself and redollar to back up what im saying! No games here!… on march 28 I received an email from redollar after sending in the order and description of my item that my shipping kit was on its way within 2 business days so today being April 6, i email them as to the status! So i was then told to check my “spam folder” and this is after normal emails had been working fine! Well guess what? I got nothing from them! so i would not recommend their business in ANY WAY based on my brief interaction and dealings with them! And the best part was their email to me stating the kit being mailed was just an automated response so i should have disregarded that! Lol what a joke that was… and very unprofessional! I would not use their services!!! So i have some beautifully large alluvial gold nuggets of which i sent a pic of to ReDollar and they are I believe trying to save face somehow and very desperately by saying they don’t believe my sample is gold or Whatever excuse they come up with but if anyone who reads this and that knows gold I will send u the same pic i sent “ReDollar” and u tell me what u think!! Yeah id avoid these ReDollar guys because alot of games Played and alot excuses as well! BEWARE! And i dont know what alleged “Team” it is that Redollar is speaking of in terms of 8 emails? Oh maybe if they are talking about the one they alleged was sent to my “Spam” folder, and their automated response i was told to disregard so since Redollar speaks of this team,and they almost seem to be claiming they themselves sent out 8 separate emails from alleged “team”! So here is my proposal, specify each of your so called “team” members names and contact info including email addresses, the exact dates of so called 8 individual contacts they are alleging their “team” made to me with proof of said! Such as they would need to prove their claim of contact! And by all means “Redollar” has my permission to post any and all correspondence between us and i especially am looking forward to seeking them! And their own web page states very clearly that they Indeed Do buy rough gold such as a gold nugget, etc! And nowhere on their web page is it specified that they no longer purchase minerals, ct So again BEWARE! BEFORE U SHIP ANY

They made promises they didn't keep. The turnaround time is much longer than they suggest. My items took longer to ship than I realized, and they took 3 days to give me a report, after arrival. They guarantee 24 hours. They also claimed my largest item was only gold filled, which other trusted sources disagree with. Thirdly, it was only a few dollars, but their offer came back less than what could be calculated on their 'guaranteed payout' calculator at any time in the past 7 days. Thoroughly disappointed. Not sure the company is entirely untrustworthy, but there is some dishonesty floating around which tells me not to do business with them, unfortunately. *This review comes with a new edit, and lower rating, because the company is lying about me. I absolutely did not accuse anyone of lying until I disagreed with their evaluation of my bracelet. Turns out, it was actually gold filled, which might make me change my review, except it came back extremely damaged. The bracelet was in perfect condition when I sent, and was horribly scratched and mangled when returned. The package arrived on Friday, and I didn't receive my offer until after midday on Monday, so you are also being publicly dishonest about that. You didn't 'prove' anything. I have actual proof that your prices were different. You decided to return my items when I questioned why there was a difference between the numbers you offered me, and the numbers on your calculator. Step down off your high horse, you don't belong there