Red Lion HotelsReviews of redlion.com

Stayed at the Red Lion Inn in Missoula Mt. was so tired went to bed right away, woke up at midnight and was absolutely shocked at the condition of the room especially the bathroom! The bathroom was a dump like out of a ghetto. Floors were dirty all over, front door inside filthy, air conditioner not working! They charged us $112 for this dump!

1 star – As a longtime Red Lion guest, I'm deeply disappointed! My family has used Red Lion hotels for decades. My father, a Chevron executive, relied on them almost exclusively for West Coast travel during his career. I have personally preferred Red Lion for both business and personal trips for more than 30 years because they were generally reliable and consistent. That trust was broken during a stay attempt at the Red Lion Hotel Boise Downtowner on July 31, 2026. We were given a key to a room that was already occupied — a man was inside in his underwear watching television. After reporting it, we were moved to a second room that had no working air conditioning, a broken bathroom faucet, and debris under the pillows that raised serious cleanliness concerns. The parking lot and hotel signs were poorly lit (many lights off or flickering), and the surrounding area did not feel safe at night. We checked out and received a full refund. However, no other rooms were available from Nampa to Mountain Home that late, forcing us to drive the remaining five hours to Salt Lake City with little to no sleep. It was an unsafe and stressful situation. The property later said it is under new management and working on improvements. Even so, this experience was far below what longtime Red Lion guests should expect. After decades of loyalty, I am now reconsidering the brand for future travel.

Booked a superior room for a long weekend. On check in there was a mix up over breakfast, hotel staff seemed unable to resolve and It took me calling customer services thanks Adam . Hotel staff use whatsapp to contact guest so no personal touch.Our room was not at all as advertised. very tired and noisy. Paint peeling off walls, chipped paintwork, holes in ceiling. Shower room towels thin and worn, one stained. Toiletries bolted to wall. Breakfast was poor in choice and quality, Coffee dispensed from urn Not 4*.There were 3 wedding parties during our stay which made the outside space unusable.Extremely noisy and we had to contact the hotel at 12.45 am to ask them to move guests partying outside our room.No immediate response to the whatsapp so I had to make a phone call, not ideal . It was expensive and staff disinterested.

Hotel was lovely, clean and tidy. Staff excellent. However, kept our visa on file as per normal but then took $250 for no reason. I have now written to Sonista and directly to the Buena Vista Red Lion hotel and telephoned from England and still no refund. V

We made our reservation a month in advance.. Got at Redding, Ca, went to our room it was not ready,. Went to receptionist who was not very helpful but gave us another room. We tried to take a shower but the water never not hot. ran it for over 5 minutes and still nothing. we will never book Red Lion again. What a waste of our money. For breckfast the only thing hot was the waffles because we made them ourselves.

Wanted to make a reservation, however you must join their rewards system or call. No rates are shown. Also, there is no corporate contact on the site. This smells of a scam!

RUN while you can. The hotel uses a site called Guest Reservations which is horrid. Customer service is nonexistent at best. If I could give them -5 stars I would! They turned what seemed to be a good rate into a $200 a night stay by the time they add their fees. You find out in your emailed reservations that they will not issue any refunds. Fraudulent business practices and no customer service. I will take my business elsewhere from here on out.

Well, we stayed at the Red Lion Hotel at 5150 West Irlo Bronson Memorial Highway, Kissimmee, Florida 34746. The dates that we stayed were April 22 to the 25th. The stay was horrible. The room we first went into the vent in the bathroom, was leaking water, and the bathroom was flooded completely, and maintenance came to fix it, and we were told by Iris that works at front desk, that was one of the rooms that was affected by the hurricane. The assistant manager, Chad, as well as the general manager don’t give a crap about anything regarding helping any of their guest with their issues. We also ended up getting flea bites inside the room, and I also had one of the fleas which was dead, and brought it to someone in the front desk, and they dismiss the fact to not even tell the manager that I went, and showed them the dead flea. We both ended up getting bites, and I also even showed assistant manager, Chad, the pictures, and he dismissed. It said it was not from his hotel, but yet we only went to that hotel, when we arrived in Kissimmee. We paid $297.37, as well as $111.23 for an extra nite, because we had to be seen in celebration hospital, and didn’t wanna go home with both of us having that issue. I have been messaging the manager back-and-forth and Booking.com, and all he has been telling me or just basically one words like he does not care at all. I also contacted someone that I know it’s spectrum 13, and they are going to be put on blast about my situation.