Red Lion HotelsReviews of redlion.com

I've had better stays at Motel 6! This place is the worst. Checking in the front desk argued that I did not have a reservation, then when he found it hesitated to accept my retired ID card for military discount. Red Lion does not respect the years I have given this country? Fine but don't advertise a "military discount." Big sign on desk says quiet hours are from 9PM-9AM. Kids would not stop screaming and running up and down the hallways so I called the front desk and asked if they would politely remind occupants others are trying to sleep. He said, "my clock says 8:59Pm so it's your problem." I asked for a manager and of course they never called back. Also the tub was broken but no calls returned to schedule a repair or exchange room.

So, I booked a reservation on line and paid for the room in advance. The reservation was made for my wife and my daughter. When they arrived at the hotel they were told that the need to have the Credit Card that was used to make the reservation (keep in mind, they already took the money). They were denied the room, ended up sleeping in the hallway of the airport so they would not miss the flight and I am sure someone else ended up with room that I paid for. To add insult to injury Mr. Patel the manager has refused to return the call and front desk clerk (Ms, Keonna) who was extremely rude continuously talked over me. Did not offer any solutions whatsoever. At no time during the booking process was there any mention of the cardholder needing to be present. I didn't need to be present for them to steal my money..... such thieves!!!!!The front desk person was defensive, combative and her demeanor did not represent customer service on any level. It is just inhumane to deal with company and their staff whose mindset is to rip you off.

Stayed at a new Red Lion boutique brand “Hotel RL” in Brooklyn. After I had checked out and paid cash they then re-charged me another $96.00 for a “resort fee” I’d already paid for as part of the entire bill for my stay. I had already checked out - you should not be retaining my card information. You should not be re-opening a reservation under my name and card to add further charges to it. When I check out with staff approval that is when my card and account should not be in the system. It does not matter that you reverse the charges I still I have to wait 7-10 business days to receive my own money back for YOUR mistake. If you take customers financial information you need to handle it is an accurate and mistake-free manner as well as expediting refunds for your own errors.

I frequently stay at the Red Lion Hotel in Billings Montana. I like the old Charm and I loved staying in the tower. My most recent trip unfortunately left me wondering if I will ever stay there again.  We checked in to the Red Lion Hotel in Billings Montana on October 9th 2019 it was rather late and there was a customer in the lobby that had a discrepancy with the front desk it was none of my business but security was called and later the police showed up. I just wanted to check in to my room where it was quiet. I was very excited because we had paid $70 through Priceline and we were given a room in the tower our room was on the 5th floor directly in front of elevator. I love the windows in the rooms and looking out over the city. When we came into the room I noticed the ceiling was exposed and there was a huge hole. Possibly from a leak like the damage that was covered in plastic on the top floor I noticed as we walked in. I didn't want to cause any trouble, it was late and I was afraid we may not be able to stay in the tower if we switched rooms. The next morning I did my makeup and was trying on new cover up. I don't believe the towels and hand towel had gotten much on them but unlike other hotels that provide a black washcloth for makeup I had no choice but to use the white ones. Two days later I realize that my card has been charged twice $77 + $70. We called to find out that there were stains on two bath towels and two wash cloths that supposedly could not be removed.  I was charged $20 for each bathtowel and $15 for each washrag. I am not as polite as my boyfriend when I'm upset so I had him call the hotel.  He remained calm and collected throught the entire call and he was still hung up on when he asked to either be sent the towels or have proof that the towels were indeed stained. I am furious because towels are the least of that room's problem I should not be charged for the towels and in fact should have been refunded for the room. No guest should be staying in a room where the ceiling tiles have been removed with pipes, fans, running motors, and dirt and grime exposed. It is sad to find that a hotel that I have stayed almost every time I come to Billings cares more about its towels than the comfort and service to their guest. The room was unsuitable for any guest.. May I suggest a black washcloth for future guest. $70 is outrageous for two towels and two washcloths when the hotel can't even fix the roof or a ceiling in the room.

Booked red lion in perris calif. Dont go.. big time bed bug infestation. Got video. They would not refund.. expieda wouldn't refund. WARNING BED BUG INFESTATION. Very sad and red lion got no balls. Can not take care of customer. Same with Expedia. Shame shame red lion. Perris hotel is a joke.