Melissa P.
These people are full of crap
These people are full of b.s! They lied to me saying they tested my gold 890gm. However they told me that they only tested 101.37gm and that it only has 0.71%. Which cracks me up because i had it professionally tested before i sent it to them. I asked for pics and video which they sent to me after i asked them several times. I could tell with the video it looks like it was one person whom obviously is an idiot! Because he couldn’t even hold the camera up right. Which makes me believe this place is a made up bullcrap who is trying to steal peoples money. Also I thought it was interesting with the photos because they had marked it with a black marker which is going to affect the testing with the gold tester... that’s when they said they used their $50,000 machine which is bullcrap, i say that because i sent in a bag of items and then a huge chunk of gold. I can tell that they have messed with my gold. I am going to meet up with my lawyer today and find out who these people really are. Helen fisher is the one who kept sending me emails. Well i can’t even find that person, and if i call their number no one answers. Which leads me even more to believe they are full of crap! I hope no one does business with these wanna be professional tester’s, because they really are professional liars, and thieves.
Response from reDollarMar 4, 2021
The customer is upset because we refused to melt all of her scrap metals because an initial test confirmed that she sent only gold-filled material having almost NO monetary value. The value of the melted material was less than $30, and thus the melt a loss for our company. Another test also detected toxic components such as lead. Melting the material would mean exposing our team to highly harmful fumes, which is something we cannot do. We understand it is disappointing to learn your items’ value is not what you expected, but it’s not right to attack our employees and company with hate speech. We never charged for shipping or testing, and we returned all items the next day for free. We believe in good karma and the importance of great relationships between our company and our customers. Our business ethics and morals apply not only to our highly valued customers, but also to our employees handling your selling transaction. Therefore, we expect and appreciate respectful and polite communication between all parties. This customer attacked us from the first moment she learned that her items have almost no value.