RedkenReviews of redken.com

Really bad/non existent service. I have asked their customer service team online about a simple stockist question and no one has replied over the last couple weeks, even after my follow up. They don’t care about customers at all

Redken makes you pay for shipping back A return. Never will buy from them again. Scammers

Redken for blondes is the only product that takes those nasty yellow/orange tones away and help my hair feel natural, manageable, an frizz free all day. I love it!

Ho comprato thickening treatment usato come scritto e non ho notato nessuna differenza a mio parere soldi sprecati ho usato tantissimi altri prodotti e ho sempre visto risultati ma questo non serve a nulla!

Redkin one United has transformed my hair. Amazing results. It has transformed my dry brittle highlighted hair and it now looks in good condition, also much easier to blow dry. Please do not discontinue this product as I love it.

On line the Redken Website asked for email address and 15% off if I would also give my phone number. I did both. Proceeded to make a shampoo and conditioner purchase put in the code I was sent for 15% off and the company took away the free shipping. So I ordered higher price same items and would not let me use the discount code. I called Redken and was told I went under 50.00 for the original sale. OK the larger amounts of sale which was a total of 70.00 the code was not good for amounts over 50.00!. Because I called he would give me the discount! I would not purchase anything at that point. Cheating customers to get phone numbers. Purchase elsewhere if you must have a Redken product. For me I will not use Redken ever again.

I placed an order with Redken on 10/18. I tried to live chat right after placing my order to cancel it and live chat was not working. I sent an email about canceling my order. Said I would receive a response in 48 hours. Over a week goes by and I still never received a response. Since then I have received my order. So I called on 10/23 and spoke with someone about getting my order returned and explained I tried canceling my order to avoid all of this. And he said an email would be sent to me with a link for a free return label so I wouldn't be charged the return shipping fee. I waited until the next day and called again when I did not receive this email. I am on the phone and put on hold multiple times while she is trying to get it all sorted out. Took over 40 minutes to then be told they don't have an option to do free return labels! Even thought I was already told I was getting one. So I finally get an email response and I just keep repeating myself in these same automated emails I keep getting about the return policy. Which I am aware of the return policy. But I was already told I was getting a free return label. At this point it is just principle and customer service has been HORRIBLE! So, basically the way I am reading these emails, even if the order was damaged Redken Does NOT care and will do nothing to make the situation right. I would have had no issues if I would have been told otherwise from my first phone call. But I don't understand how I can be told one thing and then something different. It shouldn't matter who I speak with. Everyone should be on the same page. I just simply want to return my order for a refund and get this free return label I was told was being sent to me. I can't believe how poor and unprofessional Redken's customer service is. I have been purchasing Redken products for years and after this whole incident I'm all done.

Tried to contact support nobody has contacted back. New product is very poor bought the acidic bonding shampoo conditioner 1000ml Earl and the binder treatment. It is so bad and leaves mine and my daughters hair so knotty she had to go back and was with a much cheaper conditioner just to comb. I never get knotty hair even if I don’t use a conditioner?? What has happened here why? And why nobody has got back to me it has been weeks. I also found the shades eq very drying and washes out after three washes first wash fades so much to a more transparent colour.