Redline360Reviews of redline360.com

I ordered what was supposed to be bc racing br series coilovers for an 04 to 08 Toyota solara. I received 99 to “04” coilovers. That vehicle does not exist here in the state as the first gen was only available for 99 to 03. It’s stupid because I had to wait a month for them to be shipped from overseas. My car being a second gen, these won’t fit. I messaged redline 360 on July27th 2026. I still have not received my refund to this day which is August 19th, 2026. They claim they received the return August 7th 2026. Matt Malone is the customer service representative I have been dealing with and he’s horrible. I have and to use the websites contact form 7 different times to get a response from him. I thought jegs was bad. This tops the cake. I will NEVER do business with redline 360 EVER AGAIN. I literally received my order from fitment industries before they even got me a return label to send back the coilovers they sent. Both the customer service email and my order was started on July 27th,2026.

Their return policy is garbage. They make you pay for the return. The only reason I had to return it was because they don't give clear instructions on what pieces fit for your specific vehicle. Super frustrating.

1 Star – Poor Customer Service and Incorrect Product Recommendation I rarely leave negative reviews, but this experience warrants one. I ordered a part based on the compatibility information and recommendation provided on the company’s website. Unfortunately, the part I received does not fit my vehicle because the website’s recommendation was incorrect. This wasn’t a case of me ordering the wrong item—the manufacturer has since confirmed that everything I reported about the compatibility issue was accurate. What made the experience even more frustrating was the way it was handled. After waiting 2.5 weeks for the order to arrive, receiving an incompatible product, and then waiting another four business days for a response, the resolution was essentially that I would need to deal with the return myself. There was no real ownership of the mistake or meaningful attempt to make the situation right. Mistakes happen. What separates great companies from mediocre ones is how they respond when those mistakes occur. In this case, it felt like the burden of the company’s error was placed entirely on me. As a result, I’ll be returning the part and taking my business elsewhere. I hope they improve both the accuracy of their product recommendations and, more importantly, how they take care of customers when something goes wrong.

I ordered a set of '98-'08 bushings for an LX470. They sent me hyundai veloster parts. I am now in my 15th email with Dani, the customer service rep, and she is asking questions in a circle over and over. Even with a picture showing the incorrect kit I received, she is claiming it's the right kit, while simultaneously confirming that I ordered the LX470 kit instead. I am very confused and I'm getting nowhere with them. It seems as though I'll not only be stuck with the wrong parts, I'll not get my money back, and they'll not offer to pay for return shipping on the WRONG product they sent to me. Incomptence to the point of bad faith with a purchase contract.

Ordered a set of headers that clearly stated they were for a 15-20 6.0 came in 03-06 and they could care less countless emails back and forth getting no where would never order from theses people again they simply do not care after the card has processed

Ordered an intake for a Toyota tundra seen the first day that the item will not work. I have tried to contact several times with them giving me the run around. I will defiantly never do business with again.

I placed an order with Redline360 and, after several days, the order still had not been processed or shipped. When I contacted customer service, I was told that they were waiting on the manufacturer, but no estimated shipping date or clear timeline was provided. I understand that delays can happen, especially when products are sourced from third-party manufacturers. However, I expected better communication and more transparency regarding the status of my order. Customer support responded to my inquiries, but the lack of concrete information made the experience frustrating. At this point, I am disappointed with the order fulfillment process and hope the company improves communication with customers when delays occur. If the company sells products that are not stocked in its own warehouse, I believe it should maintain closer communication with its suppliers and provide customers with more accurate updates. Being told for nearly a week that the company is still waiting for a response from the supplier felt unprofessional based on my personal experience. I will update this review if the issue is resolved and the order is delivered promptly.

They never notified me they had the item out of stock my springs came but my spacers were nowhere to be seen do not order from them if you want your order on time